Harbor Retirement Associates LLC

My father is currently in memory care. He is borderline and could do okay in assist living where occasional help is offered. The facility is new, clean and comforting. Food is generally okay as well. Because he is still cognizant, more interactive outside activities would be enjoyable. It was just a few months ago that he was attending Rays games with a group. HC needs to be able no accommodate his participation in assisted living off site activities.

I looked at many places before I got in touch with a place for mom. They gave me a few places to check out. I had already been to most but I took a chance on going to Harbor Chase and was happy I did. After I received all the particulars and it was one price instead of al a carte. Very clean, very friendly and very upbeat. I then had my daughter and mom come for a visit. My mom needs 24 hr and she gets that. The food is excellent. I've had lunch with my mom and so has my daughter. Excellent! My mom loves the food and is still getting her bearings but no complaints. This is a hard decision to make for anyone but you will not be disappointed.

They are very accommodating. Clean building but sometimes there is an odor. Food is good. Staff very friendly and available

I would not recommend--there seems to be serious staffing problems (the executive Director recently left) communication with the facility can be difficult. We picked them because of the quality of the building and apartment construction

Friendly staff! Great company from fellow. Residents!

I'll have to think about that. Initially, it was pretty good, but communication was typically an issue. In the last several months, the tech staff completely changed over and they were not kind, responsive or supportive.

For the most part the staff is friendly, and when it comes to the care services we are averaging the good with the bad. Some care takers are excellent and others are below average. Unfortunately we are paying for services, we are not getting. Some care takers are wonderful, but others are over worked due to lack of adequate staff and some are put on the job with little to no training. If my family members was in independent living, it would be a very good fit….lovely facility, activities, etc. but assisted living has been disappointing and concerning. There is an extra charge for medication management. Meds are administered by CNA’s and Med Techs (those do not have CNA certification). There Director of Nursing is preset at the facility 1 day per week, maybe 2 and there is 1 nurse present from 7am to 7pm. They could improve on having staff who safely and adequately care for the number of residents in assisted living and memory care.

Our experience, food and activities excellent. Communication with our family fair at best. When he needed an aide and rung his buzzer, it would take between 30- 45 min at least. High turn over rate with employees. Some aides are nice some are not. The higher ups were not always truthful with my family. Mediocre excellent overall.

It was much better when my mother started there. There is new management and it is just not as good as it once was. [name removed] and [name removed] left and they were keys to success there. Their replacements are simply not very friendly or caring. And the nursing at the facility is the worse one could imagine. They are not helpful, caring or friendly. We have had numerous issues with the nursing staff, especially the head nurse. We had to finally take the nursing aspect of it into our own hands because they could not be trusted.

There are good people who are working there, but room for improvement in keeping the patients clean and keeping the rooms clean and in the quality of food.

Don't let the entry, dining area and rooms be the *only* selling point. While they are nice and comparably fairly priced, none of it does you any good when they are understaffed, the food is mediocre at best, and the rooms don't get cleaned properly. It has been a year, but in retrospect, it just felt like the right hand absolutely did not know what the left hand was doing. Hopefully, it has improved since then.

As with all care facilities, the care in the evening is subpar compared to the day shift. They needed consistency, as some chefs did follow the menu and added or deleted items when preparing meals. My mother did not participate in any activities.

The facility is beautiful and if you are looking for independent living with some extra care it's a good choice. They do struggle to keep qualified nursing staff.

Assisted living is understaffed. Rooms are too small and have problems. Food quality and choices need to be improved! Memory care is also very understaffed!

They tour giving you an idea that there is one memory floor, but there are two. People on the second floor of memory care, staff is low, lazy, not many memory activities. Only music, food, art activities on the first floor, and they often do not post activities for the first floor or communicate about them. Executive director is weak, no true bed or wall, cell communication if movement in the room. Went from two months of respite to five months and not what I expected. Nursing staff is on the first floor. Med techs, 2, food preparers, 2/3 on second floor, one occasional activity person weak. No nursing staff on the second floor, must be called even though they are more intensive memory occupants. Caught doubling diapers, lost glasses twice, no communication between family and the place. I put her in there for better care than I could do and activities. Disappointed more worried over money than the people living there! They need a system to tell staff if they wet the bed, get up at night, fall at night, page staff. Also needs first floor activities like music, art, cooking demonstrations, etc posted. Family needs to know if their loved one goes out for any activities

Like: Hostess at front desk is always polite and accommodating. Memory Care supervisor takes time to talk to me. My drive to visit Mom is only 25 minutes. Dislikes: Not enough caregivers. Because of this I feel Mom doesn't take full advantage of the offering of activities.

The care was immediate and their report to me was efficient, clear and quick. I had great confidence that they had the situation under control and my mom was cared for. Also, the staff overall was very helpful and responsive when we did have problems.

I would encourage advocates for family members to be vocal and stay involved!This community is local. At the time, ownership was different. It has now been taken over and hopefully things will improve. My loved one is used to living here and has friends. Moving her would create more of a disruption. For someone who is more able-bodied and required less direct care, I think it would be fine.

Upon arrival, my mom's meds were not logged correctly, and she didn't have her insulin right for several days. Upon departure to nursing home (she was only at Harbor Chase ~6 weeks), the nursing home owner found many errors on her med records (changes/notes were on a nurses phone/not logged, etc.). The director did not return important emails concerning mom's care in a timely matter, we had to drop in on her in person after multiple email attempts. With the care services, they did their best, but her needed level of care was high. The meals are hard to rate as mom rarely ate and said she didn't like the food. She did like when they brought her cold things like milk, ice cream, smoothies. Activities are also hard to rate as she did not participate in any

Rating is largely based before the acquisition. Since the acquisition, food is better and staffing level and responsiveness is very uneven. Impossible to know how it will turn out. Given the level of chaos, I can not currently recommend the facility.