Holiday by Atria

Family member was resident from 2021 thru 2023....Initially, management was always pleasant & helpful; food was excellent; & general atmosphere "homey". More recently struggled w maintenance issues. New management in 2023 rather cool/communications difficult. Didn't always follow thru on their own improvement recommendations. The on-site, private pay aides are the most kind, caring, & responsible group that I have ever dealt with!

My loved one is a resident at Holiday Greenwood Terrace and everything has been good. I would recommend this facility to others.

When we got the booklet and did a walk thru of the place it was very nice. They really talked about what they offer and that is why we picked AV. There is a lack of staff. Rooms not being clean. My mother in law cleans her room. That was one of the reason we picked Aspen View. No compensation on monthly bill either for this. Staff in office is very friendly. Transportation is lacking at times. They do give her a voucher for a cab if a driver for the van is not available. Running out of food at times. No cook. Being told they can only have milk or juice but not both. Again, no compensation on monthly bill. Residents did a trip to look at Christmas lights and everyone liked it. The activity part is very good. The office staff is doing its best. It seems the corporate office is the one who tells the residents "If you don't like it here move out". They are raising the monthly rate in June. We don't mind that but what they say they offer and not follow through is not right. Disappointed about lack of services (house cleaning), food (running out). It needs improvement via corporate not local staff. They are doing their best.

When I moved in here it was independent but now it looks like it should be assisted. We have more handicapped than other. Staff is great except some could be friendlier in the dining area.

My loved one made in 3 hours and we had to move her out due to her dementia. There's security but only during the day. She went out front door in a snowstorm and got locked out. Luckily, a worker saw her and she was safe.

I’m adjusting to having Mom here. They have a firm start for mealtimes. Don’t be late! Allows visiting time between residents. Most meals they start serving on time. No meals can be modified- they don’t offer any diabetic friendly options. All the staff help in all areas so at mealtimes the office ladies are helping in the dining area. Some servers also provide resident housekeeping and laundry. I don’t find the office staff interacting with the residents much except at mealtime. When requesting something for maintenance to be fixed , it happens quickly. There are minimal holiday decorations, nothing at Thanksgiving and only a Christmas tree when you enter - gorgeously decorated. Overall sterile environment. Activities available but we have not participated in most, yet. The other residents are friendly. There are 2 independent agencies on site. We’re paying the Chanan caregiver agency to provide escort to mealtime and they are friendly and helpful while learning my mom’s needs.

First impression was good compared to others, considering value. The shine as quickly rubbed off, but still meeting our needs.

They are way under staffed here. Maintenance, servers, cooks, cleaners. They are in the process of renovating the building - but they have been under staffed from day one. The Meals need improvement. They should have the meals planned by a dietician. The quality of food needs improvement. Simple example - I haven't seen a chicken breast served since 2nd week in October - Chicken legs or thighs. I heard from someone - the budget for food is only [name removed] a week from which the chef has to work. On average - 15 - 30 people attend meals - per sittings 3 times per day. I know the staff here is doing what they can, but it doesn't seem corporate wants to let them spend any money - I don't know.

I am currently a resident at Holiday The Manor at Oakridge and overall my experience at this facility has been okay. My recommendation: look at the cleanliness of the public areas. Look at the common area furnishings- newer, clean, in good repair? Talk with someone on staff, other than the person giving the tour. Peak into the kitchen- is it clean and in order? Is there updated equipment? Overall, I would not recommend Holiday The Manor at Oakridge to others.

Overall experience - mildly pleased. The community is very clean. Felt that the staff was just doing their assigned job with no extra zeal. My sister has Covid at present and they have made sure she has food delivered to her room and that she is safe which was the purpose for getting her to reside in a home. As I meet other residents they all seem to agree that the food is not up to par for a tasty meal. I cannot comment on the activities as my Sister has not participated in them at present.

They are very understaffed. They were not ready for her to move in. Her apartment hadn't been cleaned, they did not do a walkthrough. They say she has basic cable but we haven't been able to get it to work. The maintenance man tried and couldn't get it to work and there is no one else to ask about it. The manager was gone a few days after she moved in si they are looking for a replacement. She lives on a little street and none of the street lamps are working so it is very dark. They are supposed to provide weekly housekeeping but said they don't have anyone to do it. As for the activities on site everyone she has tried to go to has been canceled. She is supposed to go on an outing to the coast tomorrow so we'll see if that happens. The food is ok. About what you'd expect. The staff are very friendly. I know every place is understaffed these days. For the most part she has been happy with it so far

The only problem that we have with this place is that they don't clean [name removed] room properly, some times they don't change the bed sheets.

I’ve lived here 3 years and learned I enjoy writing through our creative writing class! I also enjoyed music bingo and rummy cube. Enjoy meals. I feel safe here and that means a lot to me and my family.

I have lived here 2 months and I really enjoy the people and activities. Bingo is my favorite! The transportation is very convenient when I need it. Very easy to make friends. I’m glad I made the choice to come here.

I have lived here 3 years. I enjoy the fellowship with the friends I’ve made. I love our bridge club and I’m head of our book club and art class! Meals are good and getting better and better. My favorite thing to do is play bridge I like the bus service!

When it comes to the meals and dining service I cannot comment on that as I never ate the food. My aunt said it was good though. I am honestly very disappointed in the Holiday Willow Grove facility and staff. I was completely misled and upset that things were certainly not as verbally promised.

I am currently a resident at Holiday Woods at Canco. I didn't rate the cleanliness because the facility is currently undergoing renovations. As for the cleanliness of our apartments, the housekeeping is minimal. They come once a week to vacuum/quick clean the floors and to wipe down the bathroom. They will do your linens and change your bed, but you have to use their sheets. There is no family communication because this is Independent Living. They do not help with moving furniture, and if someone falls, no one is allowed to help or touch the resident. They just call 911. I have a very nice two bedroom apartment with a large porch. The one bedroom apartments are very small. There is a small transportation van and the driver is very nice, but he is limited to where he can take the residents. There are no excursions to shows or events, which is disappointing. Everyone here is complaining about the food! I'm very disappointed with it. We only have kitchenettes and small refrigerators, and it irks me to have to buy food when it's included in the rent. The way that I understand it, the food was good and they actually had a Chef when Holiday owned this facility. However, since Atria took over, we only have a cook who is not very good. Overall, if the food was better and if personal assistance isn't needed, I would recommend Holiday Woods at Canco to others. The facility is going to be very attractive when renovations are completed.

We felt like it was a good fit for my parents and didn't find out things until moved in. There are some good things but my loved ones are always complaining about the food and the cleanliness. Especially in the dining room. The floor is always really dirty.

Unfortunately, it doesn't live up to the sales presentation. It has not been as positive an experience for my Mother as we had originally hoped upon arrival. I've visited many retirement residences in Victoria and this would not be my top recommendation.

Our loved one never moved in. We went to lunch 3 times and the food was not that good. Usually clean every time I went in. [name removed] and [name removed] were great. They were very helpful in every way imaginable. Quality of care - not experienced . The three lunches mom and I went to the food and service were not good. A few times the servers brought the wrong meals to my mom and the other residents. Baked chicken was over breaded. Fish was good but very small portions. Desserts were good. Mom was very disappointed that diet coke was not on the beverage menu. Our loved one took part in a live music activity with an ice cream social. It seems as though she was ok with it but then became uncomfortable, and then we left The value for cost is excellent, but for mom income it was over budget. Best price in comparison to other communities in the area.