Hawthorn Senior Living, LLC

The amenities are great. Management goes out of its way to take care of everyone.

I would, and do, say that I feel respected and cared for and still have the freeedom to come and go at will. Better resident participation in maanagement-resident meetings and outings might help avoid disinformatior confusion.

Staff is friendly and helpful and go the extra mile to accommodate my mother (for example helping her log-on to her personal computer). My mother is very happy there, only complaint is that some meals are good and some very average.

It's a beautiful facility with wonderful staff. We picked community because of the same comment above.

I would tell others they should definitely consider it an option but would also look at others.I would say it is good value given others we looked at. Staff is mostly nice but constantly changing.

Staff are wonderful! The only reason the facility did not get all fives is there was some miscommunication when we arrived and we were sorta left on our own to navigate the place. Because my mom has a lot of family support, we were able to do so. But had my mom had less family support, she probably would not be doing so well and could have been a bad experience. I think our situation was a little unique as my mom did not move in right away (thus confusion as to when she was actually there) and they were not expecting

The managers are very helpful. The housekeeping was pretty good. Maintenance was a problem, but they did get rid of the maintenance person. I don't know if they replaced him yet. Communication with the family is okay. The move in process was smooth. The meals are not great. Very salty and taste like they are frozen meals. The chef is not receptive to changes. They have had meetings with the residents to get input and he gets defensive. I know it's hard to get employees, but a better chef and more staff to serve the meals would be nice. Overall, I would recommend the facility to others.

Ivy Creek is a nice place to live. I am very happy with my room and the food. I have made many new friends who look forward to seeing me every day.

Whispering Pines is a great community, most especially the staff. Accommodating. Nice. Kind. Helpful. My mom is happy & content.

The staff is friendly and extremely courteous. Housekeeping does a very good job however, for them to clean the sink, everything needs to be moved and the same as true for the kitchen sink area which is not a big deal. The move-in process was, of course, for me difficult. The food is mostly very good. And that depends on who is cooking. Based on my experience, which is very little, I feel safe here. I recommended others give serious consideration to moving here. One of the reasons is I do not have to pay for parking and other facilities it was $12-$25 to park in an open slot or a covered area. And this I object to if I am paying thousands a month for rent. And other place wanted $25-$75 for parking, here I don't pay for parking. Establishment wanted to put me on a food allowance, which amount to I use up so many points per meal and then after those points are used up I get to pay, I didn't care for that either. This is a good building, comfortable, housekeeping will change your linens if you use their linens and will give you fresh towels once a week if you requested. I like that however, I use my own linens and my own towels, I keep their towels as back up.

My grandmother came from the [community name removed] I used to love eating with her. I read some of the complaints and the tenets aren't happy. Please look for another chef or hire another one to help this one. They could lesson the days of cleaning staff to wash 3 in the afternoon is to late as I wash my grandmother clothes. The food is not good at all its worst than hospital food. Please get another chef, I actually know a chef. The seniors deserve much better than that

I picked this community because of the meals, apartment, independent living, and it's clean. I would recommend to others.

I moved to the Hessler Heights with intention of moving to Wilmington NC near sea shore... however, after moved in to the H. H., the facility itself tells me that this is a good place to stay. The convincing location, and the friendliness of people, both management staffs, or other residents, have shown a tremendous sense. we are the family! Mind you, I am a handicapped, and you shall see each time as soon as I entered the dinning room trying to find a comfortable spot... see how many people got up to get me a spot, and to help me until I am comfortably sit ...

I chose it for my mom because of location, its cleanliness, it feels bright and warm in there and the cost was affordable. I would recommend it for senior retirement.

Maple Ridge is all about taking care of their residents. You will never know if they are short staffed- they will not use that as an excuse. The meals are good and they have homemade rolls! I would recommend Maple Ridge to others! The residents are happy (mostly) and well cared for. Much happier than where they lived before!

What our family likes the most about the Stoneridge community is the food and the activities and the quality of the apartment. Based on the experience we have had so far, we would recommend this community to other families

We chose it because it's a beautiful place, with the right level of care for now. And they had a handicapped apartment on the ground floor. Warm, friendly place. Good sized rooms compared to similar places. Some staffing issues, but I suspect that's everywhere. The "handicapped" bus they got is NOT wheelchair accessible. The food is pretty good, but mealtimes take forever.

I would recommend to others. Overall very good, clean space, lots of activities, food is included which is great but the meals are not very good. We picked this community because of the move in promotional price, all meals included, friendly staff, transportation included, weekly housekeeping.

The Hessler Heights community is warm and welcoming - another residents reached out right away and helped our loved one get adjusted and learn the ropes. The managers are also very helpful and they check on our loved one. We would recommend this community to other families based on the experience we have had so far.

I picked this place because it is near my daughter and her family. The favorable pricing was also an issue.I would say it's a beautiful place with many amenities.