Holiday by Atria

The only thing I have a problem with is I moved in on a Sunday, was given my keys, and told I could move in That was the only contact I had with the staff. No move in handbook or formal information at all. No one has been by to check if I got moved in okay or to say welcome. Now don't misunderstand, I have made the best of It, gone to meals and met many nice residents. I am very satisfied and will enjoy living here.

My mother is renting a one bedroom unit. She has plenty of space and storage and her furniture fit nicely. She is able to control her own heat/air conditioner. She has been there for a month and a half and I feel she has finally found her comfort zone. Her one complaint is that it takes 1.5 hours for each meal to be served which she considers too long. She feels they do not have enough help. The food is usually pretty good. Although I realize this is an independent living facility, I feel they could have been a bit more welcoming when she first moved in. She is starting to partake in the activities which is important because she is a social person. Overall her family is happy with her new home.

They seem to be a little short staffed. The caregivers there are attentive and helpful. They offer daily activities. The community is clean and well maintained. The food is eatable. The marketing director we met in the beginning was great. They gave us lots of information and answered our questions.

The staff was very welcoming to my loved one and I during our tour of this community. They made sure to take there time and show us everything there facility had to offer as well as answer and questions I had for them. There was nothing wrong with the complex, I just did not decided to go with this location for personal reasons

My parents are finding their new home very comfortable and are becoming acclimated to their new city having left their birthplace of Edmonton to join our family in Calgary. The staff are very friendly and helpful. My parents are just beginning to partake of keep fit but are enjoying it. Pam the shuttlebus driver makes them feel very comfortable and their trips together have gone very well. They enjoy the meals although it can still be a little trying for Mom as she is Celiac and we understood that would not be an issue but she sometimes still has trouble finding what she can eat. We notice there are notes as to two other diets on the menu and perhaps another Note for Celiac could be included.

Lovely place and it has been good for Mildred BUT: What is going on in the dinning room. She has not gone for several meals because she says she sits there for an hour before they even take the orders! We were there today and it was 1;30 and she still had not had her lunch. She is paying for those meals. We do hope this will return to the excellent finning experience she had when she first moved in.

The community feels comfortable. The food is the reason for the lower rating. They do not offer a large variety and it can take upwards of an hour to receive your food. The community is clean. The staff are considerate and treat the residents with respect. Mom loves the nightly bingo and the various outings available. I would recommend this community.

I am happy overall with the facility but somehow just does not meet some of my needs. I suffer from Insomnia and don't get to bed sometimes til 3:00AM or so and to have to get up early for breakfast and a specified lunch tie is hard for me since I have to sleep in sometimes. I also find that I miss the choice to be able to prepare my own meals when I don't feel like eating what is served. Staff are great and helpful and I made some wonderful friends!

Very friendly staff and residents very welcoming. Clean common areas. Fast response to maintenance requests. Good value. Management mingles with the residents and gets to know them. They strive to keep same staff with each resident so they build a relationship and residents feel comfortable with the people who enter their apartments to clean etc. we researched many communities and would not have mom live just anywhere. Here she can be as active as she likes as they have many , many activities and are open to suggestions. Very happy!

Great for independent living.

Very happy with staff and apartment. Very nice meals in the dining room. Very comfortable atmosphere. Lovely people and nice building. Happy so far with everything ??

I am happy with the proper care. The staff are friendly and helpful. My mom's room is a nice size with a fridge and a sink. We had to purchase a microwave for her and she gets weekly cleaning for her room. She seems to be happy with the service. The meals are not as good as before since they got a new cook. My mom has mentioned this to the manager and hopefully they will improve the meals.

These are early days for Mom settling in and we are very happy with the support the whole family is receiving. The staff is warm and helpful, the food of high quality and Mom instinctively feels safe in the building and on the grounds.

I gave this community this rating as I do not have a lot to reference this community against. My parents are still settling in and this has been a great place for them. The community seems to be well maintained and very tidy. I did get the opportunity to try a few meals there and while the service may sometimes be slow the food is good. My parents like the live music when it is there and they have started to participate in the arm chair exercises. There apartment was remodeled before they moved in and it looks like new.

I see no problems with the assistance I receive here. My dinners are prompt& hot, the staff are very uplifting and Im glad I choose to live here.

One thing I can say is that I had visited John at Canyon Meadows and was quite pleased with the accommodations and their meals. The chef's and all staff are excellent. John is quite content there and next time I visit, I will be staying in their guest suite.

Continual turnover of management is a problem. Healthcare aides are available but are contracted with an outside service, but aides are caring and professional. if more care is needed for your loved one, use an outside to help you, as charges can add up to point of unreasonableness. Price increases are made without notice, so keep an eyes on costs. White Oaks is a beautiful building, residents seem happy but turnover is of residents is also noticeable. Not sure how patients could be evacuated in case of fire as there is one elevator and most cannot use stairs. Overall, if your loved one is healthy, has funds to pay for private residential senior living, it is a nice community to live in. The food is good and portions are reasonable for elderly.

There is a big difference between staff and location and facility . Elm Park Estates is A nice facility but need of updates. Staff is working very hard to keep up but a super Group of people, good food scale of eight on cleaning. The residence seem happy and a community of Careing for each other. Still working out a few bugs but glad my father is here.

The managers of the facility are very nice. They are very busy, with office work, serving, giving tours, listening to residents, so they have a tough job. The layout of this complex is very nice and the building is well maintained. I think it is time for carpet cleaning in high traffic areas, but the decor is very pleasant. The apartments are basic, some need new windows, but overall they serve the purpose. Most of the activities are in-house, but this is an independent complex. The food is excellent. Great choices for each meal, and yet still basics for those who like that. I feel my Mom will be safe there and that is the outcome we want, right?!

Mom moved in and she got to the point where she couldn't stay there anymore because she needed assisted living She had to go to rehab and ended up at the hospital and tried to be refunded for the month of October and they refused to give it back. Because they did not hand over all the property they wouldn't give the money back. She was only there for a week. The stairway had not been vacuum the entire time. There is a little deception in the contract. They make it sound wonderful and when you have issues they don't cooperate. The food was okay. There is only 1 elevator and it's a problem when everyone decides to eat or moving in.