Harbor Retirement Associates LLC

For the most part the staff is friendly, and when it comes to the care services we are averaging the good with the bad. Some care takers are excellent and others are below average. Unfortunately we are paying for services, we are not getting. Some care takers are wonderful, but others are over worked due to lack of adequate staff and some are put on the job with little to no training. If my family members was in independent living, it would be a very good fit….lovely facility, activities, etc. but assisted living has been disappointing and concerning. There is an extra charge for medication management. Meds are administered by CNA’s and Med Techs (those do not have CNA certification). There Director of Nursing is preset at the facility 1 day per week, maybe 2 and there is 1 nurse present from 7am to 7pm. They could improve on having staff who safely and adequately care for the number of residents in assisted living and memory care.

Our experience, food and activities excellent. Communication with our family fair at best. When he needed an aide and rung his buzzer, it would take between 30- 45 min at least. High turn over rate with employees. Some aides are nice some are not. The higher ups were not always truthful with my family. Mediocre excellent overall.

It was much better when my mother started there. There is new management and it is just not as good as it once was. [name removed] and [name removed] left and they were keys to success there. Their replacements are simply not very friendly or caring. And the nursing at the facility is the worse one could imagine. They are not helpful, caring or friendly. We have had numerous issues with the nursing staff, especially the head nurse. We had to finally take the nursing aspect of it into our own hands because they could not be trusted.

Don't let the entry, dining area and rooms be the *only* selling point. While they are nice and comparably fairly priced, none of it does you any good when they are understaffed, the food is mediocre at best, and the rooms don't get cleaned properly. It has been a year, but in retrospect, it just felt like the right hand absolutely did not know what the left hand was doing. Hopefully, it has improved since then.

As with all care facilities, the care in the evening is subpar compared to the day shift. They needed consistency, as some chefs did follow the menu and added or deleted items when preparing meals. My mother did not participate in any activities.

They've had leadership changes which have made for some rocky experiences but overall the care partners and employees are wonderful and truly care about their residents. There's also a bit of a Greek community now in memory care with several residents that speak Greek which might be important for someone with a Greek background. Obviously that's not set in stone but I do think worth mentioning

Prospective memory care residents and families should ask lots of questions and request tours during activity and meal times. Food needs to be simpler and contain much less salt. That's why there are salt shakers on tables! As far as the care, very simply, they need more staff, and in memory care, staff trained to work with residents who have dementia and Alzheimer's. What is given now is mostly adult day care.

Assisted living is understaffed. Rooms are too small and have problems. Food quality and choices need to be improved! Memory care is also very understaffed!

They tour giving you an idea that there is one memory floor, but there are two. People on the second floor of memory care, staff is low, lazy, not many memory activities. Only music, food, art activities on the first floor, and they often do not post activities for the first floor or communicate about them. Executive director is weak, no true bed or wall, cell communication if movement in the room. Went from two months of respite to five months and not what I expected. Nursing staff is on the first floor. Med techs, 2, food preparers, 2/3 on second floor, one occasional activity person weak. No nursing staff on the second floor, must be called even though they are more intensive memory occupants. Caught doubling diapers, lost glasses twice, no communication between family and the place. I put her in there for better care than I could do and activities. Disappointed more worried over money than the people living there! They need a system to tell staff if they wet the bed, get up at night, fall at night, page staff. Also needs first floor activities like music, art, cooking demonstrations, etc posted. Family needs to know if their loved one goes out for any activities

Cadence was not staffed or prepared for the residents from [name removed] They just hired an activities director but hadn't started yet...no activities...residents only watch TV.

Like: Hostess at front desk is always polite and accommodating. Memory Care supervisor takes time to talk to me. My drive to visit Mom is only 25 minutes. Dislikes: Not enough caregivers. Because of this I feel Mom doesn't take full advantage of the offering of activities.

The care was immediate and their report to me was efficient, clear and quick. I had great confidence that they had the situation under control and my mom was cared for. Also, the staff overall was very helpful and responsive when we did have problems.

I would encourage advocates for family members to be vocal and stay involved!This community is local. At the time, ownership was different. It has now been taken over and hopefully things will improve. My loved one is used to living here and has friends. Moving her would create more of a disruption. For someone who is more able-bodied and required less direct care, I think it would be fine.

Upon arrival, my mom's meds were not logged correctly, and she didn't have her insulin right for several days. Upon departure to nursing home (she was only at Harbor Chase ~6 weeks), the nursing home owner found many errors on her med records (changes/notes were on a nurses phone/not logged, etc.). The director did not return important emails concerning mom's care in a timely matter, we had to drop in on her in person after multiple email attempts. With the care services, they did their best, but her needed level of care was high. The meals are hard to rate as mom rarely ate and said she didn't like the food. She did like when they brought her cold things like milk, ice cream, smoothies. Activities are also hard to rate as she did not participate in any

Rating is largely based before the acquisition. Since the acquisition, food is better and staffing level and responsiveness is very uneven. Impossible to know how it will turn out. Given the level of chaos, I can not currently recommend the facility.

Cleanliness of the facility is great, the cleaning services to the rooms not so much. Staff are friendly in person but when I call since I live out of state many times do not get return call back this includes nursing department and business department. I would give customer service a "1". It took a while for my loved one to be assessed when she got to ALF. She struggled with getting the help she needed. There are still times she does not get PM care that is part of her plan. Breakfast is good but the other meals are premade and not great quality.

Newer facility with good food but lacking in quality care personnel. The price we are paying and the services we thought we would be receiving are far apart. The communication between the facility and the family needs to be improved drastically.

HarborChase of Naperville has some improvements that need to be made.

HarborChase of Naperville was very hotel like and similar to another experience my mom had.

My mother has been a resident at HarborChase for 18 months. They have consistently not been able to provide services they advertise providing as part of their care. She’s gone at least a month without her apartment being cleaned, Her bed is frequently not made, it took at least 10 months to get them to fix the thermostat in her room. When it is windy out you can hear the wind whistling through her bathroom vent, and her curtains blowing in because of the poor building construction. They call the med techs “care partners” but they really do little more than pass out meds. They have not established a “ relationship” with her after being a resident for 18 months, That being said, the activity director is Fabulous! the “ beautification specialist” is also fabulous! I get more feedback from them than I do the “care partners.” Good variety of activities, but for the size of community, not much participation.