Harmony Senior Services

There were some glitches, there was a n issue on washing the residents clothes. I ended up doing the laundry for my mom. The people there were very loving and worked hard. The atmosphere was wonderful and the room was nice. The food was from the small kitchen and a lot of times it was not hot, or not enough for the residents in the dementia unit. The staff on the dementia floor worked hard, and had to work when they were sick. The loved the residents and did the best they could. I tried to decorate for the seasons and even played bingo with the residents. There wasn't a good activities director or activities for the resident. The head nurse got upset about the decorations and all kinds of stuff, sugar free items for diabetics. So I had to stop doing this. My mom was in the community for 10 months before moving to another community. At that point, she was getting worse, and had even gone to the hospital, and moved her to a nursing home.

The room size and cleanliness stood out the most. Had bunch of activity stations. Biggest concern was after we signed up, we were given fees we never went over, and kept raising the price. But the food was fantastic!

Harmony at Falls run was an assisted living and Memory Care Facility. Very nice, and a newer facility than Arbor Terrace. The memory care area was nice but I didn't get that warm comfortable feeling and I don't think it would have been a good match for my mother.

1st senior living facility visited. Memory care on the second level. As you enter the room there is a hall with closet on one side and bathroom on the other. One positive aspect is that they have a visiting doctor come M, Tue, Wed & Fri.

The place is nice, but I wasn’t impressed by the staff or how confused everyone was about my arrival when someone had just confirmed 10 minutes prior. They also treat you like a car lot so I wasn’t a fan of that either.

not impressed with the fact that they charge for everything above the basic room rental and care.

Be aware they run out of hot water at least once a week and maintenance cannot fix.

My parents have been there from August 2017 to the present.. There has been a fair amount of staff turnover during that period. The facility is newer, well maintained and has nice amenities.. No buy in which is nice. Food quality and service is generally poor. For the fees that should be much better. Good activities director!

Too expensive for their present needs. They didn't want any meals.

Everything is great while your loved one is able to move around and pretty much do most things on their own. Our experience was mostly good at that point, although some things we were told before they opened were not the same once my loved one moved in. But when they have issues that make them need more care that experience deteriorates. And the price goes up.

My loved one likes the food. We picked this community, because I was happy with what I saw from the tour experience. My advice to other families, looking into places, is to check and make sure they are staffed real good, because they are often understaffed.

Overall service could be improved

I went on a tour here and it was OK. The lighting was really bad and it made it feel the coldness. The furnishing is sparing and just not a homey feeling. I just saw all the residents lined up to get their medicine. I didn't like that. I recommend families tour as many places as they can before they make a choice.

The initial tour and marketing brochure were impressive, and I liked the small size of the facility. However, upon having my mother move in, I have discovered most residents spent most of their time privately in their own rooms/apts. Activities are on the calendar, but are repetitive in nature. The meals in the dining room are adequate at best, i.e., a cheese omelet for dinner was not freshly prepared, but was obviously frozen. So was the hard biscuit that was served with it. My mom only enjoyed the apples that evening. Chef prepared? Not! Now that I have placed my loved one here and paid the sizeable up front fees that are nonrefundable, it's not feasible to re-locate her at this time. She isn't happy, so neither am I!

Management is horrible, the community it self is great for loved ones. Turn over all the time and always short staffed.

Food was horrible, dining room was always dirty, staff was mostly lazy and sullen except the receptionists, who were always pleasant and friendly. [name removed], the maintenance man, was the star of the operation and the best PR promoter in the company, and cared the most. Can't blame the bad ones too much as it is terrible, nasty work.

Before choosing Harmony as a residence for your loved one, it's essential to be fully informed about their policies. One critical detail that may not be immediately obvious is their strict requirement of a 90-day notice prior to departure—regardless of the circumstances. This clause is firmly enforced, even in cases involving serious health decline or urgent medical needs. Families should be aware that the reason for leaving does not affect this policy, and staff will refer to the signed contract without exception. While Harmony presents a warm and welcoming environment during tours and initial interactions, our experience revealed a disconnect between that image and the actual practices in place. In our case, the emphasis appeared to be more on financial obligations than on compassionate care or flexibility in difficult situations. We encourage anyone considering Harmony to review all contractual terms carefully and ask direct questions about policies related to medical emergencies.

Mainly, you need people to work there who are And who are kind and who don't pick fights with residents just because their personalities dipper older people have a lot of eccentricities and there was just a lot of changeover constantly in the administration or no one in the administration very rarely was there anyone you could find that could help you med passes were sometimes done in the middle of the night waking residence up those are a few things

a lot of change over since i've been there. communication poor if i wouldn't be watching 24/7 things would of not happened for my mom weekend crew lazy. I email corporate and head person in charge never get emails back

I am a current, cognitively alert resident, who has lived here for over three years - largely due to personal inertia and the fact that I require only minimal assistance. The relatively new facility and its grounds are well maintained. The general atmosphere among residents might best be described as one of friendly apathy. While the direct-care staff is generally kind and well-meaning, they are mostly inexperienced and inadequately trained—reflecting a remarkably high turnover rate - even more pronounced among management and supervisory staff, resulting in a lack of continuity, institutional memory, and leadership stability. Fundamental principles of management and leadership appear to be absent. Procedures that should be routine are inconsistently followed or overlooked entirely. Residents often treated as a disengaged, homogeneous group. While input is occasionally solicited, it is rarely acted upon in any meaningful way. Dining quality mediocre and meals frequently lukewarm.