Harbor Retirement Associates LLC

ratings above

We chose Harbor Chase mainly because the aesthetics of it. When you walk in it feels more like a hotel rather than a facility.It was a nice bigger apartment space. They had a first class chef and the meals were very good. They have still managed to keep some activities going even with the circumstances. Before the lock-down, they did have a lot of activities to offer. As a family member I have not gotten a lot of communication from them, you have to call in order to get information from them, but I do know they have their hands full. My mom has gotten the care that she needs and the nursing staff has been good at staying on top of things. Overall, she is happy with Habor Chase of Naperville.

My mom went from a rehab facility to the Hearth on [date removed], the day that it was announced that no visitors could enter the building and residents would be quarantined due to Covid 19. It’s been very hard not to see first hand how my mother has been doing and very hard for her to be dropped off in a strange place without being able to visit family and friends. Overall, it has been a positive experience. My mother seems well taken care of and from what I can see the staff is kind and friendly. There have been some staff, particularly [name removed], who has gone above and beyond for my mother. I do feel communication is spotty. I have written some emails and left calls to the new director that have gone unanswered. I do think the director is trying hard to provide activities for the staff and has recently hired an activities director which I appreciate. I also sincerely appreciate that they have kept my mom safe during this pandemic. Given that for many family members this is a difficult time, not being able to come in to visit our loved ones or to bring them home, I think that there needs to be more consistent communication.

It's too hard to review at this point as my brother was hardly in for a few weeks before he was sheltered in place with the rest of the residents in their respective rooms. Before the lockdown my brother was starting to like it and integrate.

My uncle has been in memory care since April it was a very difficult decision as I live in another state I feel comfortable as I can under these circumstances I feel the staff have been very supportive and show their concern for his care The only issue I have has been a lack of communication from upper staff but when he was going through a very difficult situation they certainly stepped up and they were right there to bring the situation to an amicable solution on behalf of him

My father is currently in memory care. He is borderline and could do okay in assist living where occasional help is offered. The facility is new, clean and comforting. Food is generally okay as well. Because he is still cognizant, more interactive outside activities would be enjoyable. It was just a few months ago that he was attending Rays games with a group. HC needs to be able no accommodate his participation in assisted living off site activities.

I looked at many places before I got in touch with a place for mom. They gave me a few places to check out. I had already been to most but I took a chance on going to Harbor Chase and was happy I did. After I received all the particulars and it was one price instead of al a carte. Very clean, very friendly and very upbeat. I then had my daughter and mom come for a visit. My mom needs 24 hr and she gets that. The food is excellent. I've had lunch with my mom and so has my daughter. Excellent! My mom loves the food and is still getting her bearings but no complaints. This is a hard decision to make for anyone but you will not be disappointed.

We have had mixed experiences while my parents have been at HarborChase in Naperville. I really appreciate getting to know the front office staff as they have helped with giving my parents guidance and support. The nurses that we have on the second floor have been consistent, thorough, proactive, responsive, given guidance, and communicated with me in a timely fashion. In the beginning we were under the care of Dr. [name removed] but that was not suffienct so we switched to Dr. [name removed] and his nurse that attends weekly. The food has been pretty good but my parents have mixed reviews. Activities have gotten better but I struggle to get my parents involved. There is a great concern with Staffing being qualified, following protocol, following through, under staffed, many staff changes, communication with residents and families, head nurse is not efficient enough, and I am concerned the way the building is being run on a daily basis to meet resident needs. There is work to be done.

Good size rooms, dining experience adequate for the residents. Quite a few long term caregivers work there. Its better than quite a few other memory care facilites in Broward County. Always have several different activities going on at once.

Facility great. Kind of short staffed. They need more staffing. Mom always complains about temperature in hallways too cold.

The website & Concierge Brochure are the exact opposite of the daily living at HarborChase Coral Springs. DINING: the meals are cafeteria grade and far from fine dining. Stroganoff is not made with tri-colored spirals! How many hot dogs should senior residences eat in a week?! More importantly, there are not 3 on site restaurants, but only one main dining room; limited standard menu items and a daily main dish served. A portion of residences prefer not to eat in the main dining area as it is uncomfortable hearing people yelling, having tantrums, coughing, and seeing people drool. Two other options are available: but only a handful of small tables are outside the dining hall and they are already spoken for, or folks eat in their apartments. ACTIVITIES: mixed bag of arts & crafts. Residences believe some crafts are a waste of money & too often activities do not happen. Management is merely filling the calendar. Employees hours have been cut back and some games have been reduced/eliminated. Residences family members pitch in to this shortfall. STAFF: very friendly and helpful.

Get a Ring camera; you can have a 2 way conversation & see the recorded history. Learn your contract & handbook & challenge in writing any issues with pictures, names & dates. Mom is a Level 4 care (most expensive) on a feeding tube. Seven nurses cared for her @ different times, fed 4x a day. No one looked @ her peg tube in the first 21 days; brown crust built up on her pink sensitive skin under the plastic cap; very painful. Had a meeting w/mgmt & resolved the issue for better care. Only one nurse realized mom’s pancreatic symptoms (jaundice, spiked gluclose & itching) & worked w/the doctor. The Dir of Nursing’s credentials are lower than her subordinate & did not recognize the symptoms only accusing mom of eating sugary foods. Activities need work as well as entertainment. ID name badges must be worn daily & need to be large to see the name, not the institutions name. Nearly all staff’s 1st language is not English; they should speak slowly & softly upon entering a residences room.

Improve security. Handy having 3 meals here if you want that. Great location

Mother's in memory care. Staffing is a challenge. Most are friendly enough. Overall clean community facility areas. No daily activities that I am aware of. Feeding is consistent although the level of care to ensure that residents actually eat isn't. I'm not happy with response time so overall it's a three.

The staff was friendly, they were in a state of literally changing the entire staff when dad arrived. The food was always good and plenty of it... The activities were lacking in the beginning but improved over time with the new staff. Cleanliness is always a challenge I think, but we felt as if there was never enough staff to adequately handle the needs. There was a true heartfelt care from most of the caregivers and staff, they were just overwhelmed by the amount of work and lack of enough help I think.

I was there before they changed owners. It was great as independent living, but the nursing staff was absolutely horrible. They needed to hire people who care. Nursing staff needed better training.

I am exceedingly disappointed with the MEDICAL quality of care which may be the most important item. The medical attention has been lacking and slow with terrible communications to family member. But also delayed medical treatment. And we are using the providers that Harbor Chase recommends and has on site. In summary, this is the wrong place for my Mom, and I regret placing her there. The transition from home to Harbor Chase was difficult, disappointing, and frustrating. Harbor Chase is probably a nice place for someone who needs an independent living place and then slowly progressing to assisted living. It is not a good place for someone who is well into the need for assisted living but has to get used to new and strange living conditions. I wish we could undo our decision.

Administration for caring (laundry, nurse), feedback. We would recommend this community to others.

Other than the food, it was not a good experience for many reasons. They didn't want to take care of my father and wanted to put him in the dementia section. His mind was 100% so it was very unsettling to the family.

They are very accommodating. Clean building but sometimes there is an odor. Food is good. Staff very friendly and available