Harmony Senior Services

This facility will sell you a beautiful package but the overall quality of care doesn't match the price tag. They also increase the rate once you get in and don't value your concerns or comments.

The staff is lovely, however they are somewhat understaffed. Communication has been great. I would recommend the facility, but advise the family to be an advocate for their loved one and to expect a rough transition as they work them in to their schedule.

When short staffed facility uses nurses from an agency. These nurses have no invested interest in the community. They also know that as long as they don't kill a resident, the worst that will happen to them is they won't be asked to return, thus allowing them to be very lazy in their patient care.

Its a decent place. I picked this community because they had limited income and this was the best option out of all.

It's nice but it's understaffed. The nursing staff doesn't help my mother. They hide and avoid eye contact when I walk in. I picked it because it seemed much better than what it is.

They have a serious problem with staff turnover. Communication with the family is awful. I am consistently trying to get updates on my loved one. The food selection is limited and takes a long time and the quality is poor. They try hard, but cannot keep up.

The staff is pleasant. Housekeeping is lacking. Private apartments, common rooms, especially the dining room, are not clean. Suggestion: hire more staff. Meals: poor quality, both presentation and taste. Need to use better quality ingredients. Wait staff is pleasant, but overworked. Suggestion: hire more staff and increase wages. Issues with over- billing and not paying contractors in a timely manner. I would recommend this facility to others, but with reservations.

As of the first of 2024 they are increasing their fees and I feel that to be unfair due to the fact that they are very understaffed. Since being involved with them since March of 2033 the staff has had major changes and are constantly leaving. How can you justify an increase with this being a constant issue. My mom has been in rehab for the past few weeks from a fall and my fear is that even though she has a private caregiver with her doing the day Monday - Friday, I worry about her during the nights and weekends. The nursing staff is very short and I worry that she will not get the attention that she is going to need when she rerurn's to the facility. Even though they are short staffed, everyone that I have dealt with has been very nice.

Overall experience is lower due to great difficulty getting help when needed (twice I waited more than 45 minutes and then went floor to floor in search of help; many other waits were more than 30 minutes). Also, the facility seems to have bookkeeping/accounting problems and doesn't address or correct them promptly when the problem is brought to their attention. The long waits affect quality of care also.

They have mymobilemd come into the facility but I can't get any communication of what they are providing. Also said we would get a pass key to enter the memory care area but then later said we would not get one. I know they have had people work there then quit so maybe they're not as knowledgeable about how it is supposed to work.

I picked the community because it was clean and seemed nice. Good sales pitch. After signing the lease was a different story. My mother is in memory care, and they were not ready for her move in. None of the staff were aware of her moving in. It was a very rocky start. It has since gotten better, but I would be hesitant to recommend because I believe they are understaffed and not properly managed. The activities and interaction with memory care residents is not strong, but she is kept clean, dressed, and fed. They are supposed to be hiring a new memory care director, so will see if that brings improvement. Overall, it's not been great, but not so bad that I'm looking to move my mother out yet. Several of the individual workers are really good also, just not enough of them.

This was the only place we looked at as we needed something quickly. Run quickly in the other direction. They said in the initial meeting that residents would get 2 showers a week, laundry 2 times a week; three meals and 2 snacks. Reality was showers were once a week, laundry was once a week or less and snacks were non existent. Staff was rude and didn't communicate with each other. Medications were forgotten. Blood sugars were not taken and then false numbers put in. Reported 2 issues to maintenance and only one was addressed and they took a month and a half. I would absolutely NOT recommend this place to anyone.

My loved one is currently a resident at Harmony at Bellevue and overall his experience at this facility has been pretty good so far. However, the Healthcare Director of the Assisted Living unit jumps to conclusions not entirely supported by facts. Just don't get on their bad side. Overall, I would recommend Harmony at Bellevue for residents of average or better health. Especially if there are concessions on pricing.

I moved my Dad in during director of nursing and executive director transitions. There has been a lack of orientation and offering of information unless I specifically track someone down to get questions answered. Some of the staff are spectacular and have helped me a lot but I've had to ask. My expectation was there would be a meeting upon joining the community and I would be part of creating a care plan for my dad which has never happened. I don't know if that's generally just how it is or if it's because of staff changes. I'm still happy with the move overall.

Our family had an in person tour with Harmony at Columbia and overall it was a good tour experience but the common spaces are too small for the number of residents there. It feels claustrophobic

My Mother has been a resident in AL for a year now. The checked descriptions on this site are misleading. First off WIFI High speed internet is not free you have to pay for it individually from Comcast. What wifi they offer free innthe common areas is super slow. Dining times are not "anytime" breakfast is from 7-9 but servers stop checking for new resident's to place orders an hour in. Lunchbis from 11-1:30 total between 2 dining rooms. Dinner is from 5-7. They do have an ala cart menu that never changes if you don't like the main meal being served but I have never seen a vegetarian menu ever. Wheelchair available showers isn't checked though they have many resident's in wheelchairs.Nurse director has changed 4x. Facility director 2x, Maintenance director 3x, Activity director 2x. Revolving door for all kitchen and care staff because their base pay is less than their competition vs compatible (We checked) Current staff and Mgmt are all friendly and accommodating when asked directly

I'd like to start out by saying the sales rep [name removed] (who has been fired) did a great job during our first meeting and intro to Harmony at Oakbrooke. After that she did nothing to follow up, get keys, and get the ouch list items done in preparation for my Moms move. the company has fired numerous employees from the Director, Sales, Maintenance, Housekeeping and Activities associates. So my Mom moved in at the wrong time. Her AC was just fixed two days ago. Her lease and move In Date was effective [date removed] and she moved in [date removed]. They have an interim Director that seems to be working hard to repair the trust of residents and get the retirement community back on a positive track. It's been a lot under normal circumstances but extra with all the other stuff.

We picked this community, for our loved one because it did have a new appearance look to it. I would tell a friend, don't go. They can improve on management, especially when they stop changing them.

Most of the nurses were very nice. The activities director left so they had no activities on the memory care side. We liked the facility and ppl during the tour. All the other things happened after my loved one was admitted. But we only had her there for a respite stay.

The move in was not good. There was no help from the staff and their equipment was pitiful. They said they were buying proper equipment so that may be changed, but they still need staff to assist with things like furniture. They were brand new and had a lot of problems that may not exist now. I gave a 3 overall rating because you couldn't get through to anyone by phone or otherwise. This was very upsetting to me and my Mom.