Heritage Senior Living, LLC.

You are immediately welcomed by happy staff with smiles on their faces. It is a very comforting and safe place to be living alone. There is always somebody to answer your question about anything that is on your mind. The staff are extraordinary. Activities are wonderful and avaliable are wonderful and avaliable almost anytime you want. You will not be disappointed living here.

Everything is taken care of for me. Wonderful meal and great activities. It is a very safe place for me to live. The workers here are extra special. I love every single one. The workers are all very friendly and always there for me. It is a great place to live I am happier living here than living alone.

I am so happy my mom chose keystone villa independent living as her new home! everyone is so welcoming and pleasant! they truly make you feel like part of their family. I have to mention a few of the staff who make her stay not only enjoyable and relaxing, but safe and secure as well. [name removed], the executive director, [name removed], the business manager, [name removed], resident life, [name removed], dining services, [name removed], activities director, [name removed]who supervises the activities, [name removed], marketing, [name removed], maintenance, [name removed]and [name removed], receptionists who meet and greet everyone at their front desk post, [name removed], and her housekeeping staff who keep the residents rooms clean and fresh. Overall, Keystone Villa is a dynamic place to live! Good food, fun activities, happy hours, music , movies , and more, all in an environment surrounded by beautiful people and wonderful seniors.

The staff is overall very good and caring. The room is good and clean. The facility is well kept. Communication between staff can be lacking. Extremely friendly environment that is well intentioned.

Staff is genuinely courteous & professional. Questions/requests are addressed competently and with genuine concern. Food-wise, there are always a few occasions where it's less than stellar, but that does happen when preparing meals for a sizable number of people. The culinary staff is quite attentive, keeping things acceptably organized and clean. The maintenance staff is also professionally attentive and knowledgeable in the procedures needed to efficiently accomplish their tasks. Activities-wise, information regarding the day's happenings is presented in printed form, both on the specific day and on a monthly chart. There is usually enough to do over a variety of interests. There is also a small library with books covering a variety of reading preferences.

Crossroads of Bon Air was a very nice place, attentive especially if family is visible and active. We were only at [name removed] for 2 weeks and it wasn't bad. Crossroad was slightly more home like.

The staff were courteous and professional. The facility had many enjoyable activities and kept my mother busy! She loved the home cooked meals!!

I think it is a very good experience. I love the open-door policy of the staff, the quick follow-up, and housekeeping staff. The only thing I don't like is having to sign in and out when leaving from the ground level where our apartment is located.

I would recommend Traditions of Hanover because it was everything I was looking for. The room, the meals, and also because the location was close to my family. I have been a resident here for over a year.

When the time comes, we know Keystone Villa at Douglassville will be our forever home. From the moment we walked in, we felt a sense of warmth and community that’s hard to find. The staff are welcoming, the residents are friendly, and the whole place just feels like home. We love the beautiful apartments, the activities, and the peaceful atmosphere. We aren’t ready quite yet, but when we are—this is exactly where we want to be.

My wife and I have toured Keystone Villa at Douglassville several times. We’ve also attended several events too. This has allowed us to get a very real feel for what community looks like there. The staff is very inviting and accommodating. They always remember us and are happy to see us. The apartments available are very nice. The activity calendar is amazing. We enjoy their monthly newsletter that is done by a gentleman that lives there. We also like that they provide a lot of educational seminars. And all the music and entertainment is wonderful. When the time is right, this will be the community we choose.

We moved from Florida to Keystone Villa at Douglasville without seeing it. We wanted to be closer to our kids. I feel as thought the staff are my friends and family. Everyone is so caring and helpful. Housekeeping does a fantastic job. Food is phenomenal. I've made a few great friends and I feel supported with taking care of my husband.

Just on a whim I decided to take a tour of this villa. When my son checked it online he and his wife wanted to go with me. I had put $[removed]down on an apartment. I moved in Dec. I have been so happy its like living on a perpetual cruise. The residents and the staff are so nice, so kind. There is always something to do. I love it here.

The staff here is the best. If you have any questions they will help you out and get the answer for you. We do a lot of great things here, great trips. I will tell anybody who asks about where I live to check it out. A great place to live.

The people who work here are awesome. The people who live here are very nice as well.

Safety, memory care patients had no ability to 'escape' without badging and code. Very well lit and it was clean with the bright lighting. Tour prior to drop off was insightful and gave me comfort about where I was leaving my Dad. Share rooms helped reduce cost but cost should likely have been lower. Responsive staff to any request I made (maint, meds, food,etc).

Staff was caring and kind, they made it easier for both mom and our family. I would recommend.

Every place has their ups and downs, and this place does, but after being at [name removed], which was the worst place ever birches was 10x better it was so clean. He had a beautiful room where he can have his own full-size bed, a loveseat, couch, and a La-Z-Boy. I need a full-size bath with a walk-in shower and the window looked out on their path that they were able to walk out on it felt like his own room at home and that alone in itself was worth it. It was a little cheaper than [name removed] Also [name removed] on the higher scale so his was [amount removed] a month the meals were much better here and once all the staff member got acquainted with [name removed] and realized his needs and realized I was there all the time. I was a very strong advocate and they grew to know that and that's what everybody needs to know or needs to do they need to be a very strong advocate for whoever their family member is that has to go to any place. My husband even looked at me the day after we brought him here to birches and he looked at me and said thank you I just cried his room in the hallways was like a hotel you would walk into to your own room beautiful kept clean walking into the facility itself was like walking into a top scale hotel but again I don't care what the inside looks like as long as the care is there that is the most important

Keystone provides the opportunity to continue to serve the community. That was a requirement for me! The Ambassador program also allows us to help support new residents and introduce them to all the resources we have.

Very helpful staff. Activities keep everyone active and there is always something to do. The menu is varied offers a good and varied selection of food. Everybody is friendly. The place is very welcoming and everybody genuinely helps one another.