Greenbrier Senior Living

Our issue with the community was all of the restrictions due to covid. Our loved one declined so rapidly when he was isolated, we could do window visits but his hearing was not good. He also was not able to verbalize well so it became extremely hard to talk to him. When we were able to visit the community whenever we wanted, we were able to observed everything and everything was good, but once the lock downs started it was hard to see everything that was going on. Generally the staff members were all amazing. When it came to the care services, the nurses on the first and third shift were wonderful. The supervisor on the second shift was amazing, however they would bring in new people to help her, and they were just not as experience as we wished they were. The meals and dining service was terrific, and for a lot of the residents there they activities were great. It is expensive but overall the value was reasonable. The rooms all have heat in them, but the only AC unit is in the common areas. .

The reason we chose Robin Way was because it was our understanding that she could stay there once her money ran out, and no matter her health condition. She started to fall more frequent and just after a year of being there they didn't want her to stay because they didn't want to take that falling risk. We know it was a good place, but we were just disappointed about her not being able to be there because of her falling. That was not made clear, and they led us to believe that could be her forever home. We also had some concerns about her medications being on time, she had Parkison's which needed to follow a strict medication routine, and often times she would receive her medication an hour early or an hour late.

We chose Renaissance North Tampa because it was very clean and everybody was friendly to us and the staff members were also very friendly to their residents. I really liked the activities that memory care was able to provide as well. The room sizes here are a little bit tight for us. The food here is something they could use improvement on, the meals are not very nutritious.

they are in the process of changing management, so I would wait and see how they do. The rooms are decent in size, and the food not too bad but they offer a variety. I would recommend this facility but wait to see how the new management is.

I would recommend this community to others looking for their loved one. The food is ok, and not great. Hamlet at Chagrin Falls is expensive. The activities included: cooking classes, Bible classes, yoga, art classes, and more for the residents to choose from. These were all before pandemic. These will resume after the pandemic is over.

The food could of been a lot better. The rooms were fine. The care services were just okay, they claimed she needed more medication then what she actually need. They never knew where her medicine was, it was either "lost" or "couldn't find it." One thing that did stand out to us was the location, we liked the layout of the facility. The administrator we spoke to in the beginning was excellent,

I wanted to take my mother from here but she refused to move. Five directors in five years. Big turnover in staff. Food was good. Bus didnt work for a long time so no outings and there were long periods where there was no housekeeping. A one bedroom apt was about 300 sq ft and so much room was not useable because there is full size kitchen with cabinets/stove/frig. I never found it to be a happy place.....decor very dated. Aides were always kind to my mother but I never felt she got top notch care. Little to no interaction between director and residents...

Could use more aids! Supervisors don't work on floor and price is high for what you get!

Tour resulted, as most probably do, with pros and cons. My focus to start is more on independent living vs. assisted. Pros include beautiful, park like setting, which is highlighted with 4 large windows in the main living area of suites. Over 10 floor plans available. Rooms are spacious with an open main living area. Flooring is being upgraded along with exterior entryways, which is badly needed and may help alleviate the old, musty smell upon entry. Many activities and outings exist. The Atrium is quite nice with its versatile central courtyard offering space for many activities, while also providing some nice, sitting areas, away from the main courtyard while providing a view of most activities. Some cons include all independent units are entered by either taking 10 stairs up, or 5 stairs down (albeit these are wide and less steep), with the agent assuring me these are manageable even with a walker. Also, there is purportedly a back exit without stairs, at least on some units. The stairs and the hilly terrain are concerning for my mother who is increasingly losing her balance. Admittedly, this would not be a concern if living in the Atrium. The agent also assured me that full time onsite transportation is available for movement within the complex. While not terrible, the independent units also share a washer/dryer with one other unit. Finally, the price for independent units seems high but I have just begun my search so I do not have any comparisons.

The second I walked into this facility, I was almost knocked over by the overwhelming stench. That was enough to make me not choose this place. I looked at the rooms, trying to see if it would be suitable for my mom, and there's no counter space. Everything seems so dark, it's hard to feel bright and cheery when there's nothing that's bright and cheery about it. I wouldn't recommend this place at all.

for some reason, Mom didn't like it - I thought it a lovely place with sunny rooms.

When I toured Brookdale, the tour guide was friendly and able to answer any questions, but I did not really care for the place. I thought it was very outdated and not exceptionally clean. It was dimly lit. when I went into the apartment, the cabinet was coming off of the wall. I probably was there 15 minutes before I wanted to run out of there.

I had a lot of tours and this community was not a good fit for my mom. This community was too big and we needed something much smaller. The representative I met with was upfront and they gave me a pretty good tour of the community.

I was not very impressed with my tour of this place and it was even recommended it to me from other people that my loved one not go here. Something just seemed very off and I just did not get a comfortable feeling from it.

I would say it is still a work in progress for my mother in law with her move to this community. She is still getting use to the routine around the community, and they are getting use to her, and her needs. The staff is nice, and helpful for the most part. I couldn't say if I would recommend this community, it is still early in the process. Overall it is a nice community.

There were many factors that played into where to move my brother too, and budget was one of those factors. This community rate were a little to high for his budget. I knew it wouldn't had been a good fit for him. It is a bigger community, and we wanted something more smaller and mellow.

My aunt never got to make her move into this community. I had everything set up for her to move into this place. The community looked nice and well maintained, and I had a nice room picked up for her. She did end up in rehab before her move. I knew she was gonna be in good hands here. I will say that I did lose out on some money even though my aunt never stayed here. Overall it is a good community.

The process of admitting my parent went very smoothly. Since then, I've found communication with the staff to be very hit-and-miss. Feedback is practically non-existent. I understand that everyone is very busy, and I don't want to be that person that everyone avoids, but I don't feel a part of any "care team." My experience is that 1 out of 3 phone calls are returned - I usually have to make the follow-up call. No one talked to me about what "Family Council" on the calendar is about. When I ask a specific question, the response (at all levels) is usually "S/he's fine" or "We see that a lot" or "Most of our patients..." and I'm left with the feeling that I'm glad they remember the name. I guess I want a little more personalized care, or at least the illusion of it, before I lower my expectations. My parent seems to have adapted well. I think there is room for improvement for helping family members move from home care to institutional care.

The grounds, fountains, dining hall, pool are great. Residents are great. But if you need care, it isnt so great. Personalized living provides aides for a half hour at a time. They are caring but not skillful. Assisted living is woefully understaffed so many residents have to hire aides to help them, in addition to paying for assisted living services. The Exec Director is not a leader and does not address problems with more than platitudes. Food was very good for several years but Brookdale is trying to squeeze out more money and the quality of food and the quality of care have declined since 2015. Corporate office is lame about addressing issues. Scamming seniors should be illegal. Because first and third floor are independent living, I guess there is no oversight of the quality. And security is non existent. Anyone can walk in the back or through resident's porches. This property used to be the best place in town. Without the Brookdale corporate greed and with a good leader, it could be great again.

Nice... not what the family had in mind