Heritage Senior Living, LLC.

We wanted to comment on our family's experience with the Birches over the last 9 months. My father entered the Birches after leaving Arbor Square when he needed more care with some memory issues and medication management. The bright spot for us was the excellent level of attention and care he received in the "daybreak" area. We always felt confident that we was well cared for by a friendly and compassionate staff. It would be tough to single out any one of the caregivers because they were all excellent with Dad and we felt fortunate to have so a good team looking after him, which gave us peace of mind. We were impressed that everyday the residents were dressed and out of their room in the common areas with activities to help the time go by each day. Special thanks to the exceptional daybreak care team for all you do each day and every day.

After spending months trying to find memory care for my mother, I finally chose to select Heritage Green/Daybreak. The staff was friendly, the facilities clean and there always seemed be some nice activity taking place. Dollar for dollar, Heritage Green seems to offer the best care and surroundings for the monthly cost. The dining room is always spotlessly clean. The staff is friendly and positive. They work with the residents covering current events, memory games, musical performances/sing alongs, etc. The primary reason I gave only 4 stars on care services is due to staffing issues. I get the feeling this is prevalent in any facility at this particular time. With that said, it is evident that management is proactively working to make improvements in that area. Mom is very happy in her new home.

This is a great community for my mom's care. The community is very clean. My mom is very happy with the menu and the variety. My mom does like doing activities with the other residetns. We would recommend this community for good care and a good value for other families needing care for a loved one.

Very nice place for Mom to have her respite care. Very clean safe, friendly environment. If ever needed again this will be my first and only choice.

My husband lived at Heritage Green for his final 2 years in the memory care unit. From the first day I visited I found the facilities clean and the staff friendly. I visited almost every day and the facilities continued to be clean and the staff friendly but also caring and compassionate. The staff, residents and their families became our family and support. With the help of hospice he was well cared for until his final hour. I would highly recommend Heritage Green to anyone looking for memory care in this area. Their newly renovated and added construction make it a beautiful place to live and visit.

I liked this community when we visited. The staff were very friendly and the community looks nice. I can not say anything bad about this community. The community we chose was closer to us and a little smaller.

Our mother receives top notch care in a beautiful facility. You couldn't ask for a more caring and attentive staff. Very responsive to questions, suggestions and requests.

We looked at several places for mom in the area. She always wanted Traditions of Hanover. When the time finally arrived she got cold feet and did not want to move. After we talked her into it reluctantly and against other family members concerns, she has fallen in love with her apartment. Even our out of state family that thought it was not a great idea to move mom here, has agreed this was the best thing for her after they stayed there a few times in her apartment. Her standard answer whenever anyone asks if she is happy there; "Had I know it was this nice I would have moved here years ago." The entire staff are all very good at what they do. Helpful and friendly. Building is clean and well maintained. Meals are good and activities are the best we have seen for a place like this.

I will soon celebrate a year living in this facility. I have found all areas covered to be more than adequate. As with any similar facility there are times when residents need to be more aware of their surroundings and report problems when they see them. Any deficiencies I have reported have been promptly corrected. The maintenance staff is very good and work orders are carried out in a reasonable amount of time. Activities are many and varied. They strive to cover a great range of interests so all residents are continually challenged to do better as far as memory and mobility are concerned, The menu provided is varied. The Chef meets with residents once a month and listens to suggestions. Many suggestions have been implemented, and changes made for the satisfaction of the residents. The Senior Staff also are open to suggestions and consider changes when they are beneficial for all. I have been happy with the services here.

So glad [Removed] from "A Place for Mom" suggested this place, it was perfect for our parents.

I really liked this community during our tour. They had activities going on while we were there. The community was clean and it felt like you were on vacation when you walked in. The staff were nice. We felt this community would not be a good fit for my parents.

I enjoyed the tour, the staff were all very kind and courteous. It was a beautiful community and had a comfortable feel to it. They offered many activities including a great exercise program with Fox rehabilitation. I was impressed and would have chosen this place for my dad if the wait list wasn't over six months long.

the Birches at Arbour Square is exactly what I was looking for for my father. I couldn't be happier!

I have been living at toh for three weeks now after selling my home in maine of 30 years. toh is incredibly comfortable. everyone is really friendly an there are alot of activities I highly reccomend.

It is almost 4 years since I moved into Traditons of Hanover. It ia the best decision I made for myself. I checked out several other places before I came here. When I was trying to find a new home close to my family, they all came with me. My grandsons are EMTs with East Allen Township Ambulance Corps. They have been in many of the areas Independent and Assisted Living residences. They gave each one the third degree about saftey features and procedures. Traditions passed with flying colors. When I walked into Traditions for the first time with my daughter, I said, "This feels like home." The food from the dining room smelled and tasted delicious. The residents were all talking, laughing and enjoying each other's company. My daughter went over to several tables and asked the residents if this was a place that she would be comfortable with her mother living here. Everyone of them said yes. They were right. Traditions has so many activities and programs you can be out of your apartent the entire day if you choose. If you want excercise, they have 5 different kinds: Zumba Gold, Balance,Strength and Mobility, Chair Arobics and Chair Yoga. I could write an entire page talking about the activities, but I won't. I'll just say they have, art classes, jewelery making classes with beads, a writing group, card games, trips to shopping centers, Happy Hours with great entertainment and so much more. Come join our community, all are welcome.

The staff is very compassionate and pleasant. The facility itself is airy and clean. The other residents here are nice and they make you feel right at home when you walk in. Overall, I would say things are going well so far.

It is easy to rate Traditions with 5 stars because the environment has been nothing but uplifting. It was difficult to get our 90 year old mother to agree to a move but the kindness, care and concern that the staff showed guided us and eased her into the transition. When asking our Mom now if she likes her new home, her response is "What is there not to like!". When visiting Traditions, what immediately stands out are the residents you meet on the porch, in the halls and on the elevators who are all pleasant, helpful and friendly. I view it as a culture that starts with the director and all of her staff who are amazingly kind and friendly. It is a model organization where great customer service given by people who sincerely care creates a positive environment for all. In terms of the apartments, food, activities, and amenities--they are all great and that is what keeps everyone smiling!

When my mom was in search of an Independent Community in the Lehigh Valley, we visited Traditions of Hanover, among other places. What set ToH aside from the others was the warm and oh-so-welcoming feeling we both had, right from the start. We were made to feel right at home - not just by the staff, but by the residents. The sales person that met with us barely had to say a word to us... the residents themselves kept coming up to us telling us about their experiences since moving to ToH. Now... over 3 years later... my mom still says that moving here was the best decision she's ever made. She is never bored, never lonely, never hungry (the food is AMAZING!), and never feels even for a second upset about living here. The staff is incredible (from the young gals who help out at meal time and cleaning to the top management) – they all truly care about the residents. I’ve not met a single staffer that thinks of their duties there as a “job”. She loves living there, but from my perspective, I’m so very grateful for Traditions of Hanover and the positive experience they’ve provided for my mom after having to leave her home of over 50 years.

I have only been here at Chancellors for one week and have found everything to be very comfortable and convenient. The staff has been very helpful, friendly and accommodating. The meals are outstanding, very professionally prepared and served by a friendly wait staff in a beautiful and spacous dinning room.

heritage hill made our transition for mom very easy , they are very caring and friendly always looking out for her best interests and her health . we have looked at five different facilities ,and none came close to what we found at heritage hill. mom is adjusting very well and has met a lot of new friends , see is very happy and so are we . thank-you pat&jim lembo