Heritage Senior Living, LLC.

Every place has their ups and downs, and this place does, but after being at [name removed], which was the worst place ever birches was 10x better it was so clean. He had a beautiful room where he can have his own full-size bed, a loveseat, couch, and a La-Z-Boy. I need a full-size bath with a walk-in shower and the window looked out on their path that they were able to walk out on it felt like his own room at home and that alone in itself was worth it. It was a little cheaper than [name removed] Also [name removed] on the higher scale so his was [amount removed] a month the meals were much better here and once all the staff member got acquainted with [name removed] and realized his needs and realized I was there all the time. I was a very strong advocate and they grew to know that and that's what everybody needs to know or needs to do they need to be a very strong advocate for whoever their family member is that has to go to any place. My husband even looked at me the day after we brought him here to birches and he looked at me and said thank you I just cried his room in the hallways was like a hotel you would walk into to your own room beautiful kept clean walking into the facility itself was like walking into a top scale hotel but again I don't care what the inside looks like as long as the care is there that is the most important

Keystone provides the opportunity to continue to serve the community. That was a requirement for me! The Ambassador program also allows us to help support new residents and introduce them to all the resources we have.

Very helpful staff. Activities keep everyone active and there is always something to do. The menu is varied offers a good and varied selection of food. Everybody is friendly. The place is very welcoming and everybody genuinely helps one another.

My apartment is set-up well and comfortable. The caregivers are very good. The food is excellent. I remain impressed with The Birches.

Wonderful care and compassion. Great communication. Lots of fun activities geared to the residents. Like a big family

We were so impressed by our experience at Keystone Villas. Although my father-in-law was only in memory care for a short time before his passing, it was a wonderful place where he received excellent care. What especially stood out to us was the compassion delivered by the caretakers, the beautiful facility/grounds, and vast activities they offered the residents. My grandmother also very much enjoyed her time there. We would recommend it to anyone seeking assisted living for a loved one whether it be independent, personal, or memory care. Rest assured they will be in good hands.

Staff are very friendly and helpful. A lot of activites for residents. Food is good. The facilty is very clean. My parents have been there for a couple of months now and seem to enjoy it. They enjoy the interactions with other residents.

In the Lynchburg area, this facility came the most recommended by people we knew who had experiences at other places. So my [age removed] dad moved in back in January, and he has had a good experience. We would recommend Heritage Green to others.

The Birches has been a wonderful home for my mother. We were looking for excellent care, engaging activities, a connection to a Jewish community, good value, and a location close to family—and The Birches has delivered. The transition was a big one, but she’s genuinely happy, and I’m deeply grateful. The staff are caring, attentive, and responsive. Her apartment feels like home, and she participates in everything from games and art projects to live music and holiday celebrations. While the building is a bit older, it’s clean and well-maintained, and the dining areas are warm and bright. We’d love more menu variety, but the team actively seeks feedback and is working on improvements. Most importantly, we have peace of mind knowing she’s safe, supported, and thriving in a community that truly cares.

Friendly, courteous and helpful. Very clean. Price, product, location stuck out over other places.

5 for all categories. Friendly staff, well manned, informative when issues happen. Facilities are clean and they offer a very helpful selection of services. They feed them well and are flexible with dinning hours. Occasionally I have gotten my dad back late. They still prepared a meal for him.

Beautiful place! Friendly staff! My mom was in a studio apt which was a perfect size for her and had everything she needed in it. I can't speak for the other apartment types because I never saw them.

A much newer place and clean and a welcoming atmosphere. is what stuck out over other places.

I can not say enough about Keystone Villa at Douglassville suffering from dementia is freighting for the person and their family. I am comfortable with my mom living at Keystone. Everyone is friendly, caring. and compassionate. She is receiving wonderful care. When I walked into her room and a staff person is hugging her. melt my heart and I know she is in good hands I feel like part of their family when I visit her. The community is well-managed and clean. There are lots of activities throughout the day. Thank you Keystone!

Staff are very helpful and friendly. They take very good care of Dad! Lots of group activities, music and games to participate in. Shopping trips & country rides to enjoy.

I have lived at Chestnut Knoll for over 4 years now. The staff have become my family. I eat like a queen. I used to do all the activities, but now I get tired so I only do some. I am happy to be here.

Excellent feels like home.

The staff are very friendly and helpful. They are always speaking to the residents and checking on them. The facility is always very clean. Makes you feel like you are staying in an upscale hotel. I like the fact they have a "check-in" button that the residents (in independent living) have to push every morning. If they don't check in the staff is calling them or going g up to their rooms to check on them. My dad and other residents have said the food is not good. That is the only thing he really complains about. I know it is hard to cook for such a large diverse group, but they need to do better with it.

The staff at this adult community are friendly and respectful to the residents. They are always polite and ready to help in every situation. The facility is clean and smells clean. The dining room is welcoming and the food choices are excellent compared to many other adult care communities. The “pub” is a popular gathering spot every afternoon where the residents can visit, have a snack and their choice of adult beverages. I really like this place.

My mom he's been at Birches over 5 years. Since her stroke she he's limited mobility. The staff Birches is absolutely wonderful with he care. Everyone is overly is ready to help.