Harmony Senior Services

One thing the Harmony at Harts Run community could improve on would be Not kicking people out when they're sick and need more care

I would give a negative number if I could. This was the worst experience we have had in a very long time. Our father was largely ignored and allowed to remove all the contents of his room, such that he lost them, somewhere in the facility. The staff are rude and lazy. He did not shave, and we do not know that he showered for the one week that he was there. We are not even sure they fed him appropriately. They also let him go out the back door and he was gone for several hours. My sister found him on the golf course. The police were called and we removed him from the facility immediately I would never recommend this place to anyone!

My loved one was previously a resident at Harmony at Columbia. On several occasions, when I went to visit my loved one, she was locked in her room and I had to get a staff member to open the door so that I could get in to see her.

Too much to say, other than my grandmother moved in Aug 2023 and will be moving out [date removed]. I should have listened to her! I was so impressed on our tour. But trust me, sadly what you see is not what you get! I will be contacting corporate.

They have been open for about 18 months and going on their 4 Executive Director and 3 Director of Nursing. The residents are wonderful, but they lack in nursing care and personal care . The community could be a great place to live if they had the right people in place.

Disappointed Cleanliness, overall good but sheets are not getting changed weekly. Friendliness of the staff, variable. Big rush at admittance but head nurse now seems to not know my mother. Quality of care - poor. She has been stranded and denied assistance. Head nurse and aides did not know she is paying $[removed]/month her evaluated level of care. Food is not good. Many people are complaining. The level of food waste should confirm this. The first day in Ashe went to a movie that had started earlier than stated and was not as shown on schedule. I doubt she has bothered since. Shocked how expensive for how little she gets

Any positive reviews are combined with the assisted and independent living facilities. Memory care is VASTLY different. While the building is on campus in a prestigious location, so not be fooled, please. Do your homework. If your loved one has absolutely any cognition at all, don’t even consider. We were told many patients with early stage dementia. Plenty of socialization and activities. Reality is they are woefully understaffed on every level with no activities or socialization. Someone takes them on a ride around the block and that is an activity. They can’t even do laundry or administer meds properly. Staff just let patients lie in filth. They are all one step before hospice unable to even communicate. Worse is they allow severe patients to wander in and out of rooms all day unattended to get in beds with your loved ones and defecate on furnitures. The air shouldn’t be breathed it is so bad and filthy. Worse is administration is cruel and absolutely feckless. Say no

What attracted us at first to Harmony was that it was new construction, everything is shiny and modern and spacious. But, that's a bit like judging a book by its cover. What's inside the rooms, what's happening inside, how people are treated is the only true test. In that test, they truly failed my mother. She was suffering. And when I sent emails to address issues, the emails were repeatedly ignored and I had to chase people to get them to respond, which often seemed like weeks. Never again. Next time I place my mom, I will ask to interview people in advance. In her new home, it's not as shiny and modern but it's a true home, feels like home where people serve from their hearts, are kind and gentle. And the food is really good with multiple options.

We picked Harmony because it was new and the ratio to patents was great. Once they got up and rolling it was an entirely different. They are understaffed most of the time. The staff that they do have are always looking at their cell phones and not watching residents. My mom had a horrible accident there. She was in a locked down memory care. But somehow she managed to escape numerous times. After the last incident where she was hospitalized we decided to move her for her own safety. My mother was missing for almost 3 hours before anyone realized she was gone. It was another resident who notified staff. Conveniently the cameras were not working and the door to the outside area was broken. Therefore it was not locked. It had been that way and they knew about it for 2 months prior to my mom’s escape. Bottom lines don’t look at the new fancy stuff. Look at the care they are giving your loved one.

Memory care is a poorly planned unit with blind hallways that do not facilitate monitoring of residents. The odor of urine is pervasive, the AC has problems and mold is growing in some of the rooms. Housekeeping doesn’t exist and laundry is not done regularly. My family member received no help and had no way to call for help. She had no showers. I mean NO SHOWERS. Medical problems got worse and I learned that she didn’t get her medications as ordered. She was snowed on the same doses of meds allegedly given at Harmony once she started receiving them after leaving. Heart failure swelling that got worse at harmony despite escalating medication doses resolved quickly after leaving. Staff told me my family member was confused about her meds and I believed them. Such regret now. They are prisoners to caregivers who are short staffed and burned out or simply don’t care. There is no spiritual care. Even with nearly daily visitors and consistent communication with leadership, nothing helped.

After you sign the paperwork, there is really no contact person. No one guiding you through the move in process. I was told there would be an activity or another resident would be my loved one's buddy. Neither happened. Nobody from the facility calls to give updates, no team meetings. It may be great for a family not dealing with a senior with dementia, but for us it's been frustrating. They could work with the family to develop a care plan that makes sense. They could be more transparent as to exactly what their personnel does for our loved one. They could have a contact person that could call with updates/concerns or have an e-mail to communicate things like appointments/visits/new concerns. My loved one has been here for a couple of months and I have yet to have any of my concerns addressed. Currently, I would recommend this facility to someone who only needs Assisted Living.

That place is a nightmare. I would come into my husbands room and there were puddles of urine on the floor. He was never showered unless I did it. He was sent to the hospital and I was not notified. They debited my account for his rent after he passed away and I had to fight to get it back. I have nothing nice to say.!

We have removed him and most people have left due to the lack of care that was provided from harmony. At one point they fired nearly everyone and didn't have replacements. Residents would be waiting for food at meal time and no one would be there and no food prepared. Eventually nurses had to come cook and were angry about it. They also never provided snacks like theirs contract says. Those working would completely ignore residents- even nursing staff. They would "drop off" medicine in random places to residents who could not see and had dementia and then say it's not their problem. They do your laundry, but lose most of it.

Since the turnover six months ago patient care has been abysmal. The new medical staff had never even seen my loved one…didn’t recognize his name and admitted they’d never seen him. Apartment was filthy and smelled of the urine they let him sleep in without doing his laundry or attending to his personal hygiene. Medications were misadministered. The administration does not respond to emails or phone calls so you can’t get any answers or information. Stay away from Harmony.

They put up a good front but did not deliver. Corporate never responded to our emails. Go somewhere else. They promised great service but did not provide it.I would not recommend that place to anyone.

The memory care section is very depressing, the staff is not as caring or involved or as friendly as the assisted living side. Weekend staff are AWFUL. You get an ignored depressed feeling walking into the locked memory care doors.

Our family had an in person tour with Harmony at Martinsburg and the lady giving the tour was late getting to us and then she acts like she didn't know why we were there. I felt like the tour was very rushed and she didn't go over any prices with me. She gave me a folder and said all of the information was in it and if I had any questions to call her

Before you commit, they promise you the world, and they're so convincing ! Great smoozers ! It would take three weeks sometimes to get the room clean and that's after persistence of asking. If you need to talk to somebody, they're always in a meeting unavailable! Doctors not available! Quality care not there! The food was good and the activities were good! And it ends there! Value for the money zero !

Harmony at Hershey was not the right environment for our loved one, and they did not communicate with us at all. There was not enough staffing and anytime we would reach out with questions or concerns it's like they were running away from you, they didn't want to talk to us. Our loved one needed more care then what she had received. We felt the staff and doctor would not listen to us. However the activity people were absolutely wonderful.

Our family did not have a good experience at Harmony. I moved my mom out after 30 days. It looks great when you tour, but don't be fooled by the makeup! They are very difficult to get a hold of anyone. They make you feel very uncomfortable there. I often found my mom in the common area with feces on her and partially dressed, and this was in only a few weeks. If you approach staff, they made you feel bad and ashamed to ask for help. I could write a book about the numerous bad occurrences at Harmony. I have moved her to a different facility, and things have been so much better. At first with Harmony, I thought that was just what the nursing home industry was like. But I now know it was just Harmony.