Heritage Senior Living, LLC.

From the moment we toured, we were met with an amazing, caring, and professional staff who warmly welcomed Mom and has continued to give her her best life. I would, and have recommended The Birches to all I know and will continue to based on my mother's experience and my own.

Very nice facility. Staff friendly and cheerful. The place is beautifully decorated.

I love my apartment here at Traditions. It is extremely comfortable, clean and it has anything that you would like to make yourself feel at home. You are able to have access to a small kitchen if you wish to use it, but the food is too good not to go down and enjoy the company of the people that reside here! The staff is top notch! They are always accommodating and are interested in taking good care of you. Everyone makes sure that you are comfortable and all of your needs are all being met. I came from New Jersey to be with my children who live in the area so I can be closer to them and they can have access to me. It is working out wonderfully for me. I would recommend Traditions very highly!

Keystone is a very caring, friendly place. The size allows for personal attention. My mother has been very happy there, and that's what's most important.

I met a staff person at Keystone Villa to learn about their housing for seniors. I had sold my house in CT, the closing was fast approaching and I was looking for some temporary housing for a few months or so until I could find another home in PA. I learned that there is no buy-in at Keystone , rent is month to month and based on the size of the accommodations you choose. They also include two meals a day plus other services.. It wasn't quite what I was looking for at this time. The staff person was very nice and empathetic and printed out some pages of rental resources in Reading that I might consider.

My mother was in memory care at Chestnut Knoll. From my first phone call and meeting to the days after my mother passed and we left CK, we had nothing but exceptional care. Everyone is truly caring, professional and engaged. [name removed] is by far the best director for memory care. We had prior experiences of care for my mom and none were of the level Chestnut Knoll provided. They consider you and your loved one as family and they become family to you. We couldn’t have asked for a better place or people to care for my mom in her final year.

My parents have been in the memory care unit since before COVID. They've been well taken care of and the staff is always very respectful to the residents. Although my father passed almost [time frame removed] ago, my mom is still going strong. I'm very grateful to have the health care they provide and the safe community for my loved one.

Everyone here is very nice. I don't have any problems. I attend the fitness classes and musical entertainment. 5 out of 5!

My parents have transitioned beautifully thanks to the care and attention the staff provides.

Went to speaker's event and toured. Very nice, clean, friendly people. Will consider for the future.

We could not be happier with the staff and the facilities here. First class and very personal attention and care. We would be happy to recommend The Birches to anyone!

Our family had an in person tour and we really liked the tour experience and the community itself, it seemed like it had really nice stuff within.

The categories 4-7 would probably get higher ratings but our loved one was only there for 26 hours.

Many games, puzzles, etc. Movies almost every day. The staff makes you feel you have a loving family.

I can't be more happy with all the help, they gave me at a very trying time. I wasn't able to care for my husband and [names removed] at Birches went above and beyond to quickly get my husband there.

Any facility is only as good as the people staffing it. Most of the nicer facilities are similar physically. It's the staff that makes The Birches exceptional. My contact is in the memory care section where the staff from the director down are caring and dedicated.

I love it here and don't have to do a darn thing. I love everything here the food, the activities. I never have a dull moment here. The staff here is great. I am very happy to be here.

A year ago my mother experienced a fall, needed physical therapy and some supportive supervision. Chestnut Knoll Assisted Living provided the Fox Physical Therapy Program, one of the few in PA with high caliber of quality. This enabled her to have therapy on site, while the dedicated staff was available to oversee her medications, provide assistance yet encourage her independence/autonomy in with her own room. She has become very engaged in activities she loves that are within walking distance: crafts, church, rosary, cards, bingo, movies, and weekly field trips. She truly enjoys 3 meals a day, every day that she truly raves about. The staff from various roles are very dedicated to her needs. Initially she was very skeptical of leaving her home and felt loss of control. Now a year later, she is very self sufficient, and enjoys helping other residents and the staff too. The entire Chestnut Knoll community has been a positive and amazing influence on her health overall!

Wonderful senior living community, the best in the area! The staff put together wonderful events for the residents and for the community as well. The building feels like you are very warm and welcoming, and the staff are all very friendly. The Executive Director gave me a tour and he was also very knowledgeable and knew all the residents and staff by their first names.

I'm a caregiver for one of the residents. Everyone from the front desk to the management staff is friendly and helpful. The activities and events are the best I've seen in this environment. Five stars!