Heritage Senior Living, LLC.

The facility is beautiful, staff is great with the exception of nighttime and evening staff. They are slow to respond when called if they respond at all. They are understaffed and no supervisor to contact when and aid is non responsive.

My loved one is currently a resident at Manor At Market Square and overall, the experience has been good for her at this facility. The cleanliness and the meals are great. The friendliness is good. My loved one doesn't participate in any of the activities and doesn't leave her room. I wish that they would get her out more.

Great community of residents.

People are very helpful when we call and they help each other out. Food is delicious. Activities are great fun.

My dad was there for about 8 months but is now deceased. He really did like it there, though, and thought the staff was friendly and helpful They plan so many activities, including field trips, so this aspect is outstanding. Everyone seemed to like the food. The only negative is that sometimes staff is rushed/ short on time (possibly short staffed?) so unable to dedicate time to patients

There has been quite a bit of main staff turnover in the last 12 months. It hasn't caused any issues that I'm aware of, other than it being a little confusing about who to contact with questions. I think the size of the facility and the nature of the residents are a good fit for my mom. It's not too large and the residents are average people.

The facility is dated compared to the newer facilities. Wish it had a movie room. Hard to evaluate the staff as we interact with them a lot less than the last place. Neither the last place nor this place are great at cleaning. When we consider that the Crossings is $[removed] less per month than Anthology - for the same level of care and service - less the new facility - this is a much better situation.

The staff is very friendly and helpful although our family member complains that the staff is slow or unresponsive to his needs or requests. The food is excellent, the rooms and common areas are kept very clean and smell fresh. Laundry is provided although not done as well as it would be "at home". There is a very family friendly atmosphere and everyone seems to know one another. We are very comfortable having our parent there.

The initial process getting dad in there, staff was helpful and nice. Getting in touch with someone afterwards is a bit more complicated but overall great place. Most affordable given dads limited income yet still including services and care he needed.

The memory care director is phenomenal. I would definately recommend Belle Reeve to other people. The only thing that I would change is to make it a lot brighter inside. Lighting is VERY low.

The staff and facility are great. Demand a room with a screened in porch, if you don't they will want $K's to screen it. It is expensive but I have looked around and to save $$ it is a considerable drop expectations for not much of a cost savings. You get what you pay for, it's your loved one. Treat them well in their final years. They need larger portion size. I have eaten there a few time with my mom and always left hungry. The food is good but add more variety too. Offer a salad bar vs. the canned salad they have which isn't very good.

The staff has been very accommodating and easy to work with both before and after admission. I know everyone is busy, but I sometimes wish I could get more feedback and confirmation on requests that I have made.

I think some of it is, there has been a transition at Traditions. Everyone I have spoken to has been Uber helpful!! Very friendly, and always wants to point you in the right direction. I have never seen so many people at one organization, so friendly and so willing to work with you They have a lot to do, but I think they need to get a better pulse on the client's wants. I have sticker shock with the rent and the home health care. It is definitely less than other places I checked on. I feel comfortable with my parents living there.

More attention could be given to vacuuming rooms and pt hallways. Other than that - good. The staff members are very friendly. The care is good but we had a little bump when several of the residents were diagnosed with COVID. Staff needed to attend to Covid positive patients, delaying care to others. Somewhat understandable. LPN could be more responsive. Dining is very good. Staff awesome. Go out of way to help. Food "bland" per mom but that could be her need for more seasoning. The activities are very good. Christmas show was fabulous - mom loved it. PT and OT are superb. [name removed] nurse practitioner is very thorough and accommodating - grateful for her.

The list of activities was very good however we had no first hand experience because my Aunt's health failed dramatically right as she moved in and she did not participate in any activities. The Cross Roads is a very nice community. Unfortunately my Aunt's health failed and she did not get to spend much time there before she passed away. The Director of sales is great; as is the nursing supervisor. I did not care for the business manager. I felt she was dismissive & abrupt; especially compared to how cooperative & caring other Admin staff was. The care staff was very kind & conscientious. My only complaint is the care team appears understaffed on weekends; my Aunt's level of care was better during the week than on weekends.

Overall Heritage Green and Daybreak community has been overall good, however they need better communication with updates on patrons to family. Our mother has Alzheimer's, and we would like to have regular her condition. Heritage Green is Overall, a good community for your loved one if you find that you need a place to know they are safe if home is not an option.

My loved one is currently a resident at Belle Reve Senior Living Community and everything has been good for her at this facility. I would recommend this facility to others.

Communication is definitely something this facility needs to work on! Several high level staff seem to prefer to "drop the ball." But stay persistent and be your loved ones advocate! Overall, this is still the best place for my mom!

The staff is friendly, helpful and welcoming. They offer many different choices of apartment sizes. I would recommend Keystone Villa at Fleetwood to others.

I would say the staff is very friendly and truly seems to care about the residents. They get to know each resident they care for and try to cater to their particular needs. We chose the Birches based on cleanliness, responsiveness, and location compared to some other facilities.