Heritage Senior Living, LLC.

When Mom was beginning to have loneliness issues at her residence in Florida, I moved her to Chancellors Village (CV) to be closer to me. The warmth and friendliness of the staff and her new neighbors was better than we could have imagined--much nicer staff and neighbors than her place in Clearwater (and they were very nice too). The atmosphere is relaxed and the staff is attentive to her and my needs in terms of a safe, comfortable place and asking what else needs to be done and so forth. She is doing extremely well at 94. We just hope management does a better job next time selecting the vehicle to transport the residents--tough for a 94 year old to climb into that old bus--but Mom does it and often (really, really nice men who drive the buses and who really help her get on and off)!!! She takes advantage of the many trips and shows that CV offers in the area plus shopping. She loves getting out and CV gives her that option. Plus, we like having dinner there with her. Really nice dining area and everyone is just so polite and friendly. The staff all knows Mom by name. She likes that!!! Glad she is at CV. What a comfort!

After visiting and dining at other local establishments, I selected Chancellors Village for mother, later recommended to and now also enjoyed by our prior neighbor. Chancellor's Village is hands down the best independent care facility in the Fredericksburg area. Mom, age 96, continued her passions for music by joining the choir, her passion for gardening with prepared resident plots, and enjoyment of family by winning the Halloween contest with children from the surrounding area. That is just one of continuing programs that visited. Outings included trips to the wonderful Marine Museum, theater/concerts and the more casual - Yoder's Market complete with small animals. The maintenance staff showered immediate and continued support to make her feel welcome to the nth detail. A hand selected ambassador helped mom learn the ropes. Rooms provide the most bang for the dollar. Computer classes are not mentioned in the site video which tells more. Outside the dining room doors actual serving selections wet the residents' appetite while resident provided music is enjoyed in the waiting area. The chef catered to my visiting brother's sever health needs upon his visit. Not enough praise can be bestowed for his compassion. Space, food, staff, opportunities, setting, transportation, cost and resident caliber are unsurpassed. I'd give a 4.5 star recommendation if allowed. There will be no remorse if you stop for a visit. Bet you stay.

Molly sent me places I never heard of, Traditions of Hanover was an AWESOME find! Thank you can not say it all!

They could use a little more activities and they could expand the activities. After meeting them I was impressed with community. Comparing it to another community I had viewed there was a huge difference in the quality of the help, the services. Traditions really truly care about its residents. Dad is very happy with the food, there is a variety and the quality of the food is great. Located in a very quiet neighborhood, with a medical facility right across the street. There is a grocery market within walking distance with a pharmacy that delivers.

The staff are very friendly and caring. My mom has no complaints about the food. The facility has quite a few benefits that I wasn't expecting, such as an in-house doctor/PA, and the facility is very accommodating with different levels of service for individual needs. Overall, it's a nice place!

I know my standards are high because of working in healthcare. But they are so much better than [community removed].

The staff are very friendly and the environment feels like home. The building is all on one floor so no stairs or elevators for residents or families to deal with. Communication between the staff between shifts could/ should be improved. Activity directors are amazing. Having hair care in house is nice.

It is an enjoyable experience here being able to interact with the other residents and the staff. The meals are very tasty and enjoyable. I would much rather live here around people like me than at my home by myself or with a caregiver. Here you see a variety of people.

Overall I would give The Birches 4.. In the beginning the food wasn't good but now it is. The staff are great.

The community Close to my home Can stay in room as memory changes Medicaid approved Onboarding felt very rushed and not organized.

I was at another community and they couldn't take care of me. Here they are able to and I've had no problems.

I really like it. The Birches is very clean, the staff are nice and the meals are pretty good too. Everyone is so nice and helpful. I would like to add that [name removed] in Marketing has been such an angel. Even after mom moved in she was still very helpful. :)

Better explanation of bedside meds controlled by resident. Staff is patient though. I would recommend.

My mom always tells me she feels safe at Traditions and likes it there too. She can get frustrated when meals take long to be served. But I do feel their 2 choices of entrees at each meal are great, along with a nice assortment of vegetables and potatoes, rice, etc. to choose from too. I feel the care is good, although my mom says it can take a while until an aide comes when she presses her call button. However, from talking with many friends who have parents in other assisted living facilities, it seems there is a shortage of aides to fill needed positions. So I do understand the difficulty in always answering mom's call button in a timely manner. Overall , my sisters and I are quite happy with Traditions and feel she is being taken care of well.

Heritage Hill Senior Community is a nice place with great staff.

My problem with the staff is the fact that it changes all the time. Food is often not that hot.

Good: attractive physical plant; great location; some very good staff members. Improvements to lift rating: better direction of staff ; better training of employees ; less reliance on agency personnel in care giving roles.

They have nice people/employees my dad reports good food. Communication to families could be improved a bit. Yes I would recommend this facility to others. Ultimately, of all the options my dad and I toured, it was the place my dad liked the most. The place he felt most comfortable and the most like home. And for my dad, the MOST important aspect-it had the best food!

The facility and staff are wonderful. It smells clean, the people are wonderful, energy is good. Unfortunately the staff has high turnover and so very short staffed bc of the type of work (God's work). Any progress made with lunch or activities is usually set back due to staff shortages. The team that is there is wonderful. So trying to balance the staffing difficulties with the goodness of the facility itself which. Is top notch

Very friendly and helpful staff. I haven't heard someone yet complain about their job.