Hawthorn Senior Living, LLC

My loved one loves her room at Stone Lodge, but the meals are a different story. Some meals are good, but some can be undercooked or overcooked, even black. Finding a place to sit is also a problem because people save seats even though they are not supposed to. I am impressed with everything, except the food. The personnel are very friendly and learn names really fast. Seeing as how the rent is a lot less than some other places in the area, I think there is a lot of value for the money.

Speaking from what my sister-in-law commented, she found the staff to be very attentive and friendly. She liked the meals for the most part but since she is a late riser she rarely ate breakfast. She also consistently missed lunch and dinner on Wednesdays because of her part-time job. So she might have felt overcharged for meals. She left because she could get a much larger space for much less money at the nearby 55+ low income housing complex.

Most of the staff at Summit Glen are very friendly and helpful and the on site managers are very good, especially [names removed]. The only problems I see are with keeping enough, and good quality lower level staff such as maintenance and kitchen service. I think the meals are very good. The move in process was fine and the housekeeping is fine. I do recommend Summit Glen, but would recommend to anyone new that they make sure there are no maintenance problems with the apartment prior to move in or it will take a long time to complete once they have their money.

What I really like about Mulligan Park is I feel that I am in a safe place. Based on the experience I have had so far, I would recommend Mulligan Park to others, I am even trying to get some of my friends to move here.

My brother is living there. Based on my observations I would give an overall 4/5. It is a pleasant environment.

I wish I were counseled more on the transition to the new move for parents. I think it's an important and detailed step and I didn't fully understand all the ends and outs of care for parents. I did not fully understand about assistance and memory care.

The staff at The Woods at Holly Tree are lovely, but turnover is HIGH. At some point, housekeeping fell apart because of staff turnover. The food is very hit or miss in terms of quality - very disappointing. The building is well kept and the apartments are nice. Transportation offering is extremely limited - also disappointing. I'm not sure that I can strongly recommend this place, but it is a good economical option.

They are understaffed at Azalea Estates Gracious Retirement Living and it takes too long to sit for a meal. But the food is good. Like anything, there are some good meals and some not so great, but I like the variety. Most of the staff are really good, but there are a couple not so good. They really make an effort to help. We had no issues moving in. On the whole, I would highly recommend this facility to others.

Respectful, inviting, clean, well managed, enjoyable community. I moved in the beginning of March this year. I have a lovely studio apartment at Parkrose Chateau Gracious Retirement Living Community.

My loved one is currently a resident at Mulligan Park and overall it has been a good experience. The staff are very friendly and responsive to requests. Communication with the family is good. However, parking for visitors is very limited. The meals need some improvement, also. Overall, I have recommended the facility to others.

I understand it's an independent facility ... but they should really be more alert and check in more on their residents. They should also have a transportation vehicle for residents in wheel chairs ... I know there are residents that can not go up stairs ... my dad being one of them .. and I am u came to take advantage of the transportation that is provided due to this ... my dad pays a lot of money and can not utilize that ... also.. my dad is not comfortable going down to the dining area yet ...he has been in his room for weeks... they do not provide delivery of food unless the resident is sick .. that also is not ok .. for the amount of money that is being put out a month ...

The community we chose just felt like the right place. We toured a bunch of facilities, but Somerset felt the most homey and welcoming.

Massive turnover of staff is very concerning. The food is generally good but never hot and rarely even warm. I’ve been told the kitchen is not adequate for the amount of meals they are preparing. Seems like they should invest a little money and bump out where the trash patio is. Plenty of room for an additional stove and warming areas. Wish there were some younger residents. Instead of a 55+ community it could be called a 75+ community! Many of these facilities have a bar on premises, I know liability insurance is expensive but I think you could draw a more diverse community.

I think that I would recommend Bella Vista to others. My mom's biggest complaints are about the food and how long they have to sit for the meals, but she does like all of the activities that they have for the residents.

The facility is clean. They have an ambassador program for new residents. However, my ambassador has yet to show up. Their Handbook is sparse and does not give a new person needed information. Only about half of the residents are interactive with new residents. The weekly menus could use more variety. Too many meals with turkey. All evening meals are soup, salads and sandwiches. They frequently run out of announced menu items and residents are either short changed and served a menu item short (for example, do not get an represented vegetable) or get a poor substitute ( today I got tater tots instead of potato salad). Management is quick to tell you that you are doing something wrong or contrary to "the rules" without telling what the rules are or how to resolve the issue. I would, at this point recommend The Palms to a friend but I will suggest to management some improvements/changes as I become more comfortable here and see what happens.

The facility and staff are wonderful. Apartments are beautiful. Her studio is just the right size very airy and open. The staff couldn't be more perfect. As fart as the food goes, I would like to send different people to eat there for a week that are unbiased. I understand that the meals have to suit everyone's diet, and the soups, salads and bread are wonderful. Breakfasts are generally good. The desserts are fine. Most of the meats and vegetables are pretty bad. I don't say anything to my mother about the food because she loves it there. But I have noticed that she pushes some of her food around and has started eating in her room more often. I hesitated to say anything but I have heard several people there complain about the food.

The meals are very good. The move in process was great! It is an independent living facility, so independence is expected.

The staff is very pleasant and always very helpful. Housekeeping has never been an issue. There is virtually no communication with the family, most likely because this is really an independent living facility. Move in process was very easy. My loved one is not loving the food, but she is incredibly picky. One disappointment was the one year rent increase. We were told it would be little to no increase after year one and we were hit with a 6% increase, which when on a fixed income was a bit hit. Overall, it's been a good experience for my loved one, just very pricey.

The amenities are great. Management goes out of its way to take care of everyone.

I would, and do, say that I feel respected and cared for and still have the freeedom to come and go at will. Better resident participation in maanagement-resident meetings and outings might help avoid disinformatior confusion.