Harbor Retirement Associates LLC

Our loved one contract a bad virus while he was at the community, he ended up going to the hospital for about a week, The community then shut down and quarantined after he got sick. It was stressful and they were not very communicative at all, and it was just a bad experience.

This was pre-covid. While my mother was here, the process of getting her accepted into the facility went very well. They were on top of it right after we called them, they were very helpful and responsive with the transition. It was clean, they had activities, and it seems they had enough help. The downside was it was difficult to communicate with the nurse and coordinating doctors visits with her as well as coordinating paperwork that go along with the doctors visits such as lab results that came back to the facility. After my mother passed away, they never reached out to us, so we were very hurt by that.

I would tell my friends that it isn't a place for someone who is active. This is a community that provides more support for those needing more care. If you have a loved one who is more active there isn't much for overall interaction. The room my loved one is in is an efficiency room. The cleaning has been wonderful. The window is bright. Everything has been a la cart and my loved one does their own laundry. You can pay for this service if you would like. The food is prepared, and bland due to dietary restrictions, according to my loved one, due to other residents. I have eaten the food and I've never had any complaints. This community in my opinion has done a great job in managing the global pandemic. We haven't been able to see my loved one due to the restricted visiting hours during the day. However we appreciate this to keep the residents safe.

The memory unit is having issues. Residents are not being checked regularly, laundry is not being done, staff needs to improve. Management does not seem to respond to concerns that are brought to their attention. More staff and better training are necessary.

Things are not running the way they were in the past. There has been a turnover in staff leading to problems. The cove area has one washer and dryer for the whole unit (30 residents) and we have had constant assurances that more will be installed but nothing happens. The ratio of caregivers to residents is not met and especially affects the residents during meals. The building is visually lovely but it does not reflect the quality of the facility.

I chose Sabal because the administrator reassured me that he would be in excellent hands. She had run her own memory care facility on a smaller scale. I was told that there was 1 aide for every 3 people. The other facilities that I had looked at, the ratio was 9 to 1. My husband was admitted the next day! I had to travel to NY for medical reasons and my husband was too sick to travel. He hadn’t;t showered for me in 9 days, so I was reassured that he would be cleaned up. When Ireturned 4 days later, my husband had 3 pairs of pants on, 3 golf shirts and 2 sweaters! He was unshaven and had never showered and his teeth wee not brushed!! The toilet was dirty. I think that the aids looked in on him and saw that he was sleeping anddidn’t Want to bother him. With the toilet dirty, Idon’t think any staff had come in, they would have wiped the urine off the rim!

I thought it was pricey for what they offered. They showed us a model room that was nice but the guest room they showed us stank. It was dark and gray. They had activities going on but, for the price and the distance, it just wasn't going to work out for us.

When our loved one first moved there it was great, and then it went downhill. The people were really friendly at first, and by the time we left, I was not at all pleased with them. The director of sales was fantastic throughout. She was phenomenal. She bent over backwards to help get my loved one there and get the cost into the range our budget would allow. She had good communication overall. It was a good place for what we needed for my loved one. I was lucky that I had gotten to visit about 1.5 years ago, before Covid. So I had walked through then and was very pleased with it. I know they're going through a lot because of Covid, but it's hard to know what is due to Covid and what's just normal for them. There was a huge lack of communication, and especially because we weren't able to go inside due to Covid, we felt that communication was even more essential. It was very scary now knowing what was going on with my loved one. The executive director was absolutely awful, extremely rude, very unprofessional, not friendly, and not helpful. When I reached out to her with concerns about my loved one and tried to pinpoint some things and get some information, she would brush me off and not call me back. I would email so there was a record of the communication, and she would say she never got the emails. People I copied on the emails said they did get them. I definitely didn't feel comfortable having my loved one there, especially toward the end of her residency there.

Care services and activities are not specifically tailored for my husband needs. It seems that activities for residents with other necessities are fair

No facility is perfect. My mother was in a nursing home, which was ranked #1 in her area. It was abysmal. She was strapped to a chair and put in the hall. My sister lived close so she went weekdays and I went weekends. She had needs that we could not address ourselves. My husband is a resident in Harbor Chase. My family and I could no longer handle his behavior and it became apparent that he would be injured or worse. I chose Harbor Chase and the staff has been wonderful to me and most of them to him. Had one bad incident. I was told clothes would be washed separately, but found that difficult to believe because he sometimes has things on I never saw before and some of his are gone. I would recommend Harbor Chase to others because I believe the care is the best it is going to be. They are taking care of his needs. I know I should be there everyday, but that is impossible. I am not happy with activity director, but my husband can no longer participate in activities. The price increase every year is a huge issue for me, but I don't know the answers for this horrible situation. I no longer live in Florida and the staff has been so understanding of my situation. They keep me well informed.

Rooms are not secure. Too many people have keys and walk into rooms without client in room. Get a camera if moving in to this facility. Food is disappointing. Serving pizza for dinner is not acceptable! Difficulty speaking to management with slot of turn over. Activities director not visibly involved with clients. Staff you do have contact with are friendly.

We have not had a good experience with HarborChase. They did not tend to [name removed]'s needs. Especially his medications. We have moved him to a private care situation as a trial. It seems that he needs more attention than traditional assisted living can provide.

Absolute chaos at this facility, which is outrageously priced. I will be moving my parent out of here as soon as feasible. Do NOT recommend for your loved one. They do not give you a handbook. They do not integrate your parent into the community.

In the 5 months that mom was there, there was lots of turnover of management and leadership posts. Little consistency, had to keep starting over dealing with unresolved issues.

Their biggest problem is that their staff is overwhelmed and simply is unable to provide the consistent coverage needed to take good care of memory care Residents. The Residents tend to roam around unsupervised a lot.

Do not use if your loved one needs nursing care.

They charged $[fee removed] per month, had only a few activities and provided few & far between PT/OT. Meals were ordered from a menu but a 45 minute wait for service was not unusual.

If you are not independent and need level 3 or possibly 2 care or above there is not enough staffing and they do not respond timely. If you have private aides they ignore and do not provide services. High turnover of staff as well.

Cadence is a beautiful place. My husband's room is bright and sunny. Unfortunately, the staffing shortage means that on occasion, some tasks are overlooked. I have had to change my husband's pull-ups several times because he's soaked through his pants and the bed. One day I actually had to remove all the bedclothes, including the comforter, because they were soaked with urine. I then remade the bed myself with fresh linens. When I told the Memory Care Director, she was apologetic and said "you shouldn't have had to do that." But there was nobody else around to do it! There was a time when my husband fell out of bed and I found out two days later. It's just been all around a disappointing experience. The staff is pleasant and friendly. There's just not enough of them.

For the price and the amount of care, I don't think that I would recommend HarborChase of Jasper to others. If you have minimal needs it would probably be okay, but even at that, I think that it is overpriced.