Harbor Retirement Associates LLC

It is nice the residents are able to walk around the community. The meals seem to be the same each time and the food isn't good on taste. They seem to be bringing powdered eggs to my loved one after being told my loved one didn't like them. It is the same options on the menu each day.

I think the value for the cost is overly expensive. The facility is needing some development. There's no pool or outdoor gardens. Everything is just flat and uninspiring. They don't make the residents' beds early on in the day, and the service is inconsistent. I think I was overly optimistic at first and realized that a couple of months in. Some of the staff are great, and some are not. I think their biggest problem is understaffing. And the food is not very good at all. This is an expensive place, so I'm a little disappointed in that. The medical doctor also lacks follow-up and execution. But I think the staff there are friendly and mean to do well, and they seem to do the best they can despite being short-staffed.

I would tell others that the administrative staff was not timely in responding to concerns that we had. They did not respond when she would pull the cord, it could be 20-30 minutes before they would come to check on her. She had been left in her bed sometimes until 1030 in the morning until someone figured out no one had helped her get up. They were also not paying close attention to her taking her medications, until the family started going they were just not taking it seriously. We are still waiting on a refund check from them on the time that she was not there. If your loved one is more independent and needs less assistance, it would probably work out better for them. For the care she needed, it was just not a good fit for us.

Our loved one contract a bad virus while he was at the community, he ended up going to the hospital for about a week, The community then shut down and quarantined after he got sick. It was stressful and they were not very communicative at all, and it was just a bad experience.

This was pre-covid. While my mother was here, the process of getting her accepted into the facility went very well. They were on top of it right after we called them, they were very helpful and responsive with the transition. It was clean, they had activities, and it seems they had enough help. The downside was it was difficult to communicate with the nurse and coordinating doctors visits with her as well as coordinating paperwork that go along with the doctors visits such as lab results that came back to the facility. After my mother passed away, they never reached out to us, so we were very hurt by that.

I would tell my friends that it isn't a place for someone who is active. This is a community that provides more support for those needing more care. If you have a loved one who is more active there isn't much for overall interaction. The room my loved one is in is an efficiency room. The cleaning has been wonderful. The window is bright. Everything has been a la cart and my loved one does their own laundry. You can pay for this service if you would like. The food is prepared, and bland due to dietary restrictions, according to my loved one, due to other residents. I have eaten the food and I've never had any complaints. This community in my opinion has done a great job in managing the global pandemic. We haven't been able to see my loved one due to the restricted visiting hours during the day. However we appreciate this to keep the residents safe.

The memory unit is having issues. Residents are not being checked regularly, laundry is not being done, staff needs to improve. Management does not seem to respond to concerns that are brought to their attention. More staff and better training are necessary.

Things are not running the way they were in the past. There has been a turnover in staff leading to problems. The cove area has one washer and dryer for the whole unit (30 residents) and we have had constant assurances that more will be installed but nothing happens. The ratio of caregivers to residents is not met and especially affects the residents during meals. The building is visually lovely but it does not reflect the quality of the facility.

I chose Sabal because the administrator reassured me that he would be in excellent hands. She had run her own memory care facility on a smaller scale. I was told that there was 1 aide for every 3 people. The other facilities that I had looked at, the ratio was 9 to 1. My husband was admitted the next day! I had to travel to NY for medical reasons and my husband was too sick to travel. He hadn’t;t showered for me in 9 days, so I was reassured that he would be cleaned up. When Ireturned 4 days later, my husband had 3 pairs of pants on, 3 golf shirts and 2 sweaters! He was unshaven and had never showered and his teeth wee not brushed!! The toilet was dirty. I think that the aids looked in on him and saw that he was sleeping anddidn’t Want to bother him. With the toilet dirty, Idon’t think any staff had come in, they would have wiped the urine off the rim!

I thought it was pricey for what they offered. They showed us a model room that was nice but the guest room they showed us stank. It was dark and gray. They had activities going on but, for the price and the distance, it just wasn't going to work out for us.

When our loved one first moved there it was great, and then it went downhill. The people were really friendly at first, and by the time we left, I was not at all pleased with them. The director of sales was fantastic throughout. She was phenomenal. She bent over backwards to help get my loved one there and get the cost into the range our budget would allow. She had good communication overall. It was a good place for what we needed for my loved one. I was lucky that I had gotten to visit about 1.5 years ago, before Covid. So I had walked through then and was very pleased with it. I know they're going through a lot because of Covid, but it's hard to know what is due to Covid and what's just normal for them. There was a huge lack of communication, and especially because we weren't able to go inside due to Covid, we felt that communication was even more essential. It was very scary now knowing what was going on with my loved one. The executive director was absolutely awful, extremely rude, very unprofessional, not friendly, and not helpful. When I reached out to her with concerns about my loved one and tried to pinpoint some things and get some information, she would brush me off and not call me back. I would email so there was a record of the communication, and she would say she never got the emails. People I copied on the emails said they did get them. I definitely didn't feel comfortable having my loved one there, especially toward the end of her residency there.

Care services and activities are not specifically tailored for my husband needs. It seems that activities for residents with other necessities are fair

No facility is perfect. My mother was in a nursing home, which was ranked #1 in her area. It was abysmal. She was strapped to a chair and put in the hall. My sister lived close so she went weekdays and I went weekends. She had needs that we could not address ourselves. My husband is a resident in Harbor Chase. My family and I could no longer handle his behavior and it became apparent that he would be injured or worse. I chose Harbor Chase and the staff has been wonderful to me and most of them to him. Had one bad incident. I was told clothes would be washed separately, but found that difficult to believe because he sometimes has things on I never saw before and some of his are gone. I would recommend Harbor Chase to others because I believe the care is the best it is going to be. They are taking care of his needs. I know I should be there everyday, but that is impossible. I am not happy with activity director, but my husband can no longer participate in activities. The price increase every year is a huge issue for me, but I don't know the answers for this horrible situation. I no longer live in Florida and the staff has been so understanding of my situation. They keep me well informed.

My mothers clothing they told me, got misplaced for one thing. I instructed a case worker there to order clothing for her ASAP. Twice I called and never heard back from this person. So they told me they put used clothing on her. She wasn't dressed properly and I am in another state. I also wanted a TV for her in her room and they first said they didn't come with TV's, then she did get one. The hospice nurse told me she saw loads of people standing around on their cell phones not doing a darn thing. I was totally disgusted. I'm glad my mom was only there a little over a month. It was the hospice folks that did a great job. I know these facilities staff probably changes frequently. This was the last month of 2023 through January 2024.

If you are not independent and need level 3 or possibly 2 care or above there is not enough staffing and they do not respond timely. If you have private aides they ignore and do not provide services. High turnover of staff as well.

Cadence is a beautiful place. My husband's room is bright and sunny. Unfortunately, the staffing shortage means that on occasion, some tasks are overlooked. I have had to change my husband's pull-ups several times because he's soaked through his pants and the bed. One day I actually had to remove all the bedclothes, including the comforter, because they were soaked with urine. I then remade the bed myself with fresh linens. When I told the Memory Care Director, she was apologetic and said "you shouldn't have had to do that." But there was nobody else around to do it! There was a time when my husband fell out of bed and I found out two days later. It's just been all around a disappointing experience. The staff is pleasant and friendly. There's just not enough of them.

For the price and the amount of care, I don't think that I would recommend HarborChase of Jasper to others. If you have minimal needs it would probably be okay, but even at that, I think that it is overpriced.

We were happy to have a place for mom for two weeks in respite care while we found a suitable place for her. The overall experience was she was in a safe place. The nursing staff was very unprofessional and the food was HORRIBLE. Really HORRIBLE. Dining room very poorly run and I would never ever recommend to anyone. Mom is very happy now at [community name removed] in Jensen beach Florida, which I found on my own. Nothing is ever perfect, but Harbor Chase was HORRIBLE.

They had all the highest Care Certifications and at the time, it seemed like the right place. It was horrible. Management cares more about their pockets than the residents. They fired everyone who was caring and kept the worst staff and employees. Prepare yourself to be ignored by nursing and staff. The smell of pee in the memory care unit is unbearable. We complained so many times and nobody did anything about it. There is under staffing and because of it, very little oversight. The only good thing is the food. They have a good dining system, plenty of options, and it's tasty. I do not recommend it. They have a lot of work that needs to be done in order to be a proper home for your loved ones.

My grandmother has been living here since last Spring when they first opened. We have had nothing but trouble from the beginning; inedible food, forgetting to order medicine (they do not allow you to get your prescriptions from anywhere else), forgetting to distribute medicine, a complete lack of response from the staff, to name a few... My grandmother is not mobile and we pay for the additional care that she needs through a plan with Cadence but she is not getting that care. She is currently in the hospital after *another* fall that could've been avoided if the staff had responded in a timely manner. Sitting around for 2 hours waiting for help to get to bed is unacceptable. Sitting on the toilet for an hour waiting for help is unacceptable.