Heritage Senior Living, LLC.

[name removed] and her staff did a great job caring for my uncle in the memory care unit. He was there for only a few weeks before he passed. The facility was clean and the staff was pleasant. He ended up in hospice and the coordination of teams was good.

It’s been a year since I came home to Traditions of Hanover. I came home to beautiful scenery, indoors and out. Home to choices - I can hang out on the porch, in the fireplace lounge or my own roomy, accessible one-bedroom apartment. I can choose all or none of the 30+ activities each week (especially enjoying word games, fitness class and Bible study.) I can choose from the tasty meals in the dining room which are generous and provide multiple options, or I can choose to cook in my full kitchen. That’s wonderful, but the best part of Traditions of Hanover is that it is a community formed like an extended family. A compassionate staff from the executive director to the youngest teenagers are servants and servant leaders. Residents with diverse interests encourage me and invite me into their lives. There is a culture of caring and respect. Everyone I first met welcomed me, and told me that I would love it here. After a year, I can tell you, I love being home at Traditions of Hanover.

Mom says often that she is happy there. She raves about the food.The director, is an exemplary leader for her staff who are polite and helpful. And [name removed], is available to us, and other familie's of residents. We are so thankful mom has the care and kindness HG offers!

I am a resident in IL since June 2023. I made a hard decision to leave my home of 48 yrs when it became clear I could no longer care for it nor was it safe, since I had fallen several times. The decision to come to Traditions was easy. My parents lived here 2010 for 3 yrs so I was familiar. I am truly a legacy. Fate had it the day I came to tour, my parents room opened up so I was able to move into the same room and could hear my Mom say welcome home. The last 10 months I have truly felt like I was home. It has been an adjustment but life is so much easier and fun here. I am on peritoneal dialysis and there is no problem with my supply deliveries. The staff is kind, helpful and friendly . Every day there are activites and no more cooking or cleaning. There is transportation for dr appts, shopping and restaurants and everything is included. I will end by saying this was defiantly the best decision i could have made! I truly feel safe and happy here.

Staff is so friendly. You walk down the halls and everyone knows the residents by name and always says hi. Nurses are helpful and easy to talk to . Everyone there is just so friendly and helpful.

My parents moved on [date removed] after living in their home of 54 yrs. They were miserable for the first few days. But the staff and residents at Traditions made them feel welcome and at home within a week. They are so happy now that they made the move. And they both love the food there! Mom’s so happy she now longer has to cook and is able to do laundry in her apartment. Their good spirits lift my heart as well. While it was a tough decision for me to make them leave their home, I know I made the correct choice in a senior living facility. I also thank my rep from A Place For Mom for the outstanding customer service he provided me. My parents shot down the idea of moving for months. But he kept persevering and helped me get them to their happy place at Traditions!

Look no further than Traditions. I've seen them all, from undersized apartments to no kitchens to paying for the extra services. Traditions have been here a long time and is well-established, friendly, and accommodating. For me, the best part is no more cooking. The food is great.

MY experience was bery overwhelming. Staff was always friendly. Average clean place. Care service is great. Meals are very good. Best activities. You get the value for the cost. Overall great!!!

They keep me informed of changes in my cousins status, situations in the facility, they encourage her to participate in activities and offer suggestions for improving her care. The facility is always clean. There is a variety of food offering and having eaten there with my cousin the food is good. The staff are friendly and professional.

My mom was a resident at Traditions for about 4 years..two in independent living and two in personal care. The caregivers, employees, management are all exceptional. The care they gave my mom was wonderful! Everyone became a second family to us and we are so very grateful for the love they gave my mom.

The admissions staff was great, finding a place and working with them was so easy. Nursing staff were so good, my father had an apartment when he was there so he did not have "daily" nursing services. Housekeeping and laundry were quick and efficient and kept same hours every week. Moving in was easy, elevators and have hand trucks etc to move in. Keystone also will have staff let you in, if needed. Food was ok, I think my father is pretty picky but he would have liked more variety but what was made was very good. Hard to make different things for everyone, but besides meals they had a sandwich/ soup option that was available. My father loved it there at keystone, but his health just deteriorated too quickly. I would highly recommend this facility.

The staff is always helpful and keeps us informed. Fox Therapy has people dedicated to working with residents. There's a doctor as well as a podiatrist and hair stylist all associated with the facility and their services are available without your loved one having to leave the building. If a trip to an outside healthcare provider is necessary, the facility has a bus that can take them. If needed, Chestnut Knoll at Home can provide a person to ride on the bus with your loved one. There are also rooms that can be reserved for private gatherings such as Christmas or birthday events.

We moved my father into the memory care unit a little over a year ago. They took very good care of him until he passed the Saturday after Thanksgiving. In March/April it had become clear that my Mom was not going to be able to remain at home alone, and she moved into the Assisted Living wing. Mom liked the AL and settled there, but in the fall she caught COVID for the first time, which exacerbated her dementia. At the staff's recommendation, we moved her into Memory Care. She couldn't move in with Dad because by then he was mostly uncommunicative, so she went to a different wing. She's done very well there and has settled in. The place is quite clean and the staff friendly and caring. The food is excellent, and whenever we've visited the residents are all up and dressed, clean and groomed. I would highly recommend it.

[name removed] is great. Always helpful and kind. [name removed] in activities is also great. [name removed] always ready to help me with questions I have. Also [name removed] she is great also willing to help listen and get me what I need.

The staff are all very nice and communicative. I would recommend this facility to others.

My experience with the community has been great and people are nice to very professional the places clean the workers there love what to do for a living you can tell I would recommend Heritage green to anybody. We picked this community because of the atmosphere & affordability.

I'm a muralist who had the chance to work in their memory care unit for almost a month. I witnessed several staff members' relationships to the residents over the course of different shifts and holiday events. All I can say is it seemed the employees truly cared about the residents. They seemed engaged in their stories, always willing to accommodate their needs, and deesculate any panic the memory loss may have been causing. I even heard one employee tell me he "loves his job there, it's never the same from day to day." On the other end I spoke with several residents, and made friends with one in particular that told me she was "proud the facility was investing in the arts to give everyone who lives there something to look forward to." In addition, I often saw the staff organizing things for the residents to do involving music, movement, and even getting out of the facility on trips. Loved ones suffering memory loss can be scary, it seems they are in good hands at this facility.

I would give Senior Commons at Powder Mill a 5 in all categories. They are taking very good care of my mom thus far. 1. The price is reasonable for enhanced memory care at $[removed]per month. 2. The facility, having been refurbished, looks new on the inside and is clean. 3. The facility appears to be well-staffed and the care is very good. 4. I've eaten lunch with my mom twice there and the food is very good. Housekeeping and laundry service is very good. 6. The administrative staff seems to be very caring and flexible.

Chancellors was the place that made dad feel most comfortable and welcome. I would recommend to others.

Our experience was super. We chose the place because of the availability and what they could offer for care and services. We liked that the place was very clean and well taken care of. The staff were all extremely friendly and more than helpful. Period. Our experience even with the drivers was wonderful. They truly seem to enjoy their job as well. Everyone was very accommodating.