Harmony Senior Services

After we chose the community and paid, things changed. Meals were not warm or on time. Very well intentioned but understaffed. My brother lived there about a month and a half. Residents seemed to be happy. My brother liked socializing at dinner. We expected more for the cost.

I visited the memory care unit and was very unimpressed. It just made me feel that those poor people were trapped in a very uninspiring space forever. There is a nice, but small outdoor space. There are a lot of other memory care options available in this area

Rooms nice but very tiny.

I went on a tour of the facility with one of the admission coordinators. She was quite rushed and condescending. Everything seemed "staged". We did not get a good feeling from the place. The nursing staff seemed quite unsure of themselves. I could not leave my family member there with a good conscious. There was no heartfelt concern or genuineness about the staff or the facility.

Our dealing with Harmony Square of the Crossings is totally a mentally, physically, and financially hurting experience. Just in a mere week after we sent our loved one to them, we received at least four different kinds of conflicting messages from them: * Comforting remarks that our loved one is in good hands, and that they are used to handling difficult situations; * Calls for help to deal with our loved one, as we were the supposed professionals; * Decisions to deal with difficult situations, which are not followed through; * Ultimatum to kick out our loved one, no matter what. Fortunately, Poet's Walk accepted the outcast, our loved one. And thanks for their professionally executed care plan, our loved one is on his way to his normal life.

My mom has been living here for two years. Initially the help was really good, but management is terrible. Lots of turnover. My mom is in a wheelchair and on oxygen, many times she has to wait 30 min - 1 hour to use the bathroom. We have a camera in her room so we have been able to document the timelines. However, our concerns fall on def ears. The aides work really hard but how can two people care for over 25 residents. There have also been times that my mom has had a scheduled shower, only to find that the aide didn't have time to give her one. It is frustrating because the facility is beautiful, but we are looking to move her.

We have had a family member at the Crossings since they opened. As of today. All the original employees have left. From what it hear it is on their own accord. What does that tell you? My opinion is that it seems corporate is not very supportive of the community. Training of the care takers seems lacking. Don’t get me wrong. People there seem to care about the residence. But aren’t trained to handle some situations. I hope they are turn it around for the sake of the residents.

High staff turnover. They forgot to order my mom's prescription drugs which she ran out of and had to be without for 3 days. Alarm bells in the apartments do not work well or staff ignores them. My mom fell in the bathroom during the night and no one responded to the call bell. She laid on the floor for 3 hours until she could get herself over to the phone and dialed 911. Rescue squad come up to her room and helped her back into bed. When I questioned staff about it the next day staff was never even aware the rescue squad had been there! (Poor security) They denied it ever happened! I obtained a copy of the rescue squad's report to show them. Never even got so much as an apology. They cut back on the frequency of doing laundry and bathing from what was originally promised because they can't seem to hold onto their staff. Poor management. Be forewarned: If your loved one requires hospice care and does not live on the first floor, hospice will not be allowed in to see them. Staff says having hospice patients on upper floors is in violation of the fire code. In my mother's final dying days, I had to run around looking for an assisted living facility that would allow her to have hospice services and move her. It was a nightmare.

Poor management, does not value staff. Takes cnas 10+ minutes or longer to respond to residents rooms. Short staffed constantly. Unable to find help when you need it. Staff does the absolute minimum. Rooms are not cleaned properly.

I would NOT recommend. Paid a lot of money for services that we didn't get and they didn't care. Aides weren't trained and food was horrible.

They said all the right things but after seeing the issues in both handbook and lease agreement I had no faith that they would be able to adjust their policies to take care of my issues and reasons that were the most important needs for me I backed out. Costly error on my part. Now 6 months later got $[fee removed] statement with a highlighted sentence that not paid in 5 days I will get charged another $[fee removed]. Seven calls to business office over 6 days have not been answered. Called corporate yesterday to corporate office yesterday also unanswered. I’m completely out of any ideas on how to resolve this as I don’t believe I owe them anything or that any one’s calls are not being responded to. This an unacceptable way of doing business. It looks pretty. They say all the right things but be very very careful.

My mother needed care and we were charged for the highest level of care. In general communication of needs and care instructions was terrible. Some individuals were clearly more capable and compassionate than others. But generally I found my mother was left alone and not given even a minimal amount of care and attention. My mother was only there for two months and I consider my choice a huge mistake. When she died I was actively seeking a personal nurse and trying to make arrangements to bring her home. I was also spending much of my time there because I had no confidence in all but a few of the staff.

The administrative staff has terrible communication with residents. The food is awful, the cleanliness is mediocre at best, takes forever to get a repair taken care of. Definitely not worth what the residents pay!

If I could give them all zero... I would. Do not trust [name removed]. They forced us to pay for 24 hour care for my father in law because he had diarrhea and they were afraid he was going to fall. We paid around $[removed] extra to caregivers for 4-5 weeks before we could get him the hell out of there. Would not recommended to people if they don't want to have to move somewhere else sooner or later.

The center has extremely high leadership turnover. A staff member told me that they had at least 8 Executive Directors in the last 4 years. You never see leadership unless you go to "Family Night" then you can see them for about an hour...going to each table. I hear cursing from staff a lot when I am visiting my Dad.  Also, staff do not wash hands and look sloppy...not professional. I have to beg them to shave my Dad and clean his fingernails.  The Activity Department is a joke.  The activities are for babies not adults.  I never get a return call when I leave a message.  I am thinking about moving my Dad.  It is poorly run.

Harmony at West Shore was a terrible experience for my mother. I moved her out after 9 months. Friendliness- depended on who I interacted with. Harmony should be shut down completely.

They need to hire more staff. I don't have many good things to say.

Mom never went into the facility, and I'm still fighting them over a year later to get my money back as per their contract. I only dealt with the faculty as my mother took a severe downturn two days after I took possession of the room at Harmony and mom was not able to leave her other facility. They were friendly enough until I canceled things and then the nurse on hand said that I will not get that money back. It was almost $[fee removed] I gave them.

Often times they would sit her in her wheelchair in the dining room at meal time and just let her sit there even though she needed help with picking things up. Then they would take her back to her room with no food. One time a worker was throwing away flowers in her room that had died. She dropped some of the dead flowers on the floor and spilled some of the water. It was still there two weeks later when I was able to go back and visit. It had been left there and walked on for two weeks.

Where to begin!!! First move in day AC was broke and we were delayed to move in. Then, a few months had heavy rain and we had leaks. BAD LEAKS in the bathroom and kitchen ceiling. Needed at least 6 oversized beach towels to soak up all the water. Also, had to worry about slipping and falling. Elevators are always broke. Fire alarms always go off for no reason. Then, last summer more leaks. This time entire bathroom ceiling had to be cut out and mold issues had to be taken care of. This took MONTHS of me riding managements ASS to get something done. The problem is you start to talk to one director and they take the info. And now they quit. So you tell the water and mold story all over again and again and again!!! They have had at least 10-13 directors in 1.5 years. Now we have an AC problem since the beginning of last summer and STILL HAS NOT BEEN FIXED! We were told all last year they are waiting on parts. They keep increasing the rent and the apartments suck with problems.