Harmony Senior Services

Make sure you follow up on any requests to the nursing staff, and to make sure they are done in a timely manner. I would also suggest you maintain constant contact and listen to any complaints your loved one had. I feel the community uses more aids than actual registered nurses. The nursing staff is available for a limited time mostly during the day. The concerns have to be relayed to the nursing staff through the aids. I wish the nurses could answer questions immediately than waiting for a follow up. The community did change the dietary management, and my loved one said the food tastes went down. Some of the changes were made by the residents care committee. The room that my loved was in was a studio room with kitchen.

I had a great experience until my loved one broke a leg twice in this community. I also feel like the cleaning has relaxed. Their care services aren't as good as they used to. The staff isn't communicating with any changes with my loved one with me. I instead have to hear about these changes from my loved one. You need to ask questions, even if you don't get answers. Stay on top of what is going on there. This is a newer community, and I sometimes go in to visit my loved one and there is a smell of urine. This shouldn't be happening. The nurses don't want to take the time to assist my loved one at that time. They come up with the statement of I have something else to do.

I would like for the director to ask for feedback. I'm disappointed. The attention to detail isn't there. There is no accountability for medication management, and for when there are sweeps (take things for cleaning materials, that the community doesn't feel like should be there). The residents aren't able to have certain items due to COVID. The medication support I believe is the lowest paid staff. Twice my loved one has been given the wrong medicine. My loved one had to stop the med tech from giving her the wrong medicine. The director doesn't respond to emails. I wouldn't recommend this community for assisted living. My loved one gets their food in styrofoam containers between 10:30 and 11 am for breakfast. The turnover at this community is crazy and this won't allow for consistency. I have to go over to the community to get any information. I have to schedule an appointment and it will take 10-14 days before I get an appointment. [name removed] is fantastic is the finance officer. If I want anything or an intervention I call [name removed]. She has heartfelt concern with the residents. She is the right person who should be working in a place like this.

Says community is fine.

There were some glitches, there was a n issue on washing the residents clothes. I ended up doing the laundry for my mom. The people there were very loving and worked hard. The atmosphere was wonderful and the room was nice. The food was from the small kitchen and a lot of times it was not hot, or not enough for the residents in the dementia unit. The staff on the dementia floor worked hard, and had to work when they were sick. The loved the residents and did the best they could. I tried to decorate for the seasons and even played bingo with the residents. There wasn't a good activities director or activities for the resident. The head nurse got upset about the decorations and all kinds of stuff, sugar free items for diabetics. So I had to stop doing this. My mom was in the community for 10 months before moving to another community. At that point, she was getting worse, and had even gone to the hospital, and moved her to a nursing home.

The room size and cleanliness stood out the most. Had bunch of activity stations. Biggest concern was after we signed up, we were given fees we never went over, and kept raising the price. But the food was fantastic!

Harmony at Falls run was an assisted living and Memory Care Facility. Very nice, and a newer facility than Arbor Terrace. The memory care area was nice but I didn't get that warm comfortable feeling and I don't think it would have been a good match for my mother.

1st senior living facility visited. Memory care on the second level. As you enter the room there is a hall with closet on one side and bathroom on the other. One positive aspect is that they have a visiting doctor come M, Tue, Wed & Fri.

The place is nice, but I wasn’t impressed by the staff or how confused everyone was about my arrival when someone had just confirmed 10 minutes prior. They also treat you like a car lot so I wasn’t a fan of that either.

not impressed with the fact that they charge for everything above the basic room rental and care.

Be aware they run out of hot water at least once a week and maintenance cannot fix.

My parents have been there from August 2017 to the present.. There has been a fair amount of staff turnover during that period. The facility is newer, well maintained and has nice amenities.. No buy in which is nice. Food quality and service is generally poor. For the fees that should be much better. Good activities director!

Too expensive for their present needs. They didn't want any meals.

Everything is great while your loved one is able to move around and pretty much do most things on their own. Our experience was mostly good at that point, although some things we were told before they opened were not the same once my loved one moved in. But when they have issues that make them need more care that experience deteriorates. And the price goes up.

My loved one likes the food. We picked this community, because I was happy with what I saw from the tour experience. My advice to other families, looking into places, is to check and make sure they are staffed real good, because they are often understaffed.

Overall service could be improved

I went on a tour here and it was OK. The lighting was really bad and it made it feel the coldness. The furnishing is sparing and just not a homey feeling. I just saw all the residents lined up to get their medicine. I didn't like that. I recommend families tour as many places as they can before they make a choice.

The initial tour and marketing brochure were impressive, and I liked the small size of the facility. However, upon having my mother move in, I have discovered most residents spent most of their time privately in their own rooms/apts. Activities are on the calendar, but are repetitive in nature. The meals in the dining room are adequate at best, i.e., a cheese omelet for dinner was not freshly prepared, but was obviously frozen. So was the hard biscuit that was served with it. My mom only enjoyed the apples that evening. Chef prepared? Not! Now that I have placed my loved one here and paid the sizeable up front fees that are nonrefundable, it's not feasible to re-locate her at this time. She isn't happy, so neither am I!

Management is horrible, the community it self is great for loved ones. Turn over all the time and always short staffed.

Terrible communication between caregivers and families. Very difficult to get in touch with the floor at any given time.