Harmony Senior Services

Several friends and family members moved in a few months after they open . They have been through 3 Executive Directors and Chefs since they open . They have not even been opened a year. If you are expecting a nurse there either on the Memory Care side or Assistant Living past 9 or 10:00 pm look else where . My mom is perfectly able to take care of all her personal care needs with the exception of medication management. She was just discharged from Christ Hospital and because she was on a PRN medication and one on every 8 hrs she could not return to Harmony . She is paying for Medication Mgt , but they do not have a nurse to administer them or even hand it to them .

I wouldn't recommend anyone go to Harmony at Savannah. After paying attention to the details of the care my loved one this made an impression on me, and it didn't meet expectations. There have been times that I have had to clean the room to make sure it doesn't smell. There is a commode and there are times that the staff don't clean it, or don't rinse and wash the commode out. There was a time that the staff left the shower water running from the handle. There was a time, that I smelled marijuana on a staff member. Most of the staff are nice to work with. There is a nurse and an aide that have a condescending remarks and attitude towards the family. The plug in air fresheners are used in the community, and this is a fire hazard and toxic to the residents and visitors. I finally got a call back after leaving several messages about the questions I had over the bills. The front desk staff are very nice. There is a delivery fee if the staff have to deliver the meals to the resident's rooms.

Anybody who can't take care of themselves should not go or be admitted there. I was told repeatedly that my folks would be taken care of. They did not get meals often and one day did not get lunch or dinner. They were supposed to have three aids per floor and rarely did, some weekends there was only one. If you can take care of yourself it might be a good place.

There isn’t enough room here for me to go into great detail, but I thank God that I found somewhere else, besides the Harmony At West Shore memory care unit, to put my mother recently. I have been a geriatric nurse for over 30 years, and I can honestly say this is the worst memory care unit I have ever seen. Gross understaffing for the LOC the residents require, little to no notification when my mother had a decline or change in status, most recently there was a 4 to 5 day delay in the Hospice doctors orders, meanwhile, my mother suffered because of it. Severe lack of communication between staff, and the families who are trusting this facility with their loved ones. Shame on the people in charge of this facility and running it now.

We did not even spend one night at this community and we felt that they are not honest people, we felt what we were told was fraud and it was nothing what we were expecting.

This was a horrible experience for the family and our loved one. They took money after my loved one moved out of the community. I had to bring food for my loved one. The food they provided was worse than high school lunch food. During the times I visited my loved one, I saw residents that weren't cared for properly. If you're on the independent side you are fine; however, the memory care and assisted living you should be concerned. None of the promises the community made to me about the care my loved one would receive wasn't followed through with during the time in memory care or assisted living.

We did not have a good experience at Harmony. I would tell other families - don't go there. They were understaffed and unprofessional.

We had a terrible experience at Harmony at West Ashley. My loved one was not being taken care of, and he was not being given his meds properly. It was a hole in the wall, and I would not recommend them to anybody.

I've been very disappointed with them. I put down a deposit and paid for a month's rent. At that time, I asked them what happens if my loved one can't come for any reason due to her health. They said we would get our money back. However, my loved one declined and has become completely disabled, to the point that she could not move in. And I have not gotten a penny back from them.

Basic care is not being done for any of these residents. Very few engaging activities are being done throughout the day. There is no communication with the building and nursing director. Staff is rude and need proper training. Laundry is rarely done and items are always missing. If you put your loved one here prepare to watch them turn into a zombie.

It was a very eye opening and disturbing experience - there was a serious lack of quality in care during our loved ones to stay to the point where the ended up in the hospital .

Awful place. We loved the building when we first saw it, but the other shoe dropped in the first month. Managment and nurses do not care at all. The woman in charge of the money is rude and short with you. We couldn't get anyone on the phone on the weekends. Overall care was less than acceptable. Laundry wasn't done. Items dissapeared constantly. The rooms were always a mess. They just want to push medications and not actually help the residents. Food was good most days and the therapy girls are nice. Some entertainment during the day, but nothing makes up for the mistreatment our family received.

We've had nothing but problems since the day we moved mom in here. She moved in at the peak of summer and the air conditioner in her apartment was broken. It took them seven weeks to get her a new one. The a/c did half work a few times during that time, but ended up flooding her bathroom because it was leaking. The executive director was less than helpful. I had to take the issue to the regional director and it was finally replaced. Come to find out, the a/c that they replaced it with came from another vacant apartment and it wasn't much better. It also leaked and flooded her bathroom. This facility is only 4 years old. The only thing they did during this time was bring her a 'spot cooler' for her bedroom. It barely kept the bedroom from getting too hot and did nothing for the rest of her apartment. The amenities that they offer in their brochure are not really offered (ie: newspaper delivery, set day/time for housekeeping). Those never happened. Her microwave also went out and maintenance was rude and argumentative when they came to fix it. Because of all of these issues, people were constantly in and out of her apartment and it was chaos. The food in the dining area is good and the cooks do a great job. But when she would opt for carry out, 9 times out of 10 her order was either completely wrong or was missing items. One day while visiting, I slipped and fell due to a crack on their sidewalk. They didn't even have a first aid kit available. Another big issue is that the smoke alarms go off often when residents use their microwaves. I was there one day when they went off and we evacuated outside. Mom and I, and several other residents, stood out in the heat for about 20 minutes. We never saw a single staff member while standing out there. Eventually we all went back inside. The next day, when I saw the director, I asked her about it. She looked at me and said "If you had attended orientation you would know that it's an issue here and we let everyone know not to evacuate unless we come into the hallways and tell them to." That was it. The hallways of the apartment areas are not kept clean. I noticed dead bugs in the corner that were there for 4 weeks, until I spoke up about them and they finally cleaned them up. Dining has changed from restaurant to buffet style due to staffing issues. It's a challenge for people using walkers and wheelchairs. There is a serious problem with staffing here, in all areas. Starting with leadership. I have friends who have loved one's in assisted living and I've heard horrible stories, it's impacting that side also. It seems like the residents are just hoarded around here. They're not treated nicely. I'm in the process of moving mom out. It kind of feels like buying a timeshare, you're not sure exactly what you're getting until you move in. I would not recommend them.

Their quality of care is horrible. The food service is bad, residents will sit in the dining hall for up to an hour or an hour and a half before getting their food. The quality of the meals themselves is bad too. My mother has had a couple of incidents where she has pressed her pendant button that she wears and no one has come to help her. I am moving my loved ones out of here. I could not recommend Harmony at Wescott to anybody based off of our expereince.

This facility was horrible. Management was horrible. Her shower wasn't even ready when she moved in, she had to spend her first night in a different room. Her room didn't even have a shower head. Her room was dirty the whole time she was there. We requested that they clean it several times and they would come and tidy up, but never deep clean. If we had known some of the things we know now ahead of time, we would have placed her somewhere else. Memory care was awful, assisted living seemed ok but they placed her in memory care. I would NOT recommend this place to anyone for memory care. They seem to send residents to memory care even when they don't need it sometimes. The food was horrible. We went to family night on the memory care unit one night and the food was so overdone you could barely chew it. Some of the staff were very caring and others it was just a job.

My father was dying and they refused to put him on the phone, said it wasn’t their job. Left him lying in bed not able to get up. It says on his death certificate failure to thrive. That is a direct result of the care he received. He died less than 24 hours after we had to force ourselves in to retrieve him (during Covid when we were not allowed in; they got away with neglect).

Severely understaffed the building has went without nurses several days this week loved ones not getting medication they need limited aids on the floor to care for the residents so they arent receiving their showers do to lack of staff the building is being cleaned by the aids because there is no housekeepers the front floor by the dinning rooms the last few weeks have looked horrible from lack of cleaning the restrooms are unsightly urine everywhere no toilet paper etc the director quit so now the facility is being run by the activities director severely under qualified for the job think twice even three times before placing ur loved ones here the staff that is available is nice with the exception of a few the building needs shut down until they can care for these residents correctly

My husband passed away while we were here and I am having a very difficult time getting a refund back for the money that is owed to me. I have just sent a letter to the higher ups to try and get a response from them. While we were here, they were very short on staff. All of our issues were due to those staff shortages.

My wife has ben assaulted by other resident three times by other residents. The staff cannot observe the public areas well to insure resident safety. No security cameras are installed and most rooms lack locks. Management has stated that they are doing all that is required and that it's adequate. Security is just the worst problem. There are many others to which management is tone deaf!

We initially were very pleased with the memory care unit and confident when deciding to place our loved one in Harmony. However, our experience was devastating. To simply summarize: high turn over rate of staff, no communication, conflicting information between staff to family members, no housekeeping or laundry done despite what we were told. This is based on personal visits to find dirty linens, clothing, and apartment. We tried everything to facilitate interventions, especially for personal hygiene issues. There was no follow through, we found him dirty and isolated.. This may not be everyone's experience but I recommend if you choose Harmony you call and visit as often as you can .Take a proactive approach to hold Harmony accountable to their statements about care offered. Most importantly, be proactive by calling and monitoring your loved one's health. We found our loved one very sick with no contact from staff and no medical interventions done.