Greenbrier Senior Living

The facility is nice. However, they do have staffing issues. They have nice outings and activities for the seniors. Issues with washing clothes. A lot of my Aunt's clothing went missing and then she would have other people belongings on her clothes and room.

My mom lived in memory care at The Oaks for a short period of time. Pros included many kind and loving caregivers, clean and safe accommodations, knowledgeable nurses, good food, very “pretty and put together” on the outside. Cons included the “absence” of a director, being passed off to someone else when I wanted to speak with the director, billing issues after move out, some caregivers inexperienced and/or not cut out for this type of work that takes a special calling. The Oaks may be fine for assisted living options, but I would seek other stand alone memory care first if I had to do over again, and choose a place with fewer residents and a better caregiver ratio.

Liked most of the workers there. There payment system sucks. They are not equipped to handle Parkinson patients like my wife, even though they said they could. I would recommend, if they don't have a lot of medical issues.

Everyone was great, the rooms were clean. They did not however have a full kitchen was one thing we’re looking for in the event. He wanted to cook because he does like to cook. It was the most expensive senior living that we had visited. Everything was clean. I wasn’t impressed with the menu that they had on the table for lunch. They did have all of the extracurricular activities the minister that comes in a person that plays music that comes in. They have their ability to get you where you need to go

[name removed]and [name removed]who run the activities and outings, do excellent work interacting with the residents and showing them love! The concierges are friendly and uplifting. The staff caring for the residents, some are ok. Some need training on how to care for the elderly and how to show them they care. The dinners need most improvement with healthier foods, not hot dogs or slop and cheap options of grilled cheese on white bread, hamburger meat??? In water that dont like healthy at all. I have asked for fresh fruit and fresh vegetables be offered, put on tables on daily basis The care, the staff responding to my mom on level 2 needs great improvement and I am in meetings with Executuve Director currently. A lot of things not done consistently. even sweeping mopping room floors!

Some nice people, but I had to REALLY watch their billing. I feel sorry for residents who don't have a good caretaker to watch their charges. Also, we didn't know that hospice care could be added while we were there at no cost to us. It would have really helped. We wore ourselves out taking our parents to all kinds of drs and they were in and out of the hospital. All of that could have been handled by hospice.

The facility was very nice and so were the staff and administrators. The administrators made move-in very easy for us; they were kind and supportive. The maintenance man, [name removed], was extremely helpful. The caregivers and nurses were generally great, and the facility's physician, [name removed], was exceptional. Communicating by phone with someone in MEMORY CARE was practically impossible. The staff in that program has a cell phone, but they rarely answer it. Additionally, there were NO activities provided for people in memory care. They have a gorgeous outdoor garden, but the residents were not allowed to go out there alone and no one took them out there. Such a shame!

Food was terrible over 20 people have left for the [community removed]. The facilities are good, director is money crazy and the food is terrible. The apartment size and location of the community are both good.

Just make sure you get everything in writing as they promised one thing and tried to change to another price. If I didn't have it written down it would have been a huge problem. Tt's not the worst but still not the best. They put my mother in a shared room and the other woman had 2/3 of the room and wouldn't move her stuff over enough and they didn't make her. Although they didn't even agree to what the sales guy promised even when I produced it in writing. All those places are the same. They paint a perfect picture all rosy till you get your lives one signed in then the truth comes out

Positive: New facility, lovely décor Fun programs & have excellent visiting entertainers. Negative: Insufficient info for move-in & orientation. Residents and families have to feel their way through the process. Resident to caregiver ratio often seems to be inadequate, particularly for those residents needing extra attention. Management does not seem to take family concerns seriously. Housekeeping is not up to par.

They are short staffed at the time being. Many agency nurses so no consistency. Overall staff is very nice and doing the best they can. New chef so menus are getting figured out. Many activities daily. Good parking. Secure in and out.

This was based on our experience in the memory care side. Can't speak to AL side. Physical space was not good but memory care staff was terrific. For memory care, yes we would recommend this community to other families - if [name removed] is still there

Difficulty communicating when another sibling is involved. Request for documents not honored. I would not recommend them. I don't appreciate being dismissed by those in charge. My requests for documentation of Mom's residence at the facility have not been completed. The staff are kind and caring.Nurses seem competent.It's really mostly management and their lack of concern for my concerns.Mom lost her medalert and they don't seem to care.

The nursing staff has no accountability to anything and does not take any responsibility to anything. In two months have I have received 3 calls telling me they were totally out of a medication. There is no inventory of meds and no set points to reordering. The nurses just passes out the meds and does not worry about what in inventory or reordering. The pharmacy sets when a person gets the meds even with doctor orders the nurses will not give the meds at correct times. This resulted in uncontrolled blood pressure. The facility is being paid to manage medications and doesn't and seam to not care. They are supposed to be getting meds from their pharmacy but always calling me and I have to jump through loops to get the medication. Talking to the director helps a little but there is no management of those nurses.

On the meals, I can't rate this because I've never seen or eaten It came down to two facilities. High Point and [community name removed]. Both were comparably priced and both were fairly new facilities. We were leaning a little bit toward [community name removed] when, upon finding out we had narrowed it down to two, their sales person badmouthed High Point. On the other hand, when I asked High Point, what they thought about [community name removed], they said "While we would like you to be a part of our family, either choice is an exceptional facility and your father (in-law)will be happy. "there. That said, my father-in-law is well fed and he seems to think the food is just fine.

Food is definitely one of Red Cedar Glens weakest qualities. I think they need better cooks and better management. The supervision in all of the above listed categories is lacking. I think they could do better.

There have been several appeals for contributions for Christmas bonuses and a food bank for the employees, use of families streaming subscriptions for football games. Plus, during the first Covid outbreak in the facility, they requested family members come sit with their infected resident to prevent falls. I would not be surprised to learn that they are having financial difficulties.

I would say extremely expensive and food is terrible.

The care, and especially value, I see no issues with. You can do a lot worse for similar price. Communication from administrative staff could be much more proactive.

Let me preface my comments with the fact that this was during covid and they lost a housekeeper and were short handed. The nursing staff was very attentive and kept us informed. I understand it is hard to get good help for any position these days and care facilities even harder.