Heritage Senior Living, LLC.

My loved one is currently a resident at The Crossroads at Bon Air and everything has been great for her at this facility. One thought/suggestion I have: how are the activities and outings planned? I would recommend The Crossroads at Bon Air to others.

It's a very nice facility with great staff but food needs improvement. I would recommend Tradition of Hanover to others and also A Place for Mom!

December 8, 2023 My father moved into an independent living apartment at Senior Commons at Powder Mill earlier this week. Our experience with the entire staff, specifically [names removed] couldn’t have been better. From the very first time we visited, met [name removed] and she showed us around, we were very impressed. The facility is lovely and clean, people are so warm and welcoming and we immediately felt like this was the right place. Dining room is so nice and food has been excellent so far. Staff goes out of their way to make everyone feel at home and well cared for. I would also highly recommend, [name removed] who they recommended for moving his furniture and other belongings. He was excellent to deal with and the young men who actually moved the things were outstanding. Conscientious, hard working, kind and respectful. Overall we had a top notch experience and would highly recommend.

I like living here at Manor at Market Square. The staff takes great care of me. I have made lots of friends which has been nice for me.

The food is very good, staff is excellent. They are very responsive and easily accessible. The rooms are kept very tidy and laundry is done efficiently. The move in process was extremely easy and the staff is very accommodating. I highly recommend Chestnut Knoll. It's a family atmosphere.

Staff go out of their way to get to know your loved one and to make their transition very smooth. I feel like there is a lot of communication between the facility an myself. As far as the food goes, I feel there could be better variety and maybe another option as well.

I was very unsure about moving from my home. Since I moved in I know I made a great decision. Everything worked out better than I expected!

Every time we go visit my mother in law, we know she is in good hands. They take care of her really well. They are very caring and understanding. The staff is very friendly , patient and helpful when we have any questions. The food is good and my mother in law is active doing so many activities they have available for her to do everyday.

I would recommend. My brother and I were impressed when we toured. They price was affordable. My dad was only there a month til he passed. He said if he couldn't be home, this was a nice place.

I would definitely recommend them to anyone looking for a place. Expensive but pretty comparable to others in the area and the facility seemed more open and comfortable than the couple of others we visited and [name removed] was so helpful and knowledgeable when she showed us around that it seemed like a good place.

My dad is extremely comfortable at Traditions of Hanover. As his daughter, that makes my heart happy. I love to visit him because ALL the staff members & residents are very warm and welcoming. When I'm looking for my happy place, I go visit dad. If I ever need to move to independent living, this will be number one on my list.

My mom has been at Tradtions for awhile now and is doing so well. She is happy and the care from everyone is superb. I highly recommend to anyone who is need of a nice, clean and caring community to go and visit.

Traditions is an absolutely wonderful facility ! They provide the utmost dedicated care to all of their residents. Staff treat their residents like family and are very accommodating to all needs ! All departments in the building work meticulously together with a kind a genuine attitude!

The place just had a very warm feel even at our first visit. Coming from a very bad situation and a facility that was not doing a good job, this was important. The staff have all been extremely helpful and have gone out of their way to help my mother. We are very pleased with what we have seen in the short time she has been there. I really don't know much as to the food. Only ate there once. But that one time was very good. They go over and beyond to help my mother who has been a very difficult case for them. [name removed] the memory care director has told us numerous times that my mom seems to be a difficult nut to crack but they will continue to work with her to see what works.

The staff is very friendly and respectful to the residents and families. There are various forms of entertainment scheduled regularly as well as special events. The facility is always decorated for the season.

My Mother was on the one month trial rental which I highly recommend for anyone who is not sure if they want to go straight in. I called [name removed] on the Friday after thanksgiving requesting a move in on the next day a week before the trial period was up. [name removed] made it happen. Everyone that works there is friendly, helpful and patient.

This place is awesome, they have so many activities to keep my Mom busy! The staff is so friendly, caring and eager to help. The facility is clean and cozy. Keystone villa is more like a 4 star hotel than a retirement home.

Our mother needed a Personal Care facility on short notice. We were fortunate to have Keystone Villa near her home and a room was available for her to move in. The experience after two months has been fantastic. Our mother is settled in and enjoying her time there. The facility is beautiful, the staff is kind, compassionate, and caring. There is so many activities to keep her interested and engaged. Most importantly, she is safe. If we would have one criticism, it would be the hit or miss food service. We would highly recommend Keystone Villa for any family looking for a place for their loved ones.

My mom and dad moved to Keystone in 2023 and the whole experience has been excellent. From the introductory tour and review of options to understanding all of the services and activities, the explanations , patience and care were outstanding. Since move in, I can’t think of anything they are missing in terms of care, attention, security, amenities or activities.. Highly recommended.

The Birches offers outstanding programs available to the community free of charge. The programs are informative, educational, and social. Staff is always welcoming and friendly.