Harbor Retirement Associates LLC

We like the location, it is close to our family as well as the newness of the community. It is beautifully decorated, very clean and the staff members are friendly. However they could make some improvements with their leadership team, it was quite dysfunctional from the get go from the initial move in, to the billing department, to their maintenance team. They have also had a lot of turnover rates.

We chose HarborChase because we were looking when covid was in full swing. There were only a limited amount of places that let us tour in person. Of the handful of places we were able to tour, the interior of the facility was prettier than the others we looked at and they also gave us the best price. The sales person was quite awesome and was great with following up with us. Since being there, we have had mixed results. The food here is not good, based off of what she has said sometimes they bring you things that are not cooked properly. I have talked to some other residents while visiting and they say the same things. I would tell others to be weary when your tour, if one of the residents approaches you and talks to you about how wonderful it is, we found out later that it was staged.

ratings above

We chose Harbor Chase mainly because the aesthetics of it. When you walk in it feels more like a hotel rather than a facility.It was a nice bigger apartment space. They had a first class chef and the meals were very good. They have still managed to keep some activities going even with the circumstances. Before the lock-down, they did have a lot of activities to offer. As a family member I have not gotten a lot of communication from them, you have to call in order to get information from them, but I do know they have their hands full. My mom has gotten the care that she needs and the nursing staff has been good at staying on top of things. Overall, she is happy with Habor Chase of Naperville.

My mom went from a rehab facility to the Hearth on [date removed], the day that it was announced that no visitors could enter the building and residents would be quarantined due to Covid 19. It’s been very hard not to see first hand how my mother has been doing and very hard for her to be dropped off in a strange place without being able to visit family and friends. Overall, it has been a positive experience. My mother seems well taken care of and from what I can see the staff is kind and friendly. There have been some staff, particularly [name removed], who has gone above and beyond for my mother. I do feel communication is spotty. I have written some emails and left calls to the new director that have gone unanswered. I do think the director is trying hard to provide activities for the staff and has recently hired an activities director which I appreciate. I also sincerely appreciate that they have kept my mom safe during this pandemic. Given that for many family members this is a difficult time, not being able to come in to visit our loved ones or to bring them home, I think that there needs to be more consistent communication.

It's too hard to review at this point as my brother was hardly in for a few weeks before he was sheltered in place with the rest of the residents in their respective rooms. Before the lockdown my brother was starting to like it and integrate.

My uncle has been in memory care since April it was a very difficult decision as I live in another state I feel comfortable as I can under these circumstances I feel the staff have been very supportive and show their concern for his care The only issue I have has been a lack of communication from upper staff but when he was going through a very difficult situation they certainly stepped up and they were right there to bring the situation to an amicable solution on behalf of him

My father is currently in memory care. He is borderline and could do okay in assist living where occasional help is offered. The facility is new, clean and comforting. Food is generally okay as well. Because he is still cognizant, more interactive outside activities would be enjoyable. It was just a few months ago that he was attending Rays games with a group. HC needs to be able no accommodate his participation in assisted living off site activities.

I looked at many places before I got in touch with a place for mom. They gave me a few places to check out. I had already been to most but I took a chance on going to Harbor Chase and was happy I did. After I received all the particulars and it was one price instead of al a carte. Very clean, very friendly and very upbeat. I then had my daughter and mom come for a visit. My mom needs 24 hr and she gets that. The food is excellent. I've had lunch with my mom and so has my daughter. Excellent! My mom loves the food and is still getting her bearings but no complaints. This is a hard decision to make for anyone but you will not be disappointed.

Administration for caring (laundry, nurse), feedback. We would recommend this community to others.

Other than the food, it was not a good experience for many reasons. They didn't want to take care of my father and wanted to put him in the dementia section. His mind was 100% so it was very unsettling to the family.

They are very accommodating. Clean building but sometimes there is an odor. Food is good. Staff very friendly and available

Friendly staff! Great company from fellow. Residents!

I'll have to think about that. Initially, it was pretty good, but communication was typically an issue. In the last several months, the tech staff completely changed over and they were not kind, responsive or supportive.

For the most part the staff is friendly, and when it comes to the care services we are averaging the good with the bad. Some care takers are excellent and others are below average. Unfortunately we are paying for services, we are not getting. Some care takers are wonderful, but others are over worked due to lack of adequate staff and some are put on the job with little to no training. If my family members was in independent living, it would be a very good fit….lovely facility, activities, etc. but assisted living has been disappointing and concerning. There is an extra charge for medication management. Meds are administered by CNA’s and Med Techs (those do not have CNA certification). There Director of Nursing is preset at the facility 1 day per week, maybe 2 and there is 1 nurse present from 7am to 7pm. They could improve on having staff who safely and adequately care for the number of residents in assisted living and memory care.

Our experience, food and activities excellent. Communication with our family fair at best. When he needed an aide and rung his buzzer, it would take between 30- 45 min at least. High turn over rate with employees. Some aides are nice some are not. The higher ups were not always truthful with my family. Mediocre excellent overall.

It was much better when my mother started there. There is new management and it is just not as good as it once was. [name removed] and [name removed] left and they were keys to success there. Their replacements are simply not very friendly or caring. And the nursing at the facility is the worse one could imagine. They are not helpful, caring or friendly. We have had numerous issues with the nursing staff, especially the head nurse. We had to finally take the nursing aspect of it into our own hands because they could not be trusted.

Don't let the entry, dining area and rooms be the *only* selling point. While they are nice and comparably fairly priced, none of it does you any good when they are understaffed, the food is mediocre at best, and the rooms don't get cleaned properly. It has been a year, but in retrospect, it just felt like the right hand absolutely did not know what the left hand was doing. Hopefully, it has improved since then.

As with all care facilities, the care in the evening is subpar compared to the day shift. They needed consistency, as some chefs did follow the menu and added or deleted items when preparing meals. My mother did not participate in any activities.

They've had leadership changes which have made for some rocky experiences but overall the care partners and employees are wonderful and truly care about their residents. There's also a bit of a Greek community now in memory care with several residents that speak Greek which might be important for someone with a Greek background. Obviously that's not set in stone but I do think worth mentioning