Heritage Senior Living, LLC.

This is a great place for seniors. Lots to do. They try to keep us happy.

Many activities to keep us from getting bored. Food is good and plentiful. Have made many friends here.

They've done a terrific job!

Friendly/comfortable

Very clean, caring, and accomodating!

A major plus is everything is going really well ensuring that we here at Keystone do not get the virus. And when we were not under such restrictions our building has so much to offer.

Overall, the entire facility is run very well and they have a clear understanding how to handle the physical and emotional needs of the residents. The staff at the front desk is the highlight of the entire facility. They are extremely friendly, answers all of your questions, helpful no matter what the situation, and great with the residents. My only concern is the nursing staff seems scattered and I have to follow-up and ask questions to find out what's going on. There needs to be a higher level of proactive communication for me to feel confident in their service delivery.

The community was usually very clean and there was no odor ever. Most of the staff was fantastic. The majority of the care giving staff were very compassionate and clearly cared a lot about the residents. The had regular activities available as well. The community is expensive, but it seemed mostly worth it. Having to put my mother into a senior living community was very difficult, but we definitely feel it was the right decision and she thrived here. WE felt confident she was getting good care here.

Although my spouse has only been in the memory unit at Powder Mill for a couple of weeks, we have found the staff to be warm and welcoming. They have been very helpful as we adjust to this new way of life.

This is the only assisted living community I am familiar with, but based on observations of others, i would judge it to be comparable with others in this area and price range. There is not always enough assistance in assisted living, especially on the weekends. On the other hand, I know it is hard to hire and keep good employees. It is a lot of money for folks like my parents -- not sure it is always worth it. But we do love [names removed]!

I am very happy here and I would recommend this community to anyone.

I recently toured the Keystone Villa in Fleetwood with my parents. We were impressed with the facilities, amenities, and the friendliness of the staff. In particular, Abby Riffle has been very helpful in answering any questions we have had. The rooms and common spaces were well taken care of and clean. My parents particularly liked the outdoor sitting area and gardens. I believe the accommodations, services and activities will be a good fit for my parents.

My mother has been there over the past three years and they have had the services needed as her health has changed. The staff is friendly and helpful. They are constantly having activities for both the residents and also involve family members. [name removed] has been an angel for us.

Very nice but expensive to get into.

The Villas is a beautiful place. The staff was very caring. Unfortunately my father didn't last 2months there before he passed away. No problem with the Home, he just wasn't used to not being at his home. My only issue was the excessive pharmacy bill. His out of pocket pharmacy expense for the 6 1/2 months before he moved in was around $50. He was charged over $500 for his stay of less than 2 months by Phoebe Pharmacy. His insurance picked up some of the charges, too. I would recommend the Villas. I wish my dad could have enjoyed all they had to offer, food was excellent, programs appropriate and entertaining and as I said, the nursing staff was wonderful.

At first there was some concern about the way meds were handled but things seem to be working fine now. The center seems to be short handed. [Name removed] has to get up at 5am for the nurse to help put on his socks.

The Crossings at Bon Air was very clean and modern looking. The staff seemed friendly and the residents seemed engaged in the observed activities. I spoke with one of the residents who had done and article in a local new paper, and she was raving about the facility and staff. [Name removed] was helpful, and asked to find out answers to question she couldn't answer. They even had a small café where people could gather and have a few drinks (if doctor approved). I can only give a 4 star rating based on a visit, not residence

Friendly staff and a very clean environment

Pleasant, bright. We know several residents here from dad's church. I liked the independent and assisted levels being available and even blended in one hall so Dad wouldn't need to be moved twice. Seemed lively and flexible meal plan was appreciated. Also the 30 day respite care option was s great idea.

Have a wide range of activities to keep community members active. Sincere desire to keep members active & healthy. My mother has nursing care and they are very vigilent about her needs. Pleasant atmosphere. Would be a 5 star but food could improve a little. Thank you!