Heritage Senior Living, LLC.

Overall it is a nice building and they really are working to help the residents. 90% of the staff was nice and the other 10% didn't care. I feel the night staff treated my loved one poorly. The staff was moved around a lot of the time.

They have nurses and doctors on staff. I would recommend to go visit this community and have your loved ones attend this community. The memory care activities included: crafts to a recycle center and the family could attend any event with them. The residents even got to go see snow geese, and the staff would go on ice cream runs with the residents. The food was good according to my loved ones. In fact my loved one was able to gain weight since joining the community. This community only had 22 people on the memory care unit. The family choose this community for this great attribute. The family will have a fob provided by the community to allow for visits at anytime, this was prior to COVID.

Beautiful interior, wonderful caring staff, roomy apartments. Everyone from management on down goes above and beyond. I highly recommend this community for your loved ones. I can't say enough how much my parents enjoy living here.

My mom lives in this community. She seems very happy. The staff, especially [name removed], have gone above and beyond to assist us with any issues that due to COVID-19, we could not handle. All of these issues were handled with kindness and a smile. We cannot say enough good things.

My father was an Assisted Living resident at Chancellor's Village beginning in September 2019. We had the opportunity to tour the property earlier in the year and found the environment to be really lovely and welcoming and both the employees and residents to be friendly and knowledgeable. It felt much like home, warm and comfortable not sterile and cold. When you enter you are greeted by a concierge who can help you with just about anything! Although we were most interested in Assisted Living we had the opportunity to tour the independent apartments also. They are beautiful, clean and bright. The assisted living apartments are set up perfectly with safety, security and comfort in mind; still nice and bright. Dad's apartment had a balcony and he liked siting outside enjoying the breeze and the birds. The configuration of the bathroom and shower seemed safer in comparison to other facilities I visited. There was even a nice ceiling heater so he didn't get cold after showering. There are several amenities including a beautiful chapel, fitness facility, beauty shop, library, and community rooms with movies. There are many rooms and little nooks where you can sit and visit or read. The dining was the big hit with Dad. Chancellor's Village is known for having the best food and that is a fact! I also like that they have a hostess seat you and your friends when you come to dine. Assisted Living residents are also welcome to eat in a separate, smaller dining room if they choose. There was never any sales pressure. Once Dad made his decision to move in this amazing group of people made it seamless. I feel the costs were appropriate for the kind of care Dad received. The nursing staff, administration, dining staff, housekeeping, concierges, transportation, security, activity planners and maintenance all took exceptional care of my father. He was treated as if he was the most important resident. I know all the residents are treated that way! They just make you, as the resident, and the resident's family feel special. During the Pandemic this group of professionals are working even harder to make sure everyone's needs are met. They provided extra special care when resident's families could not visit. It is the dedicated employees that make Chancellor's Village the amazing place it is. I think Navion's Chancellor's Village is the Gold Standard by which all other Assisted Living facilities should be measured. I am so grateful to have found this amazing community!

After an extensive and thorough search for a place to take care of Mom, we found Traditions Of Cross Keys. From the first visit and interview we knew this was the place for her...and we were right! My mother is now being helped by a thoughtful and loving staff; they take care of her and keep us updated on her status. COVID19 has made things difficult for all of us, but we are glad we have this wonderful group watch over her. Traditions of Cross Keys team, we thank you!

My mother has been an AL resident for a year and a half and our family has been so pleased with her care. The staff has always been true to the mission of treating residents like family. I believe that the success of a community like Traditions begins with its leadership and from [names removed] and the rest of the staff. We constantly feel confident that my mother is safe, happy, and well cared for.

My mom moved into Traditions almost 2 years ago and absolutely loves it there after being very difficult for the first few months. The staff is very caring, loving and supportive. The staff is always thinking outside the box on ways to engage the community, most especially during the past few difficult months where residents have had to quarantine in their rooms. My mom will tell everyone that she was very mad at me for putting her there, but is so glad that I did as she loves everyone there and is very happy.

Even before my sister was able to move in she benefitted from a skilled, compassionate staff. COVID-19 issues were managed professionally and comfortably. The staff continues to be friendly while responding to residents' needs promptly and professionally.

My loved one was on the memory care floor. The activities kept the residents active and they were repetitious for the residents. I didn't compare the everyday activities to the other communities I visited. My loved one was happy at this community. She felt very comfortable.

The layout of Senior Commons was very accessible for all the residents, it had nice grounds with nice gardens. Everything was kept very clean. This community had bingo, music, church services and would even take little trips. Our loved ones room was very comfortable for him. They did serve a lot of chicken for their meals, but the meals were always well balanced, even if you were sick they would bring up your meal to your room. The staff members at this community were always very helpful, very nice, and very professional. They were always engaged with the residents.

My Dad moved to Cardinal Village at the beginning of the year. The staff has been incredible from the beginning. So welcoming, warm, and responsive all the time. They go out of their way to help him whenever they can. The apartments are large and spacious, and the best part is that they have screened in patios so that I can visit from outside whenever I want. That has been a blessing for our family and dad during the last several months especially. I can’t thank the staff enough for always keeping us up to date and making my Dad’s life so much better!

My uncle was a resident in Assisted Living at Cardinal Village for over two years. While it was difficult for him to make the transition, it was the professionalism and caring attitude of the management and staff at Cardinal Village that made this transition go smoothly. All healthcare providers involved in his care were total professionals and took a special interest in making sure he was comfortable, especially the nursing staff. Since they are on-site, 24 hours, it gave us peace of mind that he would always receive the care he needed, 24/7.

Our family loves Cardinal Village!!! My mom has been a resident there for 7 years and calls it her home! She moved into Independent Living which she just loved and then to assisted living. I cannot say enough about the wonderful care that my mother receives at Cardinal Village. The nurses are some of the most compassionate & caring people that I have ever met. All the staff is amazing. They are always so helpful, respectful, kind & understanding to her. They really go out of their way. They always keep me informed of things going on with mom. We made a great choice in coming to Cardinal Village!

This is a wonderful place to live at and is very safe.

A very good working relationship with the staff and the community. A very very good activity program and its director.

At the moment we are currently having a few issues with this community, our loved ones just recently passed away and we are having trouble getting refunding on things we had already paid for. However, we really liked how friendly the staff was, and their willingness to explain things and to show us around when we first visited. From our understanding the food was okay, and the rooms at this community are very nice and very well kept.

I'm so happy with our families decision to move my mom to Heritage Hill. They take such good care of my mom, she's happy, has a nice group of friends and always busy. It feels good knowing my mom is safe and well taken care of.

After having a stroke, my mom lived at Heritage Hill for about 3 years. During that time, the folks at Heritage Hill became like family to us. My mom was very well taken-care of and was treated with kindness and respect, always. We trusted them with her care. In fact, we now have another family member living there!

My mother has lived in this community since January 2020. My husband and I are totally satisfied with the decision to move my 93-year-old mother from a private apartment. We feel that all her needs are being fulfilled. All staff is extremely attentive, kind, and knowledgable, etc. Thank you Chesnut Knoll.