Hawthorn Senior Living, LLC

Management is very friendly and did their best to make the transition smooth. The apartments are a good size with quite a bit of storage. Not a huge fan of the AC set up. I wish there were more off property activities particularly in the afternoon as mornings are hard for some residents. It would be nice if the meals had more choices without cheese in or on. Also more pasta options would be appreciated

The food is mediocre but was something that was highlighted when we made our choice. Apartment size and activities are great.

Staff is great. Food is great. Activities could be better. I think the planned games are for younger people. Good movies. Some residents seem to not be "independent living" candidates. Mainly due to the activities comments - some residents do not share my opinions on that issue. I think it could be much better.

Overall, I have been very happy with the heatherwood and what they have to offer. It definitely gives me piece of mind knowing my dad feels comfortable and is enjoying his time there. Yes I would recommend this community to others and others who have visited are impressed

I particularly appreciate: the friendliness of the staff, the abundance of activities and trips for the residents, the food is fantastic.

The cleanliness interior is a 5, the exterior is a 3. The visiting medical staff and on-site Rehab are exceptional The 4 rating is because they frequently have issues with the bus/driver and do not offer many out of facility options. My Mom has been in and out of the hospital the few months and the staff has been so sweet and supportive.

Overall it's a great facility. There have been issues but they are working on it. Big staff change. Which is definitely for the better.

We moved my parents into Providence Meadows this year. overall, It’s been a great experience. The facility is clean and well kept. We looked at many properties and hands down Providence Meadows came in first! We would have loved a new resident orientation or a “Move In Buddy”. There is one (easily fixed) issue - and that is the food. The quality, quantity and variety is poor. We are worried about my parent’s nutrition. We supplement their food with meal replacement shakes and taking them out.. not everyone has that option. One should be able to live on their food. It would be good to have a forum for resident feedback. Or a survey?? There are many wraps and sandwiches. My parents can’t eat bread. They choke on it. In summary PM is a clean and well maintained facility with really nice staff. The residents are good people. They are welcoming and warm.

What we like the most about the community is The room, staff, clean. Yes, we would recommend the community to other families.

The cost compared to other facilities was good especially with all of the activities they offer. It's a beautiful place. The downside to us was how we were told they transition to memory care. That was a big point for us as we knew that day was coming. Their "transition" was not moving to another part of the facility but instead we were told we had to hire a home health care nurse.

The meals and dining is rated a 3 because of the high staff turnover. The staff is really nice. Family vibe. The food is an issue, kitchen/chef turnover. They have a new crew, hope that helps. Yes, we would recommend the community to other families.

While the dining experience leave a lot to be desired, it is adequate. The most impressive factor to me is the staff. They try to be as accommodating as possible without being pushy or bossy. They have been very responsive to my needs while allowing me the freedom to exercise my individual will and needs.

Very helpful staff; However, I am aware of at least 3 "vendors" who seem to be predatory or at least careless. One lady offers laundry services but lost many new clothes and also had a turn-around of more than a week sometimes. Another guy that I saw often there (not a resident) is a known moocher. But I guess it's hard to catch those types of opportunists.

The staff have been great for the most part. Just wish people wouldn't keep leaving! The food is terrible and mom says half the time she doesn't eat dinner because it's gross. I do wish the refrigerators in the rooms were larger. Overall the experience of moving mom in was great. The person who helped us understand what the offered and the amenities was especially awesome.

Can't really judge the others at this point. It is hard to say what we like the most about the community so far since she's only been there a short time. The activities seem good and so far yes, we would recommend this community to other families.

Meals are overall good but serving takes much too long. At least an hour and a half spent in the dining room for each meal (dinner & supper). They also need to use technology for communications, especially text instead of the antique p.a. system for announcements. Maintenance takes too long to respond and repairs are often iffy.

My mother-in-law really likes it. My aunt complains that the food is salty. Apparently the dining room is going to be without air conditioning for up to four months so that's an inconvenience.

Very nice. Food is good. Staff very friendly. Clean facilities. Accessible and comfortable.. rooms are spacious.and warm. well maintained. Balcony is very nice. Staff knows you by name. Cares about residents.

They don't have a van with a wheelchair lift. So when they have outdoor activities, my mom is stuck at the facility. Staff has been wonderful. My mom can be a handful sometimes and they always take the time to help her with her needs. My mom was in rehab for 3 months and she got $5 off a day for not being there, which I guess is better than nothing. Slow service in the dining room. Residents are always complaining on how long they have to wait for their meals

The facility is very open and bright. The managers and assistant managers live on premises, so they are always available when needed. The staff are friendly and hard-working. And there is a strong sense of community here.