Heritage Senior Living, LLC.

Very happy with facility and administrative staff. Have had some dissatisfaction with call bell response time, but it seems to be improving. Everyone tries to accommodate.

Overall have good experience that could be resolved, staff willing to listen and answer grievances. Comfortable with other residents.

The staff is very attentive to the residents. They are carrying and get Very concerned if there are any changes in a resident. They react on what is the best care for The resident. The facility is clean and there aren't any odors. They try to get the residents to attend activities.

Problem they seem to have is patient clothing goes missing. My sister-in-law started with 10 pair of jeans and is now down to 2 pairs. Everything we have experienced has been very good except for the clothes issue. All staff is friendly and seem kind. Emails should be provided for those who work on the floor. We have had a hard time getting in contact with questions due to staff meetings and such. Where if we could email a question they could get back when they have a free moment.

Staff is wonderful... friendly and accommodating. Food was great. It has changed for me worse. Cost to live here is reasonable.. compared to other places

The staff is nice, easy to work with. Facility is good, kept clean. The little interaction we had, looks like staff really care about the residents.

We have been overall happy with the Traditions. I think they could do a little better to have more interaction with the residents. However, we would recommend this community to other families based on the experience we have had so far.

We were attracted to them because of the I would recommend to others. The admin staff absolutely loves this place and the residents. They are second to none

Arrived here on [date removed], a recent widow hoping for a fresh start. I found myself in a 4th floorsunny 1 bedroom apartment in a place where maintenance hangs your pictures, once a week maid service is included, and I was surrounded by fellow residents with whom I shared many similar life experiences. Tried everything at first, then chose the activities I really enjoyed, because it was important to have both social and quiet "me" times. (apartments very quiet!) Before long, I had new friends - this was our home and we worked together to keep it comfortable and welcoming to all. After the first weeks, I felt safe here and gave up my daytime locked door. I liked that the staff welcomed our input on food and activities, including a monthly town hall meeting. I thought I would miss my car, but soon was joining the weekly bus trip for local shopping; . I chose carefully and I'm glad I chose Keystone. Only real negative are those mandated fire drills!

Staff is very good but just hard to find or reach at times. Facility is clean. Her biweekly room cleaning could be more thorough. It is cafeteria style food which we knew going in. But the selection and sandwiches could use some help.

I enjoy all the attention I receive and I think the building is marvelous! The Christmas decorations are beautiful.

The facility is clean, with a friendly competent staff who try to accommodate the residents. Transportation to medical appointments is provided.The facility is conveniently located close to main st. The food is bland with little or no salt.The cost of this residence is very reasonable.

The people that work here care about the residents which is most important. The staff are also very nice. Nobody is perfect, but I feel safe and comfortable. I like living at Traditions of Lansdale.

My father told me there meals have gotten worse since he moved in. The people have been very nice though. I think they have had problems with food deliveries and staffing. The rooms are a good size for one person.

I have lived at The Villa for 2 years and the staff have always been wonderful. They are so kind and always willing to help. The food menu could use a little more variety but overall everything is very good.

I liked The Birches. For the most part the staff was helpful. I do feel they were understaffed. I would recommend them overall. Maybe not for residents who need extra care due to memory issues though.

Stay engaged, the squeaky wheel gets the grease in terms of care. My brother spent 6-7 months on the memory care floor. Great staff but not a great place to be. He is now placed in a private home on DD Community Living waivers and is doing much better. He moved three times in that short span as they try to create spaces to accommodate more patients.

My mother is very happy there. The only downside so far is that because of the elevator being out of service she is having to find another place to stay for those days. She has limited mobility. She is unable to get to the dining room.

Very nice place. Aides, nurses, staff all friendly, knowledgeable and kind. Very well kept and clean. One complaint- food not real good or healthy, greasy, salty, sweet.

There seems to be a lot of turnover in the management. I find the facility is always spotless. The staff is friendly. However, they seem to be a little lax in caring for the patients. There seems to be a lack of communication between the staff and management. Management doesn't know enough about the patients. The meals are good but there isn't any attention to appropriate diets. My wife says she's bored often. The cost is in line with the average for Pennsylvania.