Harmony Senior Services

The staff here did a very nice job showing us around, and they did take their time to answer all our questions. This is a lovely community and there seem to be a lot of amenities here for their residents, the lay out is nice. We just felt that they were a higher priced compared to some of the other communities we had seen.

I have no complaints about the tour I had taken at this community for my loved one. The staff where friendly and made sure to answer questions we had for them in detail. They had a nice floor plan with lots of great amenities available to all of the residents. It was just not the right budget in the end decision.

The Village on Pheasant Ridge was nice but needed some work. When i was shown the rooms, i noticed they needed a lot of repairs. The flooring in some rooms was lifting and the walls needed repairs. The maintenance could do a better job at cleaning.

This is a brand new beautiful community. It was a little to expensive for us. The staff I met were nice and answered my questions.

I was not aware this was a 2 story facility. My father would have difficulty navigating an elevator every time he went for meals or to go to appointments. I am looking for a one floor facility for this reason. Price is a little higher than other facilities. Add ons are also higher.

Residents very friendly and staff that I have encountered or asked for help or information. Power off last night, no generator or way to get info and food plus service could use attention. Please remember we have only been here 2 weeks and I have been mostly dealing with unpacking. Maybe my expectations are not reasonable- don't know yet. Only one staff member has been less friendly and I did ask about it- explained as different personality. Have also been dealing with health insurance changes. Lots going on!

Quality of care is not optimal. There are not enough activities. Residents get two showers weekly. That is not enough. My husband smells of wet diapers.

Unfortunately my love one passed away in November 2025. Based on my experience, I would not recommend this facility. Frequent check ins with the resident are needed. More accessibility of Director if needed. We never met the director until my uncle passed away. The nursing staff were nice. The aides were not friendly, patient, nor consistent with is daily care at times.

The meal served would have been good, but it was absolutely too salty. The blinds in the window by our table had a thick layer of dust and food stains on them. The server [name removed] was very nice.

It looks great from the outside, and the price seemed better than many others in the area. The food is just ok, and seldom as advertised. My mother's apartment is nice and pretty spacious. Most of the staff are very good-especially [name removed]. They currently do not have a hair salon, so that is something my mother misses. Overall it's pretty clean, though I don't think my mom's apartment has had a deep clean since she moved in. I would recommend it to others, but would do so cautiously.

I toured Harmony and another facility before deciding to have my dad join Harmony. The building has a nice 'home' feel to it. My dad is right down the hall from dining, nurse, front desk, activities all the goodies which I'm grateful for since he can't walk long distance. Everyone I have met have been very pleasant and do seem to listen and care for what I have to say which made me feel so much better under the circumstances. [Name Removed]- LPN, [Name Removed] - Life Enrichment Director (actually gave me the tour), [Name Removed] - Executive Director. I have also met other, but I just can't remember your names right now and for that I'm sorry. We are in the working it out phase and when I do have an issue it's been addressed as of now. It does seem to be some disconnect between staff as to the needs of the residents but I'm hoping this is just a learning curve for all of us. I think all need to be present in the treatment plan meeting to avoid any confusion between staff and resident

I have had issues with billing twice. We have had difficulty with having medicine added to my mother's chart. They've had pest control issues twice. The staff members in the dining hall are nice. They are slow to respond when you ring the bell for memory care.

While the rooms are clean and nice and the food is reasonable, they are severely understaffed. The CNA staff are spread too thin and unable to provide accommodations promised. For example, it is rare for a CNA staff to bring my mom to any activities., they are unaware of the activities and are too busy to assist. I find that I must remind the CNA staff to change her sheets, to do her laundry and give her a shower. The lead CNA is also very unresponsive. The weekend help is almost nonexistent. My mom left her room without her walker. She wobbly walked to the main lobby (100 yards). No one offered any assistance despite her obvious frailty. Harmony lacks a cohesive and attentive staff that is so necessary to give you peace of mind that your loved one is being properly cared for.

Try to talk to some of the residents before signing the final papers. Ask about yearly rent increases. The facility is beautiful and has several amenities

Everything was well for the most part. I got the help and assistance we needed. However, we were using a demo room due to availability. They helped by getting him placed so I wasn't at all upset. The upsetting part was, the services (laundry, housekeeping) didn't help since it was a demo. We knew none of that. When asking for assistance we were told it would be done but never was. He didn't have a tv for almost 3 weeks. He was very bored and depressed due to that. After the tv, and PT started it helped a bit. We chose to extend another 30 days for respite to make a final decision. They offered so many activities he just wouldn't participate. (He lost his wife a few months earlier and didn't want to see "people") no fault of theirs, whatsoever: Upon our final 30 days. We were paid and everything was good. A few months later, I got a collection call stating we owed $[removed]. No explanation they claim they keep switching staff in business office so not sure. Still getting the collection calls.

It is a very nice building, but I don't think the staff is engaged at all. I believe the care is not sufficient. There are numerous times that I have gone there and my loved one and/or their room smells like urine. My loved one hasn't had a haircut since they've been there. Those are just a few of the examples.

If you're looking for independent living, it may work because you can transition. More options. Understaffed.

Making strides to improve on all areas. I looked at several options, this was the best in my price range and where I wished to locate. I'm not happy w rent fees raised 7%! Food has been an issue as well as the dining service but new hires look promising. It's clean, quiet, safe for my dogs which is very important, close but not too close to family & my friends. Staff is friendly & usually helpful. I would recommend it because our options are limited unless you've hit tons of $$$$$$$

We were in a punch and had to find a place for dad with memory care. Harmony had an opening for a male. I would recommend assisted living, it is a beautiful place.

As a result of being understaffed, patients spend much of the day sitting in wheelchairs. Meals are good but unless patients can feed a themselves, they usually don't have time to finish their meals. Overall, The Harmony at Wescott is a good and desirable place for assisted living but for memory care, I would only recommend it if one hires sitters. Patient's rooms are locked at night. This may prevent wandering but it also precludes observation. My wife had bruising which indicated she was roaming about her room at night, possibly falling with no one to know until morning.