Heritage Senior Living, LLC.

I enjoyed the tour, the staff were all very kind and courteous. It was a beautiful community and had a comfortable feel to it. They offered many activities including a great exercise program with Fox rehabilitation. I was impressed and would have chosen this place for my dad if the wait list wasn't over six months long.

the Birches at Arbour Square is exactly what I was looking for for my father. I couldn't be happier!

I have been living at toh for three weeks now after selling my home in maine of 30 years. toh is incredibly comfortable. everyone is really friendly an there are alot of activities I highly reccomend.

It is almost 4 years since I moved into Traditons of Hanover. It ia the best decision I made for myself. I checked out several other places before I came here. When I was trying to find a new home close to my family, they all came with me. My grandsons are EMTs with East Allen Township Ambulance Corps. They have been in many of the areas Independent and Assisted Living residences. They gave each one the third degree about saftey features and procedures. Traditions passed with flying colors. When I walked into Traditions for the first time with my daughter, I said, "This feels like home." The food from the dining room smelled and tasted delicious. The residents were all talking, laughing and enjoying each other's company. My daughter went over to several tables and asked the residents if this was a place that she would be comfortable with her mother living here. Everyone of them said yes. They were right. Traditions has so many activities and programs you can be out of your apartent the entire day if you choose. If you want excercise, they have 5 different kinds: Zumba Gold, Balance,Strength and Mobility, Chair Arobics and Chair Yoga. I could write an entire page talking about the activities, but I won't. I'll just say they have, art classes, jewelery making classes with beads, a writing group, card games, trips to shopping centers, Happy Hours with great entertainment and so much more. Come join our community, all are welcome.

It is easy to rate Traditions with 5 stars because the environment has been nothing but uplifting. It was difficult to get our 90 year old mother to agree to a move but the kindness, care and concern that the staff showed guided us and eased her into the transition. When asking our Mom now if she likes her new home, her response is "What is there not to like!". When visiting Traditions, what immediately stands out are the residents you meet on the porch, in the halls and on the elevators who are all pleasant, helpful and friendly. I view it as a culture that starts with the director and all of her staff who are amazingly kind and friendly. It is a model organization where great customer service given by people who sincerely care creates a positive environment for all. In terms of the apartments, food, activities, and amenities--they are all great and that is what keeps everyone smiling!

When my mom was in search of an Independent Community in the Lehigh Valley, we visited Traditions of Hanover, among other places. What set ToH aside from the others was the warm and oh-so-welcoming feeling we both had, right from the start. We were made to feel right at home - not just by the staff, but by the residents. The sales person that met with us barely had to say a word to us... the residents themselves kept coming up to us telling us about their experiences since moving to ToH. Now... over 3 years later... my mom still says that moving here was the best decision she's ever made. She is never bored, never lonely, never hungry (the food is AMAZING!), and never feels even for a second upset about living here. The staff is incredible (from the young gals who help out at meal time and cleaning to the top management) – they all truly care about the residents. I’ve not met a single staffer that thinks of their duties there as a “job”. She loves living there, but from my perspective, I’m so very grateful for Traditions of Hanover and the positive experience they’ve provided for my mom after having to leave her home of over 50 years.

I have only been here at Chancellors for one week and have found everything to be very comfortable and convenient. The staff has been very helpful, friendly and accommodating. The meals are outstanding, very professionally prepared and served by a friendly wait staff in a beautiful and spacous dinning room.

The Birches in Newtown is a wonderful facility with great caregivers. My aunt elderly aunt (97) resided there a short time, but during that time she was well-cared for and I was kept informed always as to how she was doing. She seemed very happy there and even with her poor memory (dementia), she was included in activities and made to feel important and treated with dignity. I live a distance from Newtown, PA, but felt comfortable leaving here there, knowing she was being well taken care of.

When Mom was beginning to have loneliness issues at her residence in Florida, I moved her to Chancellors Village (CV) to be closer to me. The warmth and friendliness of the staff and her new neighbors was better than we could have imagined--much nicer staff and neighbors than her place in Clearwater (and they were very nice too). The atmosphere is relaxed and the staff is attentive to her and my needs in terms of a safe, comfortable place and asking what else needs to be done and so forth. She is doing extremely well at 94. We just hope management does a better job next time selecting the vehicle to transport the residents--tough for a 94 year old to climb into that old bus--but Mom does it and often (really, really nice men who drive the buses and who really help her get on and off)!!! She takes advantage of the many trips and shows that CV offers in the area plus shopping. She loves getting out and CV gives her that option. Plus, we like having dinner there with her. Really nice dining area and everyone is just so polite and friendly. The staff all knows Mom by name. She likes that!!! Glad she is at CV. What a comfort!

After visiting and dining at other local establishments, I selected Chancellors Village for mother, later recommended to and now also enjoyed by our prior neighbor. Chancellor's Village is hands down the best independent care facility in the Fredericksburg area. Mom, age 96, continued her passions for music by joining the choir, her passion for gardening with prepared resident plots, and enjoyment of family by winning the Halloween contest with children from the surrounding area. That is just one of continuing programs that visited. Outings included trips to the wonderful Marine Museum, theater/concerts and the more casual - Yoder's Market complete with small animals. The maintenance staff showered immediate and continued support to make her feel welcome to the nth detail. A hand selected ambassador helped mom learn the ropes. Rooms provide the most bang for the dollar. Computer classes are not mentioned in the site video which tells more. Outside the dining room doors actual serving selections wet the residents' appetite while resident provided music is enjoyed in the waiting area. The chef catered to my visiting brother's sever health needs upon his visit. Not enough praise can be bestowed for his compassion. Space, food, staff, opportunities, setting, transportation, cost and resident caliber are unsurpassed. I'd give a 4.5 star recommendation if allowed. There will be no remorse if you stop for a visit. Bet you stay.

Molly sent me places I never heard of, Traditions of Hanover was an AWESOME find! Thank you can not say it all!

They could use a little more activities and they could expand the activities. After meeting them I was impressed with community. Comparing it to another community I had viewed there was a huge difference in the quality of the help, the services. Traditions really truly care about its residents. Dad is very happy with the food, there is a variety and the quality of the food is great. Located in a very quiet neighborhood, with a medical facility right across the street. There is a grocery market within walking distance with a pharmacy that delivers.

The initial process of touring/getting in was perfection. From the Marketing Director to the Homestead team, every need appeared to be met. Move in went very well. There have been some hiccups once the honeymoon ended, which is why my rating is a 4 and not a 5. Those who excel truly excel- Homestead (especially [name removed]) and Careen. Those who are lackluster and whose info would have been helpful at the onset, not as much. Ultimately we are thankful my dad is safe while we continue to navigate my mother’s medical emergencies. We do hope for her to settle there with him when all balances out.

The therapy is very good. I came in with a broken hip and [name removed] was very helpful in getting me walking again. I'm now walking without a walker and I'm back to driving.

[name removed] has been very good and is very clean. Rooms are a little bit smaller than some of the other places I like the holiness of Traditions and I like the fact that it was very close to our home. My in-laws seemed happy though. I like that the place is not too big and feels like home.

Traditions of Lansdale has always been kept clean, comfortable common areas, updated appearance and brightly lit hallways. Food selections are very good and food is good too. They can be short staffed at times, but I understand this is a common problem in many places. I do feel my mom is being taken care of well. The staff that I have met have always been polite and friendly. There is a good variety of activities. Most popular is the live entertainment that seems to be offered every Friday. I feel my mom is in a safe place and I know she is being taken care of.

Senior Commons Memory Care is a clean, well-maintained facility where housekeeping and laundry staff are consistently visible and working hard. Staff are present, attentive, and aware of residents’ needs. The activities program in the memory care unit is excellent and goes above and beyond, keeping residents active and engaged. However, there are areas needing improvement around personal grooming and hygiene. Hair care, nail trimming, and routine shaving—especially for male residents—have been inconsistent. Residents cannot keep grooming items, and soap is not allowed in their bathrooms, which places added responsibility on families who cannot visit frequently. Clearer communication and more consistent staff support for daily personal care would greatly improve residents’ comfort, dignity, and quality of life.

I love the daily activities that are available. Not just fun things like the daily happy hour and games but lectures and learning opportunities to keep the residents' minds working.

There are some excellent people working there who are taking good care of my Mom and her advanced needs. We like her room and the facility. I believe there is a management change underway, which is worth keeping an eye on.

I have been here over a year. I have made lots of friends. Everyone is pleasant and wonderful. I enjoy exercise daily games, special events. The live entertainment is enjoyable for personal care and memory care.