Holiday by Atria

In the beginning Bluebird Estates would have been a five out of five, but COVID has had its impact on it. Before COVID the activities were a five out of five, it was one of the reasons who chose this community. Besides the in house activities, they would bring in entertainers and take the residents to off sight activities and events. According to our loved one the food quality has gone downhill quite a bit, but recently they had a meeting with the management and chef to discuss what they didn't, and are slowly making improvements.

This is an all-inclusive retirement community, I would recommend this community. They do a good job. Hidden Lakes had exercise classes, bingo, card games, movie night, bag toss, and more activities for residents to choose from. They even had outside entertainers come in on special holidays. This was all prior to COVID.

The carpet on my floor, has stains on the floor that have been there for well over a year. The floor on the third floor is like a pertri dish. The food is poor. I stopped the house cleaning and started doing my own. I feel the staff they hired to do this occupation were not good They have a lot of activities available for the community. The front desk area needs to know they are in customer service.

Clean and friendly. Many of the meals are cold ( tuna, sandwiches, etc) and not very appetizing. Other than that, my father is very satisfied living there.

I think it's wonderful - you have to be tolerant to the idea of living with other people. Love my apartment. I think I've gotten the best apartment. Love the surrounding area. The woods and nature. Our initial tour was lovely, the ambiance captured me and I knew this was the place I wanted to be. Food is excellent.

Village Gate helped kept us very safe and comfortable. Were very strict about following rules. The only complaint is food was very poor and very seldom throughout the day!

I do not want to come across as being harsh with this facility because they are an independent living facility, so I do not think they are expected to do these things. We did not have many options when looking at facilities. The food is not what I think it should be, my mother said it was not good. They did not provide any amenities, so if you are staying here you need to bring your own things like towels, pillows, etc. Accommodations were not what I expected. The staff didn't offer to help anyway. They are not what independent living should be. My mother does like the bingo here. They do have care that you can get for your parents, you just have to ask for it. It is very affordable and a really good option, but it does not provide any companionship.

The staff at Redbud Hills, below General Manager, has been excellent thru the pandemic challenges. They have maintained good humor and kept the residents engaged and informed. The General Manager on the other hand decided to take the pandemic period off, which was probably best in retrospect. The staff who did show up went above and beyond to keep the community running efficiently.

Mom's studio apartment is very expensive, during this time when No one is cleaning her room, everyone should really get a discount on rent.

The staff at Andover were very kind throughout Mom’s years living there. In her final month they went out of their way to make sure she had everything she needed and treated me much kindness and support.

Thank you to all the employees who work there at Cedar Ridge in taking care of my Mom. I'm always greeted friendly and everyone shows concern for my Mom as well.

Mum has been there for a number of years and the staff all know her and help watch out for her. I know she is safe and appreciated there.

The staff has done an exceptional job at keeping us safe. The food however has slipped very much. The last "chef" [name removed] was not either hiring competent people or was shooting for a bonus by keeping the food bought the lowest grade. Breakfast under [name removed] was the best meal of the day. Most people have had to supplement food from outside sources and family. For example a chef salad might have lettuce, a few cubes of cheese, a sprinkle of egg. No meat,veggies, roll, dressing. Egg salad sandwich twice a week. I have egg allergies. [names removed] have been exceptionally competent and loving in this stressed time. They are truly treasures and valued employees who are deserving of a bonus.

I enjoy [name removed] friendly happy personality. She is so sweet and caring. Very attentive. Food is predictable. Maybe could change it up a pit.

The pandemic has caused some real changes in day to day living for many people. We spend a lot of time in our apartments and food is delivered. The food has gone down alot; way too many scrambled egg breakfasts which besides being boring are just not appealing. Pasta and rice are the mainstays and I can't eat either. Who ever said that cole slaw was supposed to be spicey??? Acid indigestion is a daily part of life now. Holiday Retirement has done all they can to keep us safe but somethings have gone from bad to horrible.

I think it’s great that there have been no cases of the virus at our facility. They seem to follow cdc guidelines, as far as I am aware of. One complaint - some residents and staff don’t wear masks properly- like below the nose - and they are not corrected. One gentleman often sits in the cafe area, mask always below the nose. What good is that doing?? I wish there were more activities or more encouragement to join in what activities we do have.

I have been here for 7years and the staff and management have been very good I like it

They are very cost-effective. There is not a lot of follow-through when you ask for things. The washing machines and laundry room are really bad. The food has really declined in last 8 months, what is on the menu is not what you get and it is often burnt or cold.

The community was pretty good unless you needed to hire their outside aids. We didn't feel the aids were adequately trained. The community was normally pretty clean and would have a cleaning crew come in and clean the residents' rooms and do laundry like bedding and towels and such. The staff is all very friendly and are always there to help if you need it. The food is very ok; they need to set up a system where the dinning room service is quicker. They do allow us to eat from our rooms as well. The community did not have a lift available at the time so my husband who was in a wheelchair could not easily get around. We did think Maple Downs was a good value for the price. The first time I walked in, this is where I knew I wanted to be and I am trying to get back in!

Food has not been acceptable since the quarantine and they are eating in their room. Food was okay prior to the quarantine when they were serving in the dining room. Staff is friendly and helpful. The outdoor space is nice. They have a pretty pond and walking paths. My mom really likes the social aspect of the community. Overall we are happy with Willow Garden.