Harbor Retirement Associates LLC

We chose HarborChase of Southlake because we had used them in the past and had a really good experience. The room sizes here are very nice and spacious. They were excellent with communication since we were not able to go inside and visit with our loved one. In the beginning the food was delicious, when she moved into memory care it was not the same. I think it is a lovely place, they have a conducive atmosphere to home living and it is just a beautiful comfortable place to be in. I would absolutely recommend them.

What really worked out for our family is even during the pandemic, the community did not have to many restrictions so we were still able to visit our loved one. We would recommend this community to others.

The staff members at the community are super, and we thought the care services were wonderful. From our understanding our loved one seemed to enjoy the meals they served, and we thought the value was completely worth it. We have even recommend HarborChase to other friends and families.

I believe this is an excellent assisted living facility for many reasons. First, its location off Rt. 1 is so easily reached. It is near stores and entertainment such as The Kate theater named after Katharine Hepburn. It is close to Yale museums and the seashore. Besides offering excellent activities and food, the van provides scenic & out-trip rides and transportation to doctor appointments.

The meals and dining service is pretty good, and they do a good job keeping the community clean. Due to the covid restrictions the activities have been kept pretty limited.

My mother lived at Harbor Chase for approx 4 years and was taken care of very well and made many friends. Exec Director and Director of Nursing do a great job.

The staff who are here are very helpful and they really do care and are trying their hardest. They do seem to be understaffed, especially in the evenings. For a small organization, they are very compartmentalized with their duties. Overall, I am pleased with the quality of care and I would recommend them to others who are looking.

like the family dining room - 2-br suite we looked at was a little smaller than we'd like but like the atmosphere

This community was wonderful, and the executive director was absolutely amazing. The activities were great, our loved one was just able to participate in a lot of them, but they did offer a lot of variety. The person who was the activities was excellent and the value was excellent.

We love Harbor Chase. Please get a hairdresser in. Residents hair looks terrible. It's been 6 months. Extend outside /table visiting hours from Monday – Wednesday- Friday to Monday - Wednesday - Friday - Saturday - Sunday or every day . Thank you for taking care of my parents.

Mom has lived here for two years. She is very well cared for by both staff and Care Partners. She is a very high-functioning 93 year old. So, I would like more activities that cognitively stimulate her, other than bingo. They're covid protocols have been great!

Harbor Chase is a beautiful complex. Hubby is in memory care here. It's close to home and I would spend a couple hours a day with him until Covid. But, he's being treated so well by his Care Partners – no place is perfect. But very pleased.

Seem to care about their residence and it's very clean. Mom seems content. I do feel they should regularly communicate with family members. Mom doesn't use a phone and they don't give us regular updates on her care. We always have to call and ask someone for a status. I feel with covid, at least one family member should be able to go in to see residents, their apartment, etc. once a month at least.

[names removed] are excellent. They are very kind and very helpful. They make sure everything is handled and done well. In terms of the day-to-day care it is hard for me to assess as I have limited access to my mom.

Overall, my family is very happy with the facility and care they receive from staff. Since the COVID changes though, it seems management and the foodservice have been very inconsistent.

Issues handled well. Hard during COVID for everyone.

We were there for 13 months. I feel that they did a good job of caring for my loved one. The distance was difficult for the family to go visit of our loved one. The experience overall was good. There were daily activities for residents. Due to my loved one being a fall risk, the community kept her in the dining room to participate in activities and keep watch over her.

We chose this community becasue of the location, the cleanliness, and the promises made. The room sizes are not bad, shes got her bed, TV, chair and a couple of tables. My mother actaually eats and she likes the food, no complaints. They have been very cautious with COVID. The memory care is expensive. When they were able to get out, they would be able to get them out and take them on trips, play music, do exercise classes and other activities.

The Hearth at Gardenside is a very comfortable community. People there are attentive. The community is actually more elegant than we expected. Room sizes are good, food is excellent. My only concern is that they do not fully understand this virus.

Beautiful facility, every amenity you could need, excellent location. If you can afford it this is the place to go!