Hawthorn Senior Living, LLC

What we like most about Cypress Springs community is the overall cleanliness, the attentive staff members as well as the great assets. Based on the experience we have had so far, we would recommend this community to other families.

1. Over all experience: Medium: love the location: many places currently have problems finding and hiring good workers.. The housekeeping staff are overscheduled and often pulled from their hired duties.. This creates problems but lots of staff do the best they can:. The wait staff are not given due consideration by Corporate. They are required to serve as if a 5 star restaurant. The clientele would prefer seeing these folks be able to use carts rather than carry very heavy trays of dishes. It is wonderful to have Physical Therapy on premises: The size of this facility needs more than one elevator. That creates a problem when there are people with NO patience. Often Corporate is quoted when that is not truthful reality. Over all I would say if you can no longer cook or keep house etc. It is wonderful to have a place like this to reside. 2. Cleanliness: A major steam cleaning of carpets is done once a year. That is not enough as there is lots of spills etc by the older folks who use walkers, canes, wheel chairs. Again the available staff are stretched to keep up with the need. The bath rooms are always given the attention needed. They are always kept clean(if there is a mess, they address immediately). 3. Friendliness: [name removed]-Administrator is great. He is friendly and kind. Always willing to help and very pleasant. [name removed]-Administrator (wife of [name removed]) is loud, obnoxious, will yell at you and is not always nice. Prior to my leaving she was on leave and their son was acting in her place. His personality is like his dad's. Assistant Adm. [name removed] is wonderful , a Saint. So sweet and friendly and always helpful. [name removed] (husband of [name removed]) Assistant Adm. is lazy, grumpy, hateful and a smart alec. He can do an about face and be really nice. Overall most staff friendly. Seems confidentially is not always confidential. 4. Quality of care. The Adm. Staff really seem to care for all the folks there. If anyone has a medical problem they are quickly attentive and seek emergency care. I know of situations they have personally done for a resident. High score in this area. 5. Food: occasionally there is a really good meal. Unfortunately it is not very often. I would give a low rating for food. No consistency in portion size. Sometimes lots of food. Sometimes not enough. Cheaper cuts of meats generally used. Many dishes had to be looked up on the internet to know what they were. And usually not very good. (Corporate wants to advertise as 5 star and they are barely 1star at times). They are required to use a certain type of pepper. It is so finely ground it chokes many older folks. They require a vase with artificial flowers on each table. There is not enough room on tables for all that is required to be there. The flowers are not regularly cleaned. Consequently are a fly magnate. They have no back up menu in case there is a problem. One evening the salmon was burned badly. They served it anyway. But it all got sent back to the kitchen. A bad experience for all. At one meal of chicken. One resident said"I didn't know I ordered a child's plate" She hadn't of course. Most of the time the desserts were good. However, if one was not very good, they would serve until it was all gone. They were supposed to always have snacks available. They did not. Often these were depended upon to carry the hunger until the next meal. Not being there the folks went away hungry. All of the above was brought to the attention of Adm and Chief Cook. Always a promise of working on to make better. That never happened. Corporate was made aware of the problems. They sent in a person to work things out. They came for about 2 weeks. Never talked with any residents. Those two weeks there was an improvement in the food. After they left the situation resumed as before. Corporate said they have had the same meal planner for 20 years. I suggested perhaps it was time for an update. The food is a part of my decision to leave. It is sad to see older folks who cannot for different reasons get food from outside to supplement. : 6. Activities. There are always activities for people of all different abilities. I give them an A or high score for this. 7: value for money: I am not sure how to address this issue. I believe they could retain more quality staff with better wages. They definitely need to allow more food budget money. I do not know the profit margin of Corporate. But with inflation I believe everyone will need to give a little.

I was previously a resident at Magnolia Heights. Overall, things were quite good. However, the management stunk. Some of the staff were rude. The Chefs kept getting fired and as a result, the quality of the food went down.

My loved one is a resident at Northridge Gracious Retirement Living. Overall, things have been good at this facility. The cleanliness is great. The activities and value for cost are great also. The friendliness, care services, and staff have been good. I would recommend this facility to family and friends.

This was the best place for our loved one. Compared to other places in the area this was great. Easy to get to from hwy1. Not over crowded like some other places, everyone knows your name even the maintenance staff was very caring. The manager called us if they noticed any changes. I would recommend especially if you are independent/ needing minimal assistance.

The people that live there are for the most part very friendly, supportive, and welcoming. They have had occasional management turnover which at times is challenging. The facilities staff is terrific and very helpful. The food quality varies based on who is cooking.

My mother is there because of my recommendation. We picked this community, because of the price. It is like a resort. They offer, daily bus trips for shopping, and weekly special bus trips. They offer activities, and amentities, such as; housekeeping, a movie theater, games, and church services. It's a nice atmosphere for meals.

We picked this community, because of the location, cost and it's in a very nice area. The Managers [name removed] and [name removed] were very kind and understanding as well.This is a very nice community in an amazing location at a reasonable price. I would recommend to others, if they have the budget to do so.

My Mom loves it! My mom really likes the atmosphere and she really loved [name removed] She likes pretty much everything about the community but she really likes the people that live there and work there the best.

There are many opportunities to stay busy if one chooses to do so. The maintenance man was extremely helpful getting pictures hung and TV mounted so she settled immediately and it felt like home. He was also very timely in giving attention to items that needed repairs. They have a separate family dining room that seats 12. We were able to reserve it for a family gathering at no charge and it was perfect to contain little ones and made us feel as if we were in someone's home.

My father in law is very happy here at Camellia Gardens, so at the end of the day, it was definitely the right choice for him. But the chef has turned over 3 times and I was not keen on the cleanliness of the picnic restrooms and kitchen area. But again my father in law loves it and that is really all that matters.

Overall the management team is fantastic! My father really likes them. He is less sold on the food. They seem to have had trouble keeping staff, and the food is not to his liking about 50% of the time. However, he can be picky!

The primary issue is not having wheelchair accessible transportation when it was sold to my parents as having transportation available. Dining is very nice and so is activity center and theater. Always seems very clean and smells pleasant when you walk in. Staff is nice I just wish for my parents sake their was more assistance but I get that it is not an assisted living facility. Handicapped parking is very limited only 4 spaces. Also quite a few dogs, so you want to make sure your loved one doesn't have issues with dogs.

It's a great place-especially for women!! My father-in-law likes it but wishes there were more men. Which is not AM's fault-just his wish. Hoping that once the weather is warmer there will be some outdoor activities that are more man friendly. Other than that -he has only said he wishes the food was a little better. I would definitely recommend AM to anyone!!

Very comfortable place to make your home due to cleanliness, friendliness of staff, good care services, and good food.

There is plenty of activities. They have movies, poker, a walking club, and all of kinds of things. I picked this community, because of the location, and the value for the money. They offer different types of meal options. It would be nice if they offer healthier food choices, that are not ve. Overall, I have had a good experience.

I toured Bella Vista and it was good. They were informative, all general information covered. I didn't meet many/any staff really beyond introductions. Cleanliness seemed good.

Ashton Gardens can be a big place to adjust to, but the staff is very approachable and responsive. My mother loves her apartment, and the activities director is wonderful.

The common areas of the facility are clean, but the apartment cleaning is poor. The cleaning staff was 3rd party and not monitored well at all. The water pressure on 3rd floor was non existent!

Overall nice place. The food is ok, but we were told it was all homemade--I do not believe that everything is-- maybe some. The menu is regulated by the corporate office in Washington DC. There are not as many fresh fruits or vegetables on a regular basis as we would like. Cleanliness is good. Staff has been nice.