Heritage Senior Living, LLC.

It’s small. Only about 60 residents. For someone looking for a busier place, Heritage Green would not be the place.

my feedback I have to offer is that in memory care, they did not have enough staff to meet the needs of the patients. There was some staff who tried to go above and beyond but their time was limited with reach resident.

Keystone is adequate for our needs but falls short of how it was sold. Food quality is poor and communication is poor. The general atmosphere is friendly and most seem satisfied and content. I’d rate it slightly better than average.

Cleanliness and friendliness strong positives. Care services need attention often wait time for caregivers too long and food variety and food temp not appropriated. Activities improving.

The Executive Director has resigned. So they are now looking for a replacement for him. He's relocating to another state with his family. The Head of the Dining Room goes by Chef, but this is his first time running a kitchen. Let's just say that he's failing miserably!!! Line Cook is a better title for him. The food he puts out is hardly edible. It doesn't matter who the residents complain to about the food nothing changes. They're having growing pains right now.

While the initial tour was very friendly and full of promises and " no hidden costs"... there were. You find out all of the incidentals AFTER you spend [removed] on a community fee. Food is supposed to be " chef prepared" and with alternate MEALS if you don't like the menu. This amounted to grilled cheese, or a burger if you don't enjoy the prepared fried, heavy pasta, canned vegetables type meals. Housekeeping didn't come for at least 3weeks, maintenance struggles, ...I could list many more of my mother's complaints. Suffice to say, she's given notice after less than 3 months and moves out on [date removed]. I'm sure there are worse places... but this wasn't all it was advertised to be. On a positive not, I will say the owner [name removed] is a really nice man who took time to listen to both myself and my mother. Unfortunately, it didn't result in much changes from the various departments.

I would tell them unless their parent is in good health and able to use all the amenities it's not worth it. It is for someone who wants to be in a closed community.

Independent living is fine, a little pricey considering the food is not good, but mom's apartment is nice and she has made some friends. But she will never stay there beyond independent living.

My loved one was previously a resident at Manor At Market Square and overall, the experience was okay. The facility was really improving when they hired a Director for the Memory Care Unit. My loved one enjoyed the activities. The housekeeping was good. The meals needed improvement - for example - cold dry meatloaf is terrible for seniors and while the menu said they could have options - they were never offered to residents when they did not like the main dinner. There were never any condiments. Not even salt and pepper. The staff was friendly and I loved the Director.

If you have the money go elsewhere. It was the only choice for the money.

The facility has good and bad Poor health help when needed, will have to find better facilities if needed better care. It is also very expensive for the apartment complex and it is very old. Hoping for improvements

I would not recommend The Birches at Newtown for a family member that has a high level of care needs with regards to ADLs. My mother came in at level 4 and they were not staffed well enough to meet her needs timely. The food was good. The activities were okay. I didn't see any outings offsite, as advertised, in 2 months there. Housekeeping was fine. Not a good fit for Assisted Living with high level of mental faculties. My mom found it hard to connect with most of the other residents.

We did not like Heritage Green for a coupe of reasons. It was not as clean as the other places, including a wheelchair sitting outside in the rain. Were were told that we could take pictures of the residents and "they wouldn't mind", this seems very rude and dismissive of client rights to me. There was a plate of food sitting on a table in the dining room (after lunch), we asked about it and was told the person probably had an appointment and would eat it later.

The Sales Manager was great! There was an odor and more than we wanted to spend.

My parents became residents at the villas in [date removed] after my father experienced a stroke. The challenges of Covid were understandable and service was not up to our expectations. It is now late 2022 and since this facility was bought out by a large national company I have to say service has gotten even worse. My father is in a level care situation and My mother shares a unit with him. There are times when they leave my father in the bathroom for well over an hour before coming back to help him. In my mind this is nothing short of elder abuse.. We have communicated to management in the past and it seems to get better in the short term but always slips back to worse than before. My recommendation is to stay away from this facility. They clearly do not have the assets or resources to effectively staff and manage. I am now faced with a hard choice of relocating my parents at age 95 and 100.

PROS -The staff is friendly and always up for a chat. - [name removed], the activities director is lovely and keeps the residents active and engaged in fun activities. - the facility provides real time and up to date information about vaccines, and other medically important information that pertaining to the community CONS - the apartments/rooms are very small. Insanely so. -I wish they had apartments that were designated for couples with differing abilities/mobility issues - the food is pretty terrible, but it is nutritious, which is a plus. The food is also very bland and sometimes not visually appetizing. - the main errand driver leaves at 3p which doesn't allow residents to schedule any trips or medical appointments after 3pm -it is very expensive to live there and I don't think you really get the most for how much you pay

We toured with Keystone Villa at Douglasville and I got the feeling of a business corporation rather that it being personal. The staff were all extremely friendly and they were great with their follow-up afterwards. I do also know that they take combative residents which is good to know.

When loved ones are diabetic they need to have a diabetic menu to where it has those restriction's - so they could work to really improve the meal service and options

I think they are about in the same league as other communities. I think they handled the COVID that sprung up a couple months ago well. It is my impression that they have a lot of new people staff members coming into the community to help care for the residents. There have had several key director positions that have turned over, and there is no communication from the community about these changes. The family has to ask the front desk, instead of hearing it from the community directly. I am hopeful that the new key positions will last to give some continuity to the community.

We initially really liked The Crossings, but when we went to sign papers they told us that children were not allowed to come visit. I wanted my daughter to be able to see her grandpa, so that was an immediate turn off for us.