Harmony Senior Services

This is a nice and new community. The staff felt cold during the tour when speaking to them.

The Harmony Collection at Hanover is a nice looking facility. There was a little bit of confusion on the 2 buildings that are apparently not managed by the same people. The person that I was supposed to meet with never actually showed up, so they had another staff member show me around and it clearly was not their main job. They kept telling me the girl I was supposed to meet with was coming but she never did. They were trying to sell me to bring my loved one here but could not even come to meet with me so that is why we did not choose this facility.

Our family had an in person tour and the affordability unfortunately was just not there for us, they were only able to accommodate at the time was a semi private room an that was just not going to work out for our loved one

general areas are clean, but light housekeeping in independent living should include taking out trash. Meals get 2 stars but they are actively working on it. Value is Good compared to others.

A number of the Senior Independent Living residents are dissatisfied with their dining experiences here. Personally, it has gotten worst ! For 2 days we residents have had to serve ourselves. Buffet style. This is difficult for many. The food is raked through and picked over by some residents. The deserts such as pie and cake are limited. They run out. The ice cream even ran out! How can this be! This is not what we expected! The staff is very good and courteous . But they are unhappy. Please pay them what they are worth. In the agreement new residents are to receive 2 hours of move in maintenance. It is impossible to accomplish that when there is only 1 maintenance person for the entire facility. He does an excellent job. But he is not a machine! On a positive note, the building is fabulous! The outside grounds are very well maintained. The apartments are spacious .

I toured Harmony on The Peninsula and I thought it was okay, the tour was good. I chose another community because they had an all inclusive rate, so there was no guessing about how much the care would cost.

We had some growing pains the first few months after moving in - but things seem to be settling down. The facility is new and one of the buildings opened during covid. We have had issues with billing and getting accurate information. Also just like any place else right now, they are having issues with staffing.

Extremely expensive and we could not even expect parking spots. The windows in our unit were a couple feet from where people would walk their dogs and sometimes a couple would just stand there staring in and even wave! The food staff would run out of certain foods frequently . Sometimes we had to wait a long time to pick up our order.

I toured with Harmony at Greenboro and did not like it because of the gal that was showing me around for the tour. She did not seem interested and also would not show us the memory care side of the facility.

Harmony at Columbia was just not the right fit for us. We were looking for a newer more updated facility and the building here looked older.

The staff was wonderful. The community wasn't readily available as it was still being built.

The place is beautiful, clean, well decorated with friendly staff. The residents seem to be friendly as well. The care services were not done or provided for my loved one. If your loved one needs care this is not the place for them. If your loved one is more independent then this might be the place for them.

The community was more expensive than we wanted. They had a locked memory care unit and it didn't have a home feel to it.

When placing my loved one here, we were "sold" on the low staff turnover commented on by the sales rep - that person left and sadly many more aides and coordinators have come and gone, leaving this facility VERY short staffed where it matters most - care of residents! Because of this my loved one is not receiving the quality of care promised or needed.

What stuck out to us about Harmony at Chantilly was the amount of activities they offer, the price for what you get, and the atmosphere is modern and the facility is well kept. The apartment sizes are perfect for her needs. The residents here are all pretty young at heart and in their minds so it has been easy for her to integrate into the community and socialize with others. I would definitely recommend.

The executive director is a wonderful person. She really cares about the residents and she is professional. There are some exceptional staff and some we do not care for who are mediocre. I would like to see more activities provided for the residents. The dining hall food is very good, but when you get over to the memory care portion of the facility, they could definitely improve on the variety and quality of the meals provided there.

The community is nice and clean and they offer a lot of great facilities there. Our loved one enjoys the food there are no complaints there. She is getting the medication she needs and they are responsive here. We do know they are understaffed and we understand that but at times their communication to the families is slower then what we would like.

I would recommend they pay more attention to their residents to ensure their safety. It seems that there were only 5 residents during the time my loved one was there. The community was beautiful. My loved one did fall a few times during their stay. Some of the staff were great at making sure my loved one was safe, and clean. There were other staff that didn't seem to care as much about the residents. The food was always late for the residents in memory care. The community has a lot of potential as they are working out their growing pains.

The care is awful. The care staff is very inattentive. They don't follow through on requests, and they are very disrespectful to the residents. I would not recommend it.

I would recommend you not take your loved one here. The staff are rude, not qualified to care for the residents and are rough. They even put my loved one's health in jeopardy on occasions. After making them aware of a situation of care needs of my loved one they continued to not respect the care wishes of the family and my loved one's doctor.