Heritage Senior Living, LLC.

Our family had an in person tour with The Crossroads and overall it was a nice tour experience but for our loved one it felt to large and ore like a medical facility.

I would definitely recommend to others. I feel that my parents are safe and well cared for. We picked this community because of the location. The location is great, facility is nice, and all staff are kind.

My mom is thriving at Keystone Villa. The staff is always available and helpful. We are very satisfied with the care provided.

Just an additional note that they had so many activities that really kept the residents entertained, including short field trips. The activities were outstanding!

Great! Happy with my father's care. Staff is friendly, came to meet the team mixer, had a very nice experience. Talked with residents and staff, it was nice to see the residents having a great time with their families and the staff.

It was a good experience. I have recommended Traditions of Lansdale to several folks I have talked to about assisted care. We picked this community, because of the price and location. Also, the proximity to family members.

My family and loved one had a good experience with Chestnut Knoll. They have quality staff and their experience and care is outstanding in our opinion. We would recommend you tour the community, and see for yourself. This is a community we would recommend to others for their loved ones to live. I toured the others (8) before I arrived at Chestnut Knoll No contest They care and follow up and go the "extra" steps

My mom has had a hard time at other facilities and I was getting worried that we would never find a place where she would be happy, but this seems to be the place. Everyone I have dealt with has been great and the building is beautiful!

Overall The Birches at Newtown mostly works well. When it comes to the activities they have different things like movies, exercise programs, bingo, karaoke, etc.

The staff at Traditions of Hershey takes the time to get to know each of the residents, their likes and dislikes, and they check in with them on a daily basis. Everyone has been warm, friendly, and outgoing. The food is the only thing my mother in law feels could be improved. I would definitely recommend Traditions of Hershey to other families looking.

Pros: Their staff seemed very nice, and long tenured which is a good sign. Location was clean and the rooms were big and open. Cons: It didn't feel as bright - more dark- in the memory care wing. They didn't not have any rooms readily available - they had a waitlist which we opted to get on. Their location seemed to have one big hallway down the side with all the rooms and then off to the other side were the common areas in the middle. (We loved [removed] set up. The rooms went around like a square on the outside and they had a huge common area in the middle with the kitchen for eating, tables for games or sitting then a couch area with a TV. It was very bright inside as well). This was our #2 place.

Our family had an in person tour with The Crossroads at Bon Air and it was really nice but a little of out budget and plus it had 2 separate family members that left for some reason.

My parents have been at this facility since November 2022. Although we have been very pleased with their care, our satisfaction has increased greatly since my Mother's death in March. Their care and concern for my Father and my family has been above our expectations!

My experience with the staff has found them to be prompt, diligent and courteous. Except when they are short staffed who do not show up then slow to answer call button. Not all meals are to my taste. They do well 85 to 90 percent of the time.

3 meals a day is wonderful but only certain times for each. Not great for late risers. Getting emergency lab work isn't an option. Doctor visits are sporadic and doesn't seem to be consistent care. In fact there are no doctors that visit just nurses. Communication between care team and resident (or family) severely lacking.

I feel that they are open to conversation about what is best and if you tell them your concerns and what you need they try to address it. I am much happier with my parents here than the previous place! They are more professional, it's cleaner and the attitudes of workers is much better. Heritage Green is a facility that I would recommend.

Very friendly, small community, great food, activities sufficient for my father's needs. They offer activiites such as; Bingo, music and entertainment, there may be other things my loved one is unable to participate in like arts and crafts.

I would definitely recommend it. My sister likes being with other people her age and getting to spend time with others playing games, watching movies and going on trips in the bus to lunch or just taking a scenic ride. It is warm, bright and cheery inside.

This facility has been pretty good so far. The staff is very friendly. The food seems to be good, good quality and variety. My loved one has eaten in the dining room a few times and it's really nice and clean. She mostly has her meals delivered to her room, though. I will say, Communication with the family could improve. Trying to get medical information/updates on my loved one is pretty difficult. If you need information, you have to seek it. They're pretty good about responding when I call, but they don't ever call me or reach out to me unless I've reached out to them first. Overall, I would recommend this facility to family and friends.

Our family had an in person tour and based on the overall tour experience and the staff we had encounter we thought it was really nice and the community itself was very nice.