Heritage Senior Living, LLC.

A recent change in management has brought a fresh approach to how things are handled by the Birches-Harleysville. Communication has improved greatly, especially during the Covid-19 issue. While residents have been quarantined from visitations, the staff has been offering alternatives to help keep them in touch with their families, and they have provided extra attention in myriad ways to keep morale high. It is apparent management and caregivers are always considering ways to keep the residents safe and happy.

very homey, little bit of a smell in the memory care, huge circular area, large eating area, do a lot of baking projects, separate shower area, like that a lot ... less scary. very very nice staff

Although my spouse has only been in the memory unit at Powder Mill for a couple of weeks, we have found the staff to be warm and welcoming. They have been very helpful as we adjust to this new way of life.

No kitchenette in apartments so no way to make a cup of coffee or tea and clean up, except in the bathroom. Very comprehensive care program for residents.

This is the only assisted living community I am familiar with, but based on observations of others, i would judge it to be comparable with others in this area and price range. There is not always enough assistance in assisted living, especially on the weekends. On the other hand, I know it is hard to hire and keep good employees. It is a lot of money for folks like my parents -- not sure it is always worth it. But we do love [names removed]!

I am very happy here and I would recommend this community to anyone.

I recently toured the Keystone Villa in Fleetwood with my parents. We were impressed with the facilities, amenities, and the friendliness of the staff. In particular, Abby Riffle has been very helpful in answering any questions we have had. The rooms and common spaces were well taken care of and clean. My parents particularly liked the outdoor sitting area and gardens. I believe the accommodations, services and activities will be a good fit for my parents.

My mother has been there over the past three years and they have had the services needed as her health has changed. The staff is friendly and helpful. They are constantly having activities for both the residents and also involve family members. [name removed] has been an angel for us.

Very nice place. Clean and bright.

Very nice but expensive to get into.

The staff are very caring with the residents. Their care is a priority. The staff as very friendly and know their residents and can anticipate what the individual needs.

The Villas is a beautiful place. The staff was very caring. Unfortunately my father didn't last 2months there before he passed away. No problem with the Home, he just wasn't used to not being at his home. My only issue was the excessive pharmacy bill. His out of pocket pharmacy expense for the 6 1/2 months before he moved in was around $50. He was charged over $500 for his stay of less than 2 months by Phoebe Pharmacy. His insurance picked up some of the charges, too. I would recommend the Villas. I wish my dad could have enjoyed all they had to offer, food was excellent, programs appropriate and entertaining and as I said, the nursing staff was wonderful.

At first there was some concern about the way meds were handled but things seem to be working fine now. The center seems to be short handed. [Name removed] has to get up at 5am for the nurse to help put on his socks.

The Crossings at Bon Air was very clean and modern looking. The staff seemed friendly and the residents seemed engaged in the observed activities. I spoke with one of the residents who had done and article in a local new paper, and she was raving about the facility and staff. [Name removed] was helpful, and asked to find out answers to question she couldn't answer. They even had a small café where people could gather and have a few drinks (if doctor approved). I can only give a 4 star rating based on a visit, not residence

I really like the place. It was small but felt like a home instead of an institution.

Friendly staff and a very clean environment

Pleasant, bright. We know several residents here from dad's church. I liked the independent and assisted levels being available and even blended in one hall so Dad wouldn't need to be moved twice. Seemed lively and flexible meal plan was appreciated. Also the 30 day respite care option was s great idea.

This is another great possibility. Great staff. Beautiful Facility. [Name removed] was kind and patient, and was prompt in follow up on some finance questions. This is a bit on the higher end of costs, so need to assess how to make this work

Nice and detailed email from [name removed]([removed]) with brochures

Have a wide range of activities to keep community members active. Sincere desire to keep members active & healthy. My mother has nursing care and they are very vigilent about her needs. Pleasant atmosphere. Would be a 5 star but food could improve a little. Thank you!