Harbor Retirement Associates LLC

My loved one is blind from a medical condition so that affects how they can participate in activities. I very much appreciate Activity Staff and their important contribution to making this life better. Difficulty in keeping enough staff is reason for downgrade in Care Services. Caregivers they have are caring and respectful. The atmosphere here is warm and caring.

The community is very clean. The staff is phenomenal, the room is very nice and the food is decent believe it will be better once they hire a cook. I would recommend and pick this community again for my loved one. All the staff is very nice down to the janitors. The community has happy hour but they don't have a lot of activities, I would like my loved one to do some more activities that is provided.

Harbor Chase is a beautiful facility but for me the caregiver it seemed too cold. Staff was friendly. It is a larger facility. It felt more like a hotel environment rather than the homey environment we were looking for.

HarborChase of Naperville was a lovely place. It looked like a Michigan Avenue hotel. With the number of people in the Assisted Living section though, I wasn’t confident that the smaller Memory Care section would get all of the attention the people there needed.

Overall was a very nice friendly community from what we saw on our tour.

It is a good place and the staff was very nice. They did seem to be very short of staffing. So that led to some issues with assistance on certain issues. Overall it seemed to be a very nice place and very caring.

The facility went through a labor staffing issue but they have a great facility in a great location. It is very well maintained. Anytime I reached out they were always friendly and very nice and responded back.

I have an extra nurse with our person for part of the day. I think the nursing attention could be a little bit better than it is, including responses to questions and concerns. But otherwise it's okay.

my loved one was in bad shape with Alzheimer's, so there wasn't much the staff at HarborChase could do. they did their job, and they did what was expected of them. overall, it was an okay experience.

we're really pleased with HarborChase. my husband seems to be adjusting well and likes the community. they offer a lot of amenities, I would recommend to friends and family. a good environment that doesn't smell like a stereotypical nursing home, very clean as well.

HarborChase of Riverwalk was our second choice. It was a very nice facility and we enjoyed talking with the staff, but we decided to go with another HarborChase location that was a bit smaller in size.

They are overly friendly at this community. They worked with us on everything. They are short staffed right now so the meals do come out late sometimes. Aside from this this is a great community and the care is good its just them being short staffed right now.

I have had my mother there for nearly three years and at first was a little concerned when things went missing like remotes or the cleanliness of the room. Overall I knew this was a safe place for mom. I knew they would do what was needed to protect and monitor her health. I was really annoyed that I wasn't ever cued to get more incidental or the sheets weren't being changed or as she became incontinent mattress wasn't protected. A lost comforter was also a cause for concern. Well after the come to Jesus meeting, we concluded the comforter was for ever misplaced. The management make it clear to go out buy what was missing and they would credit the bill in fact exceeded my expectations. In the most recent hire the director over the nursing care has stepped up the services. Mom being a diabetic she has arranged to have an endocrinologist to make onsite visits, beside the podiatrist in short they are making the care of mom much easier on myself. Julian

They had smaller rooms. This was a nice community. However, the initial offer was changed after I got home.

Our tour at HarborChase was fine. I thought it was a very nice facility. The only problem was the layout for independent living was too spread out, and it was too far of a walk to the main lobby.

Our loved one was only there for a shot time, but during that time the community was really well kept. The meals looked very tasty, and they had a good amount of activities for the residents to participate in. At times they did seem understaffed, but we know that was due to the pandemic so we do not fault them for that. Our loved one really did thrive there and did well there.

I believe they are short staffed. The staff that are there are wonderful. They have wonderful food here for the residents. There are lots of different activities available for the residents to choose from. The community tries to accommodate and see to all the resident's needs. I think it is good as they try to go above and beyond for the residents and families.

It's a good community and my loved one is well taken care of. The director is very caring but the admin is too far removed from the care side. communication is good with the caregivers but with administration, it is very week. I would recommend this community to others as long as you are aware of the shortcomings

This was a beautiful community, it was just twice as much money as another we found. I think that was because It was a very new community and much larger. It seemed like a very nice place, with nice rooms, and the staff seemed nice. I would just pop by unannounced, to see what was going on since my loved one has dementia and can't necessarily tell me. I didn’t see anything that was weird. During activities time, it looked like most people were there participating. There were a couple of groups based on different abilities. They seemed very interactive with their residents.