Harbor Retirement Associates LLC

We chose Harbor Chase mainly because the aesthetics of it. When you walk in it feels more like a hotel rather than a facility.It was a nice bigger apartment space. They had a first class chef and the meals were very good. They have still managed to keep some activities going even with the circumstances. Before the lock-down, they did have a lot of activities to offer. As a family member I have not gotten a lot of communication from them, you have to call in order to get information from them, but I do know they have their hands full. My mom has gotten the care that she needs and the nursing staff has been good at staying on top of things. Overall, she is happy with Habor Chase of Naperville.

My mom went from a rehab facility to the Hearth on [date removed], the day that it was announced that no visitors could enter the building and residents would be quarantined due to Covid 19. It’s been very hard not to see first hand how my mother has been doing and very hard for her to be dropped off in a strange place without being able to visit family and friends. Overall, it has been a positive experience. My mother seems well taken care of and from what I can see the staff is kind and friendly. There have been some staff, particularly [name removed], who has gone above and beyond for my mother. I do feel communication is spotty. I have written some emails and left calls to the new director that have gone unanswered. I do think the director is trying hard to provide activities for the staff and has recently hired an activities director which I appreciate. I also sincerely appreciate that they have kept my mom safe during this pandemic. Given that for many family members this is a difficult time, not being able to come in to visit our loved ones or to bring them home, I think that there needs to be more consistent communication.

It's too hard to review at this point as my brother was hardly in for a few weeks before he was sheltered in place with the rest of the residents in their respective rooms. Before the lockdown my brother was starting to like it and integrate.

My uncle has been in memory care since April it was a very difficult decision as I live in another state I feel comfortable as I can under these circumstances I feel the staff have been very supportive and show their concern for his care The only issue I have has been a lack of communication from upper staff but when he was going through a very difficult situation they certainly stepped up and they were right there to bring the situation to an amicable solution on behalf of him

My father is currently in memory care. He is borderline and could do okay in assist living where occasional help is offered. The facility is new, clean and comforting. Food is generally okay as well. Because he is still cognizant, more interactive outside activities would be enjoyable. It was just a few months ago that he was attending Rays games with a group. HC needs to be able no accommodate his participation in assisted living off site activities.

I looked at many places before I got in touch with a place for mom. They gave me a few places to check out. I had already been to most but I took a chance on going to Harbor Chase and was happy I did. After I received all the particulars and it was one price instead of al a carte. Very clean, very friendly and very upbeat. I then had my daughter and mom come for a visit. My mom needs 24 hr and she gets that. The food is excellent. I've had lunch with my mom and so has my daughter. Excellent! My mom loves the food and is still getting her bearings but no complaints. This is a hard decision to make for anyone but you will not be disappointed.

Improve security. Handy having 3 meals here if you want that. Great location

Mother's in memory care. Staffing is a challenge. Most are friendly enough. Overall clean community facility areas. No daily activities that I am aware of. Feeding is consistent although the level of care to ensure that residents actually eat isn't. I'm not happy with response time so overall it's a three.

The staff was friendly, they were in a state of literally changing the entire staff when dad arrived. The food was always good and plenty of it... The activities were lacking in the beginning but improved over time with the new staff. Cleanliness is always a challenge I think, but we felt as if there was never enough staff to adequately handle the needs. There was a true heartfelt care from most of the caregivers and staff, they were just overwhelmed by the amount of work and lack of enough help I think.

I was there before they changed owners. It was great as independent living, but the nursing staff was absolutely horrible. They needed to hire people who care. Nursing staff needed better training.

I am exceedingly disappointed with the MEDICAL quality of care which may be the most important item. The medical attention has been lacking and slow with terrible communications to family member. But also delayed medical treatment. And we are using the providers that Harbor Chase recommends and has on site. In summary, this is the wrong place for my Mom, and I regret placing her there. The transition from home to Harbor Chase was difficult, disappointing, and frustrating. Harbor Chase is probably a nice place for someone who needs an independent living place and then slowly progressing to assisted living. It is not a good place for someone who is well into the need for assisted living but has to get used to new and strange living conditions. I wish we could undo our decision.

Administration for caring (laundry, nurse), feedback. We would recommend this community to others.

Other than the food, it was not a good experience for many reasons. They didn't want to take care of my father and wanted to put him in the dementia section. His mind was 100% so it was very unsettling to the family.

They are very accommodating. Clean building but sometimes there is an odor. Food is good. Staff very friendly and available

Friendly staff! Great company from fellow. Residents!

I'll have to think about that. Initially, it was pretty good, but communication was typically an issue. In the last several months, the tech staff completely changed over and they were not kind, responsive or supportive.

For the most part the staff is friendly, and when it comes to the care services we are averaging the good with the bad. Some care takers are excellent and others are below average. Unfortunately we are paying for services, we are not getting. Some care takers are wonderful, but others are over worked due to lack of adequate staff and some are put on the job with little to no training. If my family members was in independent living, it would be a very good fit….lovely facility, activities, etc. but assisted living has been disappointing and concerning. There is an extra charge for medication management. Meds are administered by CNA’s and Med Techs (those do not have CNA certification). There Director of Nursing is preset at the facility 1 day per week, maybe 2 and there is 1 nurse present from 7am to 7pm. They could improve on having staff who safely and adequately care for the number of residents in assisted living and memory care.

Our experience, food and activities excellent. Communication with our family fair at best. When he needed an aide and rung his buzzer, it would take between 30- 45 min at least. High turn over rate with employees. Some aides are nice some are not. The higher ups were not always truthful with my family. Mediocre excellent overall.

It was much better when my mother started there. There is new management and it is just not as good as it once was. [name removed] and [name removed] left and they were keys to success there. Their replacements are simply not very friendly or caring. And the nursing at the facility is the worse one could imagine. They are not helpful, caring or friendly. We have had numerous issues with the nursing staff, especially the head nurse. We had to finally take the nursing aspect of it into our own hands because they could not be trusted.

Don't let the entry, dining area and rooms be the *only* selling point. While they are nice and comparably fairly priced, none of it does you any good when they are understaffed, the food is mediocre at best, and the rooms don't get cleaned properly. It has been a year, but in retrospect, it just felt like the right hand absolutely did not know what the left hand was doing. Hopefully, it has improved since then.