Heritage Senior Living, LLC.

I feel the staff is attentive and friendly to the residents, the quality of the food and variety offered is excellent -is a good value if you're coming to visit and have dinner breakfast lunch with your parent it's a good deal. Facilities are modern clean fresh look. Does not give hospital or old people home feel or vibe - lots of energy with activities and people seem happy.

I am very pleased overall. I appreciate the home like atmosphere of Traditions. I have formed many new friendships. I lived in Florida for 62 years and didn't know what to expect moving up here to be closer to my niece. Traditions has given me a new home.

The staff are very friendly and caring. My mom has no complaints about the food. The facility has quite a few benefits that I wasn't expecting, such as an in-house doctor/PA, and the facility is very accommodating with different levels of service for individual needs. Overall, it's a nice place!

I know my standards are high because of working in healthcare. But they are so much better than [community removed].

The staff are very friendly and the environment feels like home. The building is all on one floor so no stairs or elevators for residents or families to deal with. Communication between the staff between shifts could/ should be improved. Activity directors are amazing. Having hair care in house is nice.

It is an enjoyable experience here being able to interact with the other residents and the staff. The meals are very tasty and enjoyable. I would much rather live here around people like me than at my home by myself or with a caregiver. Here you see a variety of people.

Overall I would give The Birches 4.. In the beginning the food wasn't good but now it is. The staff are great.

Better explanation of bedside meds controlled by resident. Staff is patient though. I would recommend.

My problem with the staff is the fact that it changes all the time. Food is often not that hot.

Good: attractive physical plant; great location; some very good staff members. Improvements to lift rating: better direction of staff ; better training of employees ; less reliance on agency personnel in care giving roles.

They have nice people/employees my dad reports good food. Communication to families could be improved a bit. Yes I would recommend this facility to others. Ultimately, of all the options my dad and I toured, it was the place my dad liked the most. The place he felt most comfortable and the most like home. And for my dad, the MOST important aspect-it had the best food!

The facility and staff are wonderful. It smells clean, the people are wonderful, energy is good. Unfortunately the staff has high turnover and so very short staffed bc of the type of work (God's work). Any progress made with lunch or activities is usually set back due to staff shortages. The team that is there is wonderful. So trying to balance the staffing difficulties with the goodness of the facility itself which. Is top notch

Very friendly and helpful staff. I haven't heard someone yet complain about their job.

Very happy with facility and administrative staff. Have had some dissatisfaction with call bell response time, but it seems to be improving. Everyone tries to accommodate.

Overall have good experience that could be resolved, staff willing to listen and answer grievances. Comfortable with other residents.

Problem they seem to have is patient clothing goes missing. My sister-in-law started with 10 pair of jeans and is now down to 2 pairs. Everything we have experienced has been very good except for the clothes issue. All staff is friendly and seem kind. Emails should be provided for those who work on the floor. We have had a hard time getting in contact with questions due to staff meetings and such. Where if we could email a question they could get back when they have a free moment.

The staff is nice, easy to work with. Facility is good, kept clean. The little interaction we had, looks like staff really care about the residents.

Arrived here on [date removed], a recent widow hoping for a fresh start. I found myself in a 4th floorsunny 1 bedroom apartment in a place where maintenance hangs your pictures, once a week maid service is included, and I was surrounded by fellow residents with whom I shared many similar life experiences. Tried everything at first, then chose the activities I really enjoyed, because it was important to have both social and quiet "me" times. (apartments very quiet!) Before long, I had new friends - this was our home and we worked together to keep it comfortable and welcoming to all. After the first weeks, I felt safe here and gave up my daytime locked door. I liked that the staff welcomed our input on food and activities, including a monthly town hall meeting. I thought I would miss my car, but soon was joining the weekly bus trip for local shopping; . I chose carefully and I'm glad I chose Keystone. Only real negative are those mandated fire drills!

Staff is very good but just hard to find or reach at times. Facility is clean. Her biweekly room cleaning could be more thorough. It is cafeteria style food which we knew going in. But the selection and sandwiches could use some help.

I enjoy all the attention I receive and I think the building is marvelous! The Christmas decorations are beautiful.