Heritage Senior Living, LLC.

I am pretty much satisfied with just about everything, with the exception of some of the care which could be expanded for certain conditions. I think that Chestnut Knoll could do a little better job with that.

I recently have put my mom in Spring Meadow and our experience has been tremendous! This is my third facility for her and this one rates the best by far!

When my brother and I first came to Chestnut Knoll Memory Care to speak with the staff there about our parents, we were planning ahead for the time when we knew, inevitably, they would not be safe in their own home without 24/7 supervision. Both suffered from differing stages of progressing dementia. We tried various levels of in-home care, up to and including round-the-clock. The care-givers all did their best and were very compassionate, but due to my parents’ worsening conditions, they did not understand why all these “strangers” needed to be there in their home when, in their opinions, they didn’t need any help whatsoever. Watching them both trying to just get up and down stairs safely, and (somewhat stubbornly) dealing with the confusion of daily living, paying bills, etc., my brother and I both knew it would be just a matter of time. Since both of our locations and working schedules at the time precluded either of us from “moving in”, it became clearer to us what we needed to do, while still trying to honor our parents’ desires to remain in their home “for as long as possible”. Fast forward – following a number of falls suffered by both inside and outside of their home, including a hospitalization for hip surgery for our mother, we knew (even if they did not understand) that we had arrived at a decision point. We prayed we had not waited too long. Thank goodness for Stacy and Jennelle and all the staff at Chestnut Knoll, who through their professional expertise, background, and compassion knew exactly how to help us in our time of urgent need. From day one, my parents were made to feel like they were entering a new family, including a 66th wedding anniversary celebration at Chestnut Knoll less than a month after they had arrived. They are both gone now, and we are extremely grateful to Chestnut Knoll Memory Care and Fox Rehab Services for helping them, and our family, through their final months by providing the best possible quality of life.

They are very active. I only live about one mile away from there so we can go visit a couple times a week. They are having outdoor concerts that we attend as a community. My mother is just constantly doing stuff. She is active and not just sitting around. Everybody is very friendly and sweet.

My mother is staying at Chancellor's Village and we are very happy with them. They were very good at helping my mother get settled. They redid the carpet and painting in her room. Everybody has been really wonderful to work with there.

Nicole [last name removed] and Krista [last name removed] were very nice, professional, and honest. They provided us with all the information we needed and answered all of questions before, during and after the tour they provide. A+

Very well kept, staff was excellent. We have decided to make this place our fathers home.

Dad went to CK's Memory Care unit 4 years ago and stayed there until he passed away earlier this year. Was it hard to see him move in there? Yes! But after a short time of adapting to it, I wondered why he couldn't have moved there sooner. The interaction with so many peers was good for him, and the great surprise for me was how he cared about the staff who was caring for him. Biggest hesitation from my perspective? CK is for profit. Now what do I think? They earn it! I thank God for people who can make a living while taking care of fellow human beings the way CK staff did for Dad!

We have been blessed to have my mother reside at Traditions of Hanover. This is the best possible location for my mother at age 90+. She has made new friends and has so many opportunities for activities and travel to local stores and events. Although I live within 40 minutes of her, after a long work week, I don't always have the energy to stop by and see her. But with her living at Traditions, I know that she has everything that she needs. She 'checks in' daily with the staff, who are more like family. They know each resident by name, which also made this a big part of our decision. If you have a loved one who is self-sufficient, but needs to move from their own residence, this is definitely a great place. Our mother was included in the decision to move, which was not easy for a very independent woman who lived on her own for almost 20 years. Our family is now at ease knowing that Mom is safe, and has friends close by. They also provide many in-house musical and social events which are included in her monthly rent. What could be better! Thank you Traditions and JM for not giving up on finding the best location for Mom. It has proved to be a life blessing for our whole family!

Both of my parents lived at Chestnut Knoll. I would recommend this Assisted Living to any family who wants their loved one to receive person centered care. The staff is very friendly and involved with all of the residents. They are respectful, patient and show genuine concern for their residents. My parents enjoyed the meals and choices were always available. They were able to keep their cat in their room which was great comfort and company. There was an extra security deposit for the cat, but this deposit was returned when my father recently passed on. Although my parents chose not to be involved in a lot of the activities, the center provides a nice variety of bus trips, special programs and community events. They both received care from Caring Hospice at the end of their life and were able to stay at Chestnut Knoll until the end. Staff support and kindness was very much appreciated, You do not get this type of care in a nursing home. We did go through some difficult times until my parents got adjusted, my Mother had dementia so we had to place her somewhere and they needed to be together. They were able to be together till the end and even celebrated their 70th wedding anniversary while there.

Loved this assisted living memory care. she was always clean even had her nails painted. The staff very kind and patience. Always informed of my moms condition and changes. Had to move her due to diminishing funds. I have nothing but wonderful things to say for them. Thanks words aren't enough!

The staff is extraordinary in welcoming our questions, easing our fears, involving us in the daily experiences of my mom, and staying in touch about moods, medications, and meals. Mom has found here the community that clearly lifts her mood, cheers her heart, and keeps her safe: she looks happier than she has in years. My dad's heart is calmer because he knows his wife is well cared for, and his life has improved now that he can love my mom without breaking his own health. Day Break is now an important and appreciated part of our extended family.

My Mother is 91 and happy with her new apartment. She loves having a hair stylist in the next building and all the activities and new friends.

Chancellor's Village Details: From the beginning of visit with my parents Chancellor beautiful and clean\. Roxanne (marketing)kind, compassionate and knowledgeabel. We must have asked 500 questions. Lunch, delicious, many choices Apartment clean and well laid out Walking thru the facility, i saw staff members stop, smile, and talk to residents. Sometimes only briefly but they were never ignored.

We moved my Mother to Heritage Green after we noticed she was largely just remaining in her room, not eating well, and overall feeling poorly while residing at a larger community. We hoped the smaller facility would help her feel more comfortable and our goals were successfully met. With more individualized attention, she is motivated to get involved with activities, has regained her appetite, and overall is feeling better than she has in years. We have been very pleased with Mom’s progress and know it is largely due to the kindness, care, and many smiles that remain a constant at Heritage Green.

Our dad, pop-pop, and pop-pop-pop was a resident at Chestnut Knoll for almost 5 years. It was his choice but the family agreed. What we first saw was a clean, odor-free facility. Over the years, what we felt was a sense of family. The staff treated Dad and others as if they were their family. The staff from the administrators, nursing staff, and therapists had an open door for us as we asked many questions which they answered or found out the answers. Dad loved to exercise and when Medicare made him stop he eventually declined. They started a new program with Fox physical therapy and Dad loved it! Chestnut Knoll welcomes the family from the children, grandchildren, great-grandchildren, and grand-dogs, too! As Dad neared death, we saw the love the staff had for him. We saw it in their eyes, tears, words, and actions. They treated us with respect and love helping us in anyway they could. We recommend Chestnut Knoll to anyone. It was a great decision for our family. We did not need to have Dad move to memory care but if he would have needed it, it would have been an easy transition.

Everything is going well, she likes it. Everyone is really friendly. There really isn't anything to complain about. The meals are good, and there are plenty of activities. She is independent and doesn't really need a lot of help, but I feel better know that she is safe, and that if she needs anything someone is there. They are a very caring facility.

Chestnut Knoll is a very nice place. It is like being in your own home. If you have any questions they are there for you. My dad has adjusted well. He is getting theraphy. They call and give me updates on his progress. They check up on my dad regulary through out the day. They check on him during the night.

My mother has only been a resident of the Daybreak/Memory Care at The Birches for a week. Mary Lambert, the Coordinator, and her staff provide a warm, welcoming atmosphere and are assessing in order to address my mother's specific needs. We are confident that my mother will receive, and benefit from, the specialized care enabling her to enjoy the lovely spaces and experience a comfortable quality of life.

We're very pleased with how things are going at Senior Commons at Powder Mill! Right from the start they were helpful and caring! The marketing director is very very good, and the tour was informative and helpful. She had the answers to every question I had, and let me know things I wouldn't have thought to ask. They were super accommodating in terms of helping her get settled in after she moved as well! The staff are very observant about the needs and moods of the residents, and the LPNs and the visiting doctor make sure all of the care is top notch. They even do a great job with the food! They've got good portions, a lot of selection, and my loved one really seems to enjoy it!