Holiday by Atria

I found that they make promises they don't intend to keep just to fill their rooms. Then they expect you to hire outside help which raises your cost tremendously. Residents I talked with also say they will say anything to fill the rooms then its your problem. The facility is nice and food is good and plentiful but unless your loved one is truely independent I would be very careful.

What makes Hidden Lakes somewhat unique is much of the community lives in a residential neighborhood. That part of the population has many married couples. As a result, Hidden Lakes seems to have a higher proportion of men than is usual, also a more active population than is usual, perhaps even a younger average age than is usual. And of course, there is the lake, which power walkers, sightseers and even photographers circle rain or shine. On the negative side, there seems to be a high turnover among the management. I do not know if that is typical or not. Perhaps because the population is relatively large, about 150, the food is mass produced, not cooked to order. When visiting, take your parent out for a meal. A positive word about the meals, they are scheduled so have become another social event. People begin to gather as much as a half-hour early just to sit and talk. When we were looking, we judged our parent would like Hidden Lakes better than anyplace else we looked at. The report from that parent is, "It's better than I expected. It's fun. There is a lot going on. People knock on my door to invite me to activities, something that did not happen in my house."

I needed help Fast ,They are Awesome

My mother moved into Briarcrest in Sept 2013. They did a lovely job of getting her apartment ready with very nice upgrades. Since then things have been sub-par. They transferred a chef with subsequent weeks of bad food. They transferred one set of care takers; the second set quit because they were so unhappy with management. They are still using temporary managers. Activities are frequently cancelled. Disruptive rumors are constant. Ownership from Oregon seems not to know or care. I hope they get their act together soon.

Was able to experience first hand many of the different opportunities offered by all of the people--from the managerial, workers, & residents--at this community.

It was an older facility. It was fine and the people were nice, but nothing jumped out at us at all. We decided to move to a different community.

My mom had lived there a month when we decided to put her in a home with more nursing facilities. Overall, I was disappointed in the quality of the upkeep. They said that they were going to get new carpets - they were filthy - but they didn't do it. The paint on the trim work was bad. The kitchen was right there when you walked in. The people always seemed happy, but the upkeep was enough to turn me off.

Rock Creek was nice, but the rooms were small. We toured for financial reasons, it was within our budget. I think that the rooms were a little over $1800.

We are happy to have moved Mom into Copley Place but apparently the meals have been some concerns to my brother and myself......Mom has reported to us that MOST meals that are supposed to be hot are NOT hot and maybe even cold.....she had a session a few weeks back with the chef and she reported her concern and NOTHING has changed.....we placed Mom in the property because it was beautiful and she would be provided with 3 complete meals.....we are very concerned that she is not getting meals to her satisfaction.....

It's a sister residence of Redwood, which my mother chose. We went and saw this one too and it seemed kind of dark and you had to walk a long way. We didn't see very many people and when we did we didn't see very many smiles.

I'm under Dr. Care and its safer for me to be here. I love my apt and can come and go as I want. They provide transportation anywhere in town. Staff very supportive and caring.

The outside of the building is pretty well maintained. On the inside, newly remodeled, everything is pretty well maintained except for the elevator (there is only one for the whole building) which has been out of service three times in the last year and is now being replaced. My 95 year old mother lives on the 3rd floor. She is in good shape and still has trouble getting up and down the stairs for doctor's appointments and other activities. The replacement of the elevator is supposed to take up to three weeks! Is this not a health and fire hazard? The washer and dryer facilities are inadequate for the number of people using them. There is always a machine or two waiting for replacement or repairs which could take months because the corporate wheels turn slowly. The food is inconsistent in quality. I am having to buy more and more food for my Mom to fix in her apartment because she can't or won't eat what is served. What's on the menu is rarely what shows up on the table.

Facility was updated nicely recently. But the staff to constantly being let go and the few left behind are struggling to keep up with the demands. Food was ok but not worth the amount being charged. Housekeeping struggles to clean room with limited amount of time before needing to switch over to being servers. The helpful admin staff being let go for not filling rooms to capacity where the housekeepers are already struggling with.

I was not a fit for the Warburton. I am active. I was not eating many of the meals as I did not get back to the apartment on time. I also did not appreciate the individuals who always reserved the seating for friends or couples. Lastly. The living room was too small for my furniture. I pay far less and enjoy my apartment in [name removed] with 700 square feet. I will acknowledge the management staff on site. [name removed] and his staff are great.

They don't take care of the individual apts. I've been waiting 4 months for them to fix the issues that were supposed to be fixed before I moved in The food is lousy and they have been cutting back on portions to save money. Not a lot of activities. The bus for transportation is only running 3 days a week for 6 hours. People have been left at appointments having to find their own way home. I have met some great people but they have been taking in drug addicts and alcoholics. There is no security and no mangers on site from 7pm to 7am. People who need help getting around are told this is Independent Living and don't get help. Has not been a good experience. A lot of people move out shortly after moving in.

Maintenance is a bit slow, but they try...not real swift about plumbing or cable TV issues...food used to be pretty unpalatable, but they have a relatively new chef, who has improved the food 1000% , and she genuinely cares about the people, and the food they're getting.. the worst thing about that aspect, is that sometimes they don't have what is on printed menu, or they don't have enough.. but that's not the kitchen's fault, that's management, and budget considerations, rather than people considerations..

They could have more outings but we would recommend the community to other families

My apartment is not cleaned weekly as promised. Towels not changed weekly as promised. Mostly due to staff shortages, but even when fully staffed supervision of staff seems lax. I don’t feel the service provided is a good value.

[name removed] does not do the activities so I cannot respond on that. The cleaning is appropriate. I would check on the food before renting. They need new menu items.

The facility is going through a complete redo so hopefully things will get better after the upgrade. Food isn't good usually a problem for my loved one.