Heritage Senior Living, LLC.

The hardest thing I ever had to do was drop my Dad off at a new facility during COVID-19. Even though, prior to the pandemic, I had been to the facility and met with truly compassionate staff and knew Daybreak Memory Care Neighborhood was right where he needed to be, I was very sad that I had to say goodbye at the front door. However, through communication with [name removed] and other staff members I knew Dad was adjusting quite well. I am amazed at the care and communication from the staff at The Birches/Daybreak Memory Care Neighborhood show not only to the residents, but to their loved ones as well. I highly recommend this facility!

My wife [name removed] has the angry type of dementia. She came here in [date removed]. The staff did a good job keeping her safe and having her cooperate which took a lot of patience, she has progressed to later stages of the disease. I have the utmost respect and admiration for the staff also during the COVID-19 pandemic. They have done a terrific job to keep the residents safe. Their care and compassion is at the top of the bar.

I think it’s one of the best places my mom could possibly be. Everybody is very professional and very attentive to the people. I just hope there’s enough money for me when I get that old to be able to go in there.

Nice place to live.

Staff is friendly, knowledgeable, just great!! Building is clean, accessible to places in Reading. Residents are nice.

Where do I begin? I have nothing but good to say about everything here! The staff is great. They go out of their way to help us! The activities Director, [names removed] are wonderful. The marketing department [names removed]. Thanks to the crew from Fox rehab. We have exercise in the halls , all great people! I found a great home away from home. I already gave the kitchen a great review! I feel very fortunate to be living here. My late husband had a wonderful care here.

The Crossings are inclusive in all levels of care. The staff is very friendly. They have more amenities than the other properties I looked at. Their rooms are larger and they have washers and dryers in the units. Food is good.My parents have a balcony that overlooks the woods. The marketing staff was very knowledgeable and helped to guide me in the move in process.

My parents lived at HG for more than a year and we were very happy with the level of care they received there. The staff will treat your loved ones as if they are also family--in a good way! ;) They were consistently treated with TLC there. The therapists were terrific and helped my dad so much with his chronic pain, speech challenges, and range of motion. My mom enjoyed the activities and outings very much. The staff is really terrific across the board. The social events where they invited in the families and community were terrific ways to help keep our older loved ones connected, and I appreciated knowing who else in the community had loved ones there, helping us create a support system for each other as well. I highly recommend HG!

Our Mom has been a resident at Heritage Green Assisted Living for 3 years. The decision to have her live in assisted living was very difficult. We visited several residences in Lynchburg. She preferred a smaller residence with everything on one floor - she had a fear of getting lost. We knew we had found the right fit once we came to Heritage Green. Everyone was friendly and we could see that they truly loved the people for whom they cared. And it has remained that way for the three years she has been there. As a matter of fact it in many ways seems more loving. The staff keeps Mom engaged with lots of activities. The meals are tasty (first hand knowledge) and it is well maintained and clean. And they have been so vigilant through the recent quarantine. I so appreciate them all!

Traditions of Hanover has become my mother's new home. She is almost 89 and every time we talk to her, she is almost giddy with excitement about the amenities, the friendly staff, and the meals. We had the unfortunate experience of moving her in as the Covid19 pandemic was beginning but the staff made a difficult situation into a calm and pleasant experience. The staff took care to ensure the safety of the existing residents by restricting the movers to staying outside. The Traditions staff brought ALL of her furniture and belongings into her new unit. They were more than accommodating and helpful. Every aspect of the move, including a lovely welcome basket, was such a positive and pleasant experience for [name removed]. My mother hasn't even had the pleasure yet of enjoying the usual culture and environment that exists without a quarantine, and she already loves Traditions. The caring culture is truly apparent throughout the building. She is already thrilled by the current limited activities, with social distancing, that Traditions is providing and she is really looking forward to enjoying the expanded schedule of activities that is the norm. Recently, a staff member facilitated a Skype call for [name removed], who was able to enjoy a face to face conversation with her daughter and granddaughter in Switzerland. [Name removed] routinely comments on the helpfulness of the staff and the friendliness of the residents. It's apparent that the residents are happy and well cared for. It has quickly become her home. We feel good about the choice our family made after careful consideration of other local Independent Living alternatives. Thank you Traditions of Hanover!

Although the Covid-19 Pandemic prevented us from making our final decision on a Senior Community to commit to, WE WERE most impressed by Traditions of Hanover overall, [name removed] and his Staff! In our visit we experienced: The Staff, Facility, Residents, Resident Programs, Dining Facilities, Resident Activity Programs, Care Management, resident morale, general atmosphere and morale! If first impressions are the most accurate, our feelings are BEST EXPRESSED in a very famous family movie: "OH AUNTIE EM, there's NO PLACE LIKE HOME [T of H]! P.S.: Please be sure to speak to [name removed] and his staff; tireless caring special people!

*Loving...kind...patient...supportive...caring ...understanding...hands on...and involved! Those are the words that immediately come to mind when I reflect on the care provided by the Traditions of Hanover team...and it is a team effort. Each and every person steps up every day to make TOH a wonderful place to live! *Smiling faces...enthusiastic spirits...and loving hearts ensure our family members are well cared for, even in the midst of Covid 19. There are daily snack...walk through happy hours...and ice cream socials to keep residents engaged while still encouraging social distancing. *On Saturday, [name removed] (Marketing Manager) hooked my m-i-l up on ZOOM so she could connect with family from Florida...Texas... MA..and PA. Some folks she was actually meeting and seeing for the first time. What a wonderful Easter celebration! *Thank You...Thank You...Thank You TOH staff!!! We greatly appreciate your dedication and hard work...your selfless giving of yourselves... and your spirit of excellence! We chose TOH in 2011...moving my m-i-l here from Boston not long after. It was the best decision we made for her. Well done TOH! We love you! The [name removed] Family

My family and I want to say "THANK YOU" for everything the staff has done for my mom and the other residents at TOH during this horrible pandemic. We are so appreciative of all the hard work involved in keeping all the residents safe and occupied. The entire staff has gone above and beyond what anyone could expect. The entire staff is so kind and caring. Each staff member relates to each of the residents on a personal level. The pandemic is scary and it is a comfort to know that my mom and the other residents are in such capable hands. Thank you again and I hope to be able to see all of you soon.

Dear TOH of Bethlehem and CID Family: April 2020 Thank you all, for your consistent uplifting and unified spirit and your loving concern for our family members! Your thoughtful interactions to keep all the residents occupied and safely connected makes navigating these difficult times more bearable for all. From daily snack carts and door to door birthday greetings to the resident run Easter worship service and the individual care provided by Consider it Done Caregivers- You are my eyes, hands and heart to my mom at this time when I can’t be there. I appreciate you all very much!

I love it here! The staff couldn't be any better. There's a lot of activities and things to enjoy. The food is also very good. I am so glad I am here!

My Mom has been living at Traditions for 10 years. Everyone there, both staff & residents, are like family. The staff & residents are on a first name basis & concerns are addressed within 24 hours. The Team/Staff put residents first, & this was especially noticeable during Covid 19. The Team was proactive & the facility was locked down immediately, with the residents receiving both meals in their apartments twice a day, along with afternoon snacks. They did their best to entertain & keep the resident's minds from worry. The location is in a semi-private setting with staff on site 24 hrs. everyday throughout the year. There is lots of space for walking both indoors & out. The activities are too numerous to list, including weekly trips to stores & banks. Also offered onsite: Visiting doctors, hairdressers, clergy, entertainers, physical therapists, & aides offering assistance (at reasonable rates). Dogs & cats are also welcome. The facility is clean & apartments cleaned weekly. The meals are Delicious!! Also found is a library, game room, theater, fireside lounge & bar. It is reassuring that our loved ones are in a secure environment & enjoying life to the fullest cruising at Traditions!!

My father moved to Chestnut Knoll in March of 2018. He had been living in independent living and it became very apparent that he would need to go to assisted living. He had become withdrawn and had lost about ten pounds. He moved in on a Tuesday and by Friday he had already been out on a trip with his new "friends" to a local restaurant. I looked at the pictures of him on the facility's social media page and I saw a smile on his face that I had not seen in about six months. He was happy to be out socializing with people his own age. The facility always made outings easy. When my father used a walker they would help him gently onto the van and when he required a wheelchair they wheeled him right up. There are many activities to choose from but my father enjoyed his privacy. He would pick and choose what he wanted to attend but one of his favorites was men's club that met every Tuesday. Chestnut Knoll brings in outside entertainment, local school groups and local bands regularly. My father would attend and if the concerts were at night for the community I would come and attend with him. His room was clean, bright and cheery. The housekeeping staff was wonderful. His room never looked messy. When my father first came he was able to use his walker to get to meals and activities. As the months went on he required a wheelchair. He suffered a major heart attack in May of 2019. This was one of many he had suffered since the year 2000. His cardiologist recommended he receive hospice services. We talked about this with my dad who was in agreement. He did not want to spend his last days going in and out of hospitals he wanted to stay at his new home Chestnut Knoll. With the help of Caring Hospice and Chestnut Knoll workers together we were able to keep dad at his "home" and he passed away peacefully surrounded by his familiar furniture and pictures of his family. The caregivers were just that-they cared and treated him like a family member. The food was very good. My dad's favorite meal was breakfast. I always spent a lot of time with my dad so I really saw day to day how things ran in the facility. There was always plenty of staff available. My father made many friends among the caregivers and the residents. He was visited weekly by a therapy dog and looked forward to those visits every week. When my father passed he was four months shy of 92 years old. I will miss him every day but he was able to spend his last two years comfortable, well cared for and happy. I never worried about his care. I would recommend Chestnut Knoll to anyone looking to place a loved one who is in need of assisted living.

My father was a resident of Chestnut Knoll from March of 2018 until he passed away on Sunday [date removed]. My father had been at an independent senior living facility an hour away from me. After almost four years he began to struggle and it became apparent that he would need to be at an assisted living facility. We moved him in on a snowy Tuesday in March. By Friday of that same week he was already out on a van trip eating out at a restaurant. The care at Chestnut Knoll was exceptional. The aids have wonderful training. They are caring and compassionate and answer call bells timely. I truly felt like my father was part of a big family there. My father continued to enjoy the many outings in the van especially the trips to restaurants. Fox therapy is available at Chestnut Knoll and they encourage the residents to be as ambulatory as possible but to also be safe. They continuously work with residents offering many exercise programs. Once a week they have "men's club" where all the men in the facility can meet and socialize! My dad loved to attend and it made him feel like part of the community. I was able to keep my father at Chestnut Knoll until the end. His heart just was old and tired. But, every step of the way I felt that he was supported, loved and well taken care of. He passed with dignity in his sunny room surrounded by pictures of his loved ones. I would recommend this facility to anyone who needs assisted living for their loved one.

I am beyond pleased with the quality of care my sister in-law, a resident in Arlington Court, memory care unit is receiving. She is dressed nicely each day, even with a touch of make up, and her room is organized and clean. The staff is very sensitive to her physical and mental capabilities and assist her with warmth and gentleness. They also encourage her participation in activities suitable to her---All of this gives her dignity in her failing years. It is very comforting and satisfying to see this loving care

I received excellent care in the Personal Care section of Traditions of Hershey. The caregivers were compassionate, caring and very conscientious. I highly recommend Traditions. The facility is outstanding and the food is also outstanding. The Executive Director is very much personally involved in all aspects of the operation. He is very accessible and very responsive to any requests.