Heritage Senior Living, LLC.

My initial tour at The Birches memory care left me with only positives. The facility is meticulous, clean, and organized, giving me confidence in their care standards. They offer several room size options and stimulating group activities. [Name removed] my guide and initial phone contact, possesses total understanding and empathy for the family of the loved one with memory issues. She answered all my questions with knowledgeable responses and sensed my mixed, unspoken emotions during the tour. I am certain as I proceed in my search of facilities that The Birches will remain on my list of strong considerations for a memory facility.

Everyone was very friendly, knowledgeable, and helpful. Will be scheduling another visit in the future, with my Mom.

My father spent just over one year in the memory care unit at Chestnut Knoll before his passing in March 2026. The care he received was no less than exceptional. There was a period of time for him to get adjusted, but the staff worked patiently with my father to make him comfortable in his new surroundings. With furnishings from my father's previous home, his room was a safe and spacious accommodation. Chestnut Knoll has activities going on all day long for the residents to be entertained, and throughout the year, they have special events where the residents and their families can participate, as well as the general community. The staff is caring, compassionate, and kind -- I can't thank them enough for the care they provided to my father. If you have a loved one needing either assisted living or memory care, Chestnut Knoll is the perfect place.

My recent tour of Chancellor Village was amazing. From the moment i walked in, the staff was friendly and helpful. The sales staff (Natalie & Tracie) were top-notch. They ensured that i felt comfortable throughout the tour.

We were very impressed during our tour. We were able to have a tour on a Saturday, due to other family obligations. All our questions were answered and the staff genuinely seemed to care about any concerns we had. The follow up was amazing. Everything was handled very professionally.

I think quite a but of Chestnut Knoll is good but those 2 office girls will keep you on your toes! I've told quite a bit of people about Chestnut Knoll.

Had a great tour. This is our first choice for a 2 week respite care if they have a bed available when we need it.

They were very accommodating when first moving in and if there are issues they usually deal with those right away. Caring and and nice people that work there

My mother was a resident at Chestnut Knoll for three years. She was in the assisted living area first however was on the memory care area until her passing in October 2025. The staff at Chestnut Knoll quickly became our family as they cared for my mother. Some days were challenging since my mother could be tough. They always complimented her which they learned was a way to soften her. I would highly recommend this facility to all families as we felt at home from the first moment. Thank you to [Names Removed](front desk), [Names Removed] The entire staff!!

The staff was very kind and caring. My mother ended up needing hospice, and the KV staff were wonderful. The facility was very clean at all times, the food was also well prepared. The administrative staff was very helpful with all care aspects

I was very impressed with the facilities and the staff. The whole atmosphere had an inviting quality.

From my 1st meeting with [names removed] and several others I felt an immediate positive response that The Birches would be the perfect setting for my beloved brother, [name removed]. My instincts were 100% on spot as the 5 short weeks he lived there, The Birches delivered magnificently. All employees were warm, welcoming and respectful from the top administrators to those who served his food, delivered his medicine , activities, those who visited him and cleaned his room. He was treated with top quality care and compassion each and every day. Even in his passing, the care and compassion all showed to me remained A++++. Thank you so very much to all at The Birches of Lehigh Valley.

The staff was very pleasant and knowledgeable. Even though my parents are just looking for now, they paid attention and were attentive.

It is a very lovely place. It has a very friendly vibe upon entering the front door. It will Be a perfect home for my sister if I can convince her to move to Virginia.

The Birches is very clean, lovingly maintained, has high ceilings and plenty of natural sunlight. [Name Removed] customized the tour by emphasizing my mother-in-law’s interests and hobbies. We met many of the residents who were thoroughly delightful. Our family is very impressed by the level of care provided for the residents and we highly recommend that it should be on everyone’s “must consider” list.

I am treated very well by all the staff. They say I enjoy going on the shopping trips and different outings. I enjoy eating meals with the friends I made here. I love having my apartment cleaned every week. They keep the whole building, immaculate - which is really nice.

My father passed away suddenly and due to our geographic distance we had to quickly find a place for my visually impaired elderly mother. My Mom told us she was not going anywhere, and wanted to remain in a house she could not manage. We contacted a Place for Mom and they gave us a short list of who had vacancies. We walked into the Tradition’s of Hershey after touring a few other places and we instantly knew this was the perfect place for our Mom. Everyone was so kind and warm. They cared about what she needed and the room we picked out which was available that week was sunny, cozy and absolutely perfect! They have so many fun activities when she feels up to doing something. The dining room is so open and happy and the food is great. Everyone living there seems so happy. The staff is so gentle and caring and everyone knows everyone. The care my mother receives is fantastic. Safety is their top concern. It’s the best choice we could have made for my Mom. She loves everyone there.

[name removed] was a great tour guide making sure every question was answered or followed up within 24 hours. The other staff we interacted with were friendly and helpful. The lunch room was bright and airy and the food was good. I feel we found the right place for Dad.

The staff has been very good throughout the whole process of finding an assisting living facility for my parents! I would not hesitate to recommend them to anyone I know! They answered every question we had quickly. We toured the facility and were very impressed!

My wife was a resident at Chestnut Knoll for the last 6 months in[Date Removed]and 2 months in early[Date Removed]. The care provided to her was excellent and the staff was always friendly and efficient. I had some meals with her and the food is very good. The only reason she is no longer at Chestnut Knoll is her need for Medical Assistance with the costs. The cost at Chestnut Knoll is reasonable for Memory Care and the type of care she received is well worth the cost. The Administrative staff as well as the care staff are always ready to help, and they pay attention to the resident's needs.