Hallkeen Management

Our experience with Highlands has been a good one! The staff is friendly, welcoming, and always more than willing to speak with you regarding any questions or concerns you may have. The facility itself is clean and well kept, and has a very pleasant comfortable feel. It's a nice place, overall.

It was nice, but I was shocked at the $4,000 one-time fee that was involved for all residents. It’s a beautiful facility and liked the location, but that was an extra fee that other facilities did not share.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. We ended up selecting another community, but this is somewhere I would have considered as an option for my loved one.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, and all of the staff I met seemed friendly and professional. However, my loved one was a bit beyond the level of care they provide here. It is definitely worth a look for those looking into assisted living, however!

Our loved one has only been here a brief time, but so far we are pleased with our experience at Emeritus at Mount Laurel. The facility is well kept and clean, and the staff have been friendly and professional in the care that they provide. I was a bit disappointed in their post move-in follow-through. They told me they would follow up with me in 2 weeks to check in and I ended up having to be the one to schedule that meeting. I also had to remind them more than once to get them to come through on a few things they promised us during the sales process.

The staff is fantastic but the nursing staff leaves much to be desired. My parents been here for a month and a half. Overall I expected a little more from the nursing staff. The facility itself is very clean and everyone is friendly.

I just placed my sister with Prospect House. The staff is wonderful and very helpful to any of my needs for my sister. They plan many activities thru out the day. Its well kept up.

They do a really nice job with what you get for what you pay. The staff is friendly, and certainly the administration is friendly and those I approach, but I don't think they approach me as much. I really like the activities director, she has a lot of music going on, they do have a lot of movies as well. I do have a concern about the food, it's fine for what it is, but I am concerned that when they feed people they don't have enough staff to feed them one on one, and one person will feed several people and so they are standing and not as engaged, though I realize that isn't an option for them. We chose this because it was better suited to our loved ones needs at this stage, it is also in a good location for us, and we are happy with her general care.

I toured this community when I was looking into care options for a loved one. I actually toured a few different Emeritus communities, and I was impressed by the overall quality of all of their facilities that I saw. This community was well maintained, and I liked their policy about upgrading and renovating the rooms that new residents move into. I didn't end up selecting this specific Emeritus community due to location and logistics, but it was definitely somewhere I'd recommend looking into for other families.

We toured this community when we were looking into care options for a loved one. This was a nice enough looking community, it was very clean and well kept. The staff seemed very knowledgeable and caring, as well. The atmosphere just seemed a bit too clinical for our liking, and we didn't feel like our loved one would have been entirely comfortable here.

The food is very good. One suggestion is, I think it would be helpful to have a quarterly meeting with the families just to check in and get feedback. We looked at 3-4 places and the rooms are the most spacious of any we saw. They were able to accommodate two beds, where the others could not.

Sounds like a wonderful small facility. Two wings with 17 residents each. Staff does not wear scrubs. All doors, sinks, etc. color coded and set up like a dorm with rooms off of a hallway that leads to a living room and dining area. Shared room $5750; Private room $6750.

This had assisted living too and it would have been my second choice. It's very clean and if my mother could have been in assisted living versus memory care that would have been my first choice. They did have a floor for memory care but there were a very limited number of rooms.

Excellent facility for assisted living... Some what less for Indeedent living.Good care. Living space very limited. Qualifying for extra space cumbersome

I was pleased with the aides, but not with the facility's policy on medications and treatment. Windrose had my loved one medicated to the point of being lethargic and falling asleep when I would come to visit, and when I asked them about it, they said they don't monitor the condition of the patient before administering more medication. I think coordination between the prescribing doctors and the nurses who administer the medications and care is important, and I was not happy with that part of the care at Windrose. Even though I visited at all different times, I didn't' see activities going on. They would just set the residents in the TV room in front of an extremely loud TV, completely unengaged.

Over the past almost year, there have been some very friendly people. And there have been some people that, had they been my only impression of the facility, I wouldn't have put my loved one in it. It's like a box of chocolates, you never know which you're going to get. It could be a reflection that they're stressed out due to Covid. When we've gone in to visit, the person who's there to screen you doesn't always acknowledge you, or people have been standing there talking blocking the front desk, and the staff doesn't move those people to help you sign in. It's just frustrating when that's happening multiple times. The overall facility appears to be clean, but I haven't been able to go to the dining room or other public areas. They're cleaning the apartments, but my loved one's chair hasn't been dusted sometimes, and the bathroom wasn't always clean when I visited. There's nothing glaringly bad here, but there's also not been anything I've been able to say "Oh that's so wonderful" about. Sometimes there's a lag in communication. I'd like to see them have an out of office response on emails that directs you to call elsewhere if you need immediate assistance with an issue. It's been tough with a loved one who has some memory issues. We can't always rely on her comments 100% in determining if something did or didn't happen. And then there's a lag in the staff getting back to you when you try to clear things up. That's just frustrating. I know it's a tough situation for everyone to handle right now during Covid. . .

The community was nice and the people seemed genuine about working with the residents. They were out doing things. The tour was good. The only thing was that it was further than we needed and the price.

So far, so good.

Very clean place - looks awesome... but very very short staffed on the regular and the advertised menu is never what they really get.. Checks every 2 hrs. at night were not being done. :( We pulled her from Maple Ridge due to the lack of proper care. The place is ok for folks that need just basic supervision... nothing really more than that.

There is a ridiculous administration fee of [removed] just to get in there. That was outrageous. He wasn't even there 2 months. And then I had to ask multiple times for the rebate he was due and they deducted an extra day. It took over a month to get check back. People should be told before sitting down to sign that there is a [removed] additional admin fee and not find out when signing you need that much more.