Hawthorn Senior Living, LLC

Overall, I like living at The Savory very much. The people are wonderful - including the staff and other residents living here. However I do not like the food. Based on the experience I have had so far, I would recommend this community to other families.

The staff members at Sanford Estates are very accommodating to work with. We also really like all the activities they have for the residents to participate in. Based on the experience we have had so far, we would recommend the Sanford Estates community to other families.

What our family likes the most about the Sanford Estates is the staff members - they are very accommodating. Also the different activities they offer to the residents are great! Based on the experience we have had so far, we would recommend this community to other families who are looking for a place for their loved ones.

I took a tour of Colonial Gardens when searching for an Independent Living facility for my loved one. This facility was great and was our top choice. We were actually going to move our loved one into this facility, but things didn't work out on our end. Everyone at this facility was very professional and everything seemed great.

My loved one is currently a resident at Sterling Heights and overall things have been good so far. The staff is very attentive and very helpful, especially when moving in. The housekeeping and communication with the family is good. There is just turnover at the management level, the staff changes too often. Also, the food is horrible and my loved one barely eats it. I don't know what they can do for better food. I would recommend Sterling Heights to others, but with the understanding about the food.

Overall pleased. I picked this community because it is close to family. I rated activities low because they don't appeal to me in general. Other people here like them. Staffing is chronically low.

I like how close Alexis is to me that I can stop by frequently! Also like that there is Legacy Healthcare on-site as well as A Better Solution to help them stay in independent living. Like the courtyard and areas for sitting outside. Just started using the delivery for breakfast and that is super helpful. My parents could never get there at 8 AM and I did not know about the service. They need to be able to keep an activity director though and would appreciate some more variety of activities.

Overall the experience has been very good. Fits my moms needs and I thank you all for finding it for us. It's not too big, had a homey feel to it. Based on the experience we have had so far, we would recommend the Southern Pines community to other families.

Overall, he likes the place and people. The place was clean on arrival, but he says house-keeping could be much better. Everyone there are really nice. They are all willing to help my dad with special needs. He likes most meals. He does a lot of activities there. Let's just admit it... all of these places are STUPID expensive, but necessary for those who can't live by themselves anymore.

We picked this community because it was the friendliest, and close to family and also the price. No matter where she would go the transition is difficult.

We toured Parker Place during our search for a facility for our loved one. We thought that this facility was pleasant, but more old fashioned in décor and spirit. We didn't care for the structured meals, but overall, it's a nice place too. Just not as updated.

It can be difficult moving out of your home. The people at Stone Lodge try their best to help.

This is a place I would recommend to others. I would say this one of the best options I found out of 5 homes I toured and was provided. We picked this community because they had a vetran community , reasonable cost and they allowed a German shepherd pet.

We had a in person tour with Whispering Pines and it seemed like it is drama with cliques that the mgt. gets involved in. It's silly. It has a lovely physical environment and the residents seemed happy, but it has gotten expensive. However it would have been our second choice but they just did not seem as flexible with helping our friend get in there financially.

This is the place my loved one, liked when he looked at it. We did have other places we wanted him to look at, but this place had immediate availability and he seemed very happy with this choice. For the minor issues, he's not concerned. As for the cost, he is able to afford it. I personally just think they are all over priced, some way more so than others. We would recommend this place. As I stated my loved one, has told us that he is very happy here. He enjoys talking with the other residents. From our visits it is a very well run establishment, clean, and maintained. We have not seen anything that we would complain about up to this point.

The staff does not stay long enough to properly provide the correct care for the residents. Every time you turn around there are new Managers. Nothing is consistent. Again mangers and staff are not there long enough. My mom doesn't do an activities because she rather do an activity that she learns something! The cost is reasonable. Personally I love it Ivy Creek. It is just the constant turn over that is a huge problem. I mean a real problem!!!!

What we like most about Cypress Springs community is the overall cleanliness, the attentive staff members as well as the great assets. Based on the experience we have had so far, we would recommend this community to other families.

1. Over all experience: Medium: love the location: many places currently have problems finding and hiring good workers.. The housekeeping staff are overscheduled and often pulled from their hired duties.. This creates problems but lots of staff do the best they can:. The wait staff are not given due consideration by Corporate. They are required to serve as if a 5 star restaurant. The clientele would prefer seeing these folks be able to use carts rather than carry very heavy trays of dishes. It is wonderful to have Physical Therapy on premises: The size of this facility needs more than one elevator. That creates a problem when there are people with NO patience. Often Corporate is quoted when that is not truthful reality. Over all I would say if you can no longer cook or keep house etc. It is wonderful to have a place like this to reside. 2. Cleanliness: A major steam cleaning of carpets is done once a year. That is not enough as there is lots of spills etc by the older folks who use walkers, canes, wheel chairs. Again the available staff are stretched to keep up with the need. The bath rooms are always given the attention needed. They are always kept clean(if there is a mess, they address immediately). 3. Friendliness: [name removed]-Administrator is great. He is friendly and kind. Always willing to help and very pleasant. [name removed]-Administrator (wife of [name removed]) is loud, obnoxious, will yell at you and is not always nice. Prior to my leaving she was on leave and their son was acting in her place. His personality is like his dad's. Assistant Adm. [name removed] is wonderful , a Saint. So sweet and friendly and always helpful. [name removed] (husband of [name removed]) Assistant Adm. is lazy, grumpy, hateful and a smart alec. He can do an about face and be really nice. Overall most staff friendly. Seems confidentially is not always confidential. 4. Quality of care. The Adm. Staff really seem to care for all the folks there. If anyone has a medical problem they are quickly attentive and seek emergency care. I know of situations they have personally done for a resident. High score in this area. 5. Food: occasionally there is a really good meal. Unfortunately it is not very often. I would give a low rating for food. No consistency in portion size. Sometimes lots of food. Sometimes not enough. Cheaper cuts of meats generally used. Many dishes had to be looked up on the internet to know what they were. And usually not very good. (Corporate wants to advertise as 5 star and they are barely 1star at times). They are required to use a certain type of pepper. It is so finely ground it chokes many older folks. They require a vase with artificial flowers on each table. There is not enough room on tables for all that is required to be there. The flowers are not regularly cleaned. Consequently are a fly magnate. They have no back up menu in case there is a problem. One evening the salmon was burned badly. They served it anyway. But it all got sent back to the kitchen. A bad experience for all. At one meal of chicken. One resident said"I didn't know I ordered a child's plate" She hadn't of course. Most of the time the desserts were good. However, if one was not very good, they would serve until it was all gone. They were supposed to always have snacks available. They did not. Often these were depended upon to carry the hunger until the next meal. Not being there the folks went away hungry. All of the above was brought to the attention of Adm and Chief Cook. Always a promise of working on to make better. That never happened. Corporate was made aware of the problems. They sent in a person to work things out. They came for about 2 weeks. Never talked with any residents. Those two weeks there was an improvement in the food. After they left the situation resumed as before. Corporate said they have had the same meal planner for 20 years. I suggested perhaps it was time for an update. The food is a part of my decision to leave. It is sad to see older folks who cannot for different reasons get food from outside to supplement. : 6. Activities. There are always activities for people of all different abilities. I give them an A or high score for this. 7: value for money: I am not sure how to address this issue. I believe they could retain more quality staff with better wages. They definitely need to allow more food budget money. I do not know the profit margin of Corporate. But with inflation I believe everyone will need to give a little.

I was previously a resident at Magnolia Heights. Overall, things were quite good. However, the management stunk. Some of the staff were rude. The Chefs kept getting fired and as a result, the quality of the food went down.