Heritage Senior Living, LLC.

Good people - not enough help - people quit all the time - need to pay people more money - too much turn over for residents.

ok did not feel as if they had enough staff to far from home price about average

Very nice setting, well staffed, and residents seemed very cared for. A bit pricy compared to others we've seen.

Not a good fit. It appeared the residents were kind of sitting around, and our intitial impression was, it just wasn't the place for mom.

It's half Alzheimer's/memory loss and half assisted living and I just didn't get a good feel, it was like a bedroom with a bathroom with 2 people in it and that just wouldn't have been a good fit for my mom. I've heard pleasant things about it, I think if you have someone that has Alzheimer's, I think that would be a good fit, but on the assisted living side-the people when we toured were just as sweet as they could be and everybody seemed knowledgeable and caring and very clean, all the things you look for-when you went into the rooms it was kind of dark, two ladies in the room and for my mother, that was not what she needed

$15,000 down, $3,000+ per month, Phone extra

Staff helpful. Rooms small and pricey

No nurse on duty. They charge by the month and people are free to leave. They do not provide medical care except for getting patients to take medicine. Usually patients leave this kind of care when they are ready for nursing home care.

OK

Liked facility.

Our tour here was nice and the staff did a great job showing us around and answering all our questions. But we knew right off that this community and the very long hallways were not going to be the right fit for my mother who is in a wheel chair.

They will keep you there even when you need to hire a private nurse for you parent.

Food was good. [removed name] was great. The rest of the staff wasn't that great. They didn't give my dad one of his meds which made his end up back in the hospital with a UTI. He hated it there. He was scared and begged me not to put him back. I had to move him from a personal care unit there to a memory care unit from the hospital because that is where he belonged they told me. I was not sending him back there. He was afraid they were going to kidnap me and my family and traffic my girls. It was a horrible situation. Even due to the circumstance they only gave me back [removed price] out of the [removed price]+ I gave them and he wasn't even there a month. He is happy where he is now and his first day at his new place he cried and thanked me for bringing him there and getting him out of we here he was. He was really unhappy there.

My mom didn't have a good experience. She was put in a room without a fridge or sink and had two days without a TV. She also ended up with CHF, after I diagnosed it. No one was checking on her. The kitchen smelled awful and dirty. No nurse on the property at night. She was not getting her medicine appropriately. I don't recommend this place for any family members

I had to go sleep on the couch of another resident because my temperature was unbearably hot and the maintenance people could not fix. They finally called in an electrician. I couldn’t eat the food but others did. Once I learned it was possible I would order a hamburger every day and alternate with food from Grubhub. Since I was in independent living there, my long-term care insurance wouldn’t pay anything so I had to pay it all out of pocket and it just got to be way too much so I moved. Also, the people who were so impressive to me when I checked it out, we’re all gone a week after I moved in and they brought in new management. Nobody could stand them. It was a nightmare. They did have a a bar from 4-5 which was really the only positive thing unless you were being shunned. interesting singer occasionally. dirty conditions of the rug hall carpets, it was very dirty looking. doors would fall off the closets

There are some really amazing staff however there were some bad apples as well. The marketing exec was a great advocate for Mom but she's not there in the day to day. A few of the CNAs were great but others stole items and ignored her request for housekeeping. I'm not sure I would recommend the facility to a friend

The food was completely unhealthy and unappetizing. There were requests for cleaning and repairs to my mom's room that were ignored. Once we left her, the residents were kind to her, the staff was impatient and at times indifferent. There was no walking path outside except for the sidewalk between office and housing, maybe 100 ft total. We all found it to be depressing for her as she was struggling emotionally with having to leave her home and lose her independence so needed more support than she received.

My loved one was previously a resident at Senior Commons at Powder Mill. The move in process was very easy. Communication with the family was good. The housekeeping was acceptable. The cafeteria and Marketing staff were amazing. The meals were very good. I would recommend Senior Commons at Powder Mill if the resident requires no extra care, they lack in that area and would not be a good fit if that's something that your loved one needs.

Upon introduction everyone was very nice, and it looked and smelled clean. I did explain my mother's behavior and what to look out for. after two weeks,when I picked her up, her room reeked of urine, there was stool in her windowsill. Staff lost her DNR paperwork. Many items were lost that had her name on it. I was told they would call when it was found and it's been three months. I requested that they call me if for any questions or concerns, they never did. Staff overall were fine but all you have to do is have that one bad apple and it messes it all up. I have worked in geriatrics/dementia for a long time and very aware of the behaviors that can occur.

We picked The Crossings at Bon Air because they presented that they could meet our person's needs. And their cost was good compared to another place we were looking at. I took the time to read reviews and look up Department of Social Services reports. Based on all of that information gathering, we did select them. But it turned out that what they represented they would do did not happen. We ended up having to pull our person out of there after a week and a half, and it was a very chaotic experience. During that short time, he was sent to the hospital three times, which was not the norm for him. They refused to refund us the move-in fee, which I understand is generally not refundable. But I can't believe they wouldn't make an allowance when they were not providing adequate services. We ended up having to have him hospitalized so he had a safe place to be to become stabilized so we could move him again. The stress of having to research and find another facility when we had just gone through that was extreme. They handled things very poorly. We got him moved to another facility, and he is doing so much better there. I later learned that The Crossings had undergone a change in ownership just prior to our experience, and I hope that they're able to pull things together for their residents in the future.