Heritage Senior Living, LLC.

It's a warm and friendly place with a great vibe. Very fun atmosphere and lots of social engagement opportunities. It was the only one my mother-in-law was okay with!

I have been very happy with this facility. When we were looking for a place, they were still in renovating the facility. At first I thought that this was not going to work as my husband is a dementia patient. But I was pleasantly surprised at how organized they were. I thought that it would have been complete confusion for the patients . But it was not. The staff was wonderful with the patients. That really impressed me.

Our family had an in person tour with The Crossroads and overall it was a nice tour experience but for our loved one it felt to large and ore like a medical facility.

I would definitely recommend to others. I feel that my parents are safe and well cared for. We picked this community because of the location. The location is great, facility is nice, and all staff are kind.

My mom is thriving at Keystone Villa. The staff is always available and helpful. We are very satisfied with the care provided.

Just an additional note that they had so many activities that really kept the residents entertained, including short field trips. The activities were outstanding!

Great! Happy with my father's care. Staff is friendly, came to meet the team mixer, had a very nice experience. Talked with residents and staff, it was nice to see the residents having a great time with their families and the staff.

My family and loved one had a good experience with Chestnut Knoll. They have quality staff and their experience and care is outstanding in our opinion. We would recommend you tour the community, and see for yourself. This is a community we would recommend to others for their loved ones to live. I toured the others (8) before I arrived at Chestnut Knoll No contest They care and follow up and go the "extra" steps

Overall The Birches at Newtown mostly works well. When it comes to the activities they have different things like movies, exercise programs, bingo, karaoke, etc.

The staff at Traditions of Hershey takes the time to get to know each of the residents, their likes and dislikes, and they check in with them on a daily basis. Everyone has been warm, friendly, and outgoing. The food is the only thing my mother in law feels could be improved. I would definitely recommend Traditions of Hershey to other families looking.

Pros: Their staff seemed very nice, and long tenured which is a good sign. Location was clean and the rooms were big and open. Cons: It didn't feel as bright - more dark- in the memory care wing. They didn't not have any rooms readily available - they had a waitlist which we opted to get on. Their location seemed to have one big hallway down the side with all the rooms and then off to the other side were the common areas in the middle. (We loved [removed] set up. The rooms went around like a square on the outside and they had a huge common area in the middle with the kitchen for eating, tables for games or sitting then a couch area with a TV. It was very bright inside as well). This was our #2 place.

Our family had an in person tour with The Crossroads at Bon Air and it was really nice but a little of out budget and plus it had 2 separate family members that left for some reason.

My parents have been at this facility since November 2022. Although we have been very pleased with their care, our satisfaction has increased greatly since my Mother's death in March. Their care and concern for my Father and my family has been above our expectations!

My experience with the staff has found them to be prompt, diligent and courteous. Except when they are short staffed who do not show up then slow to answer call button. Not all meals are to my taste. They do well 85 to 90 percent of the time.

3 meals a day is wonderful but only certain times for each. Not great for late risers. Getting emergency lab work isn't an option. Doctor visits are sporadic and doesn't seem to be consistent care. In fact there are no doctors that visit just nurses. Communication between care team and resident (or family) severely lacking.

I feel that they are open to conversation about what is best and if you tell them your concerns and what you need they try to address it. I am much happier with my parents here than the previous place! They are more professional, it's cleaner and the attitudes of workers is much better. Heritage Green is a facility that I would recommend.

Our family had an in person tour and based on the overall tour experience and the staff we had encounter we thought it was really nice and the community itself was very nice.

I find that overall everything is about as congenial and friendly as it can be. It seems to adjust to most everyone's lifestyle. There will always be room for improvement.

I hope i give an honest accurate assessment of Chestnut Knoll. These are the things, i believe, that are Chestnut's strong positives : 1) the aides who give assistance to Mom (Mom has never complained about anyone!) 2) the quiet atmosphere in the rooms & hallways (2nd floor/the 300's) 3) quick responses after activating the help button (Mom wears) 4) Mom enjoys most of the foods provided 5) excellent & friendly assistance provided on the transport bus :) 6) Mom tells us she enjoys the quiet atmosphere in her room, the foods, the people ( both employees & other residents ), the activities, friendships w/ residents, aides, etc., 7) enjoyable outdoor area behind the dining room 8) Mom loves that her room's window looks out into the outdoor (porch) area. And she enjoys watching the trees's branches move on breezy days :) 9) Mom really likes the hairdresser's care 10) Excellent help provided by the nursing team:)

The staff are kind and knowledgeable and make it pleasant to be here. It would be nice if there was an updated phone system to make it easier to get a hold of staff. Also, the brick walkway can be difficult to walk on with a walker in the garden area.