Greenbrier Senior Living

Our family had an in person tour with Red Cedar Glen and it is housed in an older building that has the feeling of being run down. They were in the middle of renovation, however, the sections that were completed did nothing to improve our perception of the facility. The courtyard also looked run down. We met with [name removed]. She was so nice, she even baked my mom a loaf of bread! The woman at the front desk was incredibly rude. We also met the activities director and the bus driver. Very nice people. The apartments were tiny, and felt institutional. They offered a variety of activities. The bus driver even takes residents on scenic drives! I thought that was fun. Their menu looked decent. They were the only place to include 3 meals a day in their price. All that being said, their price was way to high. My mom thought the residence looked more like a nursing home than an independent living facility.

The sitters don't always show up when they're scheduled. And they don't want to be there. They tell my mom all the time - "you have to hurry up because we have to go." The food has been AWFUL. It's served cold. The potatoes are never cooked. My dad was served raw chicken breast. And when he sent it back, he was told he would have to wait until all of the other diners were served - and then if they had any left they could bring him some. The manager listens to the residents, but he just tells them what they want to hear. He doesn't do anything about any of the issues that they have, which is mainly the food.

When we toured with Palmetto Landing, we were passed off to many different people. The facility is larger and I felt it would be hard for someone using a walker to navigate. It was also a lot more expensive but I felt that they did not offer more for the money.

My loved one does not like the food. They don't have staff in the dining area, and kitchen. Sometimes the food is cold. It's inexpensive. I really appreciate[name removed}who helped me from A Place for Mom. We picked this community, because It fit into our budget and after the tour, my loved one seemed to like the place. My loved one loves their apartment but the food needs to improve.

Now that they have hired a new house keeper the cleanliness of the community has really improved. When we do come to see our loved one we have seen a few meals and they look appetizing with nice portion sizes and a variety of choices to pick from. Every time we come to visit there are always activities going on, they have a full time activity director that provided so many different things for the residents. We do like how the residents have the freedom to walk around the grounds. Compared to other communities in the area we do think this value is worth it. We would recommend this community to other families to come and check out to see if it will be a good fit for your loved one

I think Palmetto Landing is a very good facility and a good value. But it isn't the right fit for everyone. I would encourage families to make sure their loved one is thoroughly evaluated before being placed.

They did well with the family. They need to improve on communicaton. We picked this community because, it was close to family.

The facility was brand new and had very few residents. It was a good tour experience.

This facility is ok. It's newer. They do offer housekeeping, but I clean again when I'm there. There seems to be a high turnover rate with the staff. There aren't very many activities available to those in memory care. Overall, I would recommend them.

This community provides continental breakfast and a dinner which is served around 4. There are times that the breakfast items are left empty or low due to the community thinking the residents won't be down at a later time. The lunch time they have to ring a door bell, and the staff will take their time to answer the door to provide lunch to the residents. Most of the residents will eat breakfast and dinner. There have issues with the bus transportation so some residents will drive themselves to the outings provided by the community. I wish there was more follow up and transparency by the community with the family. The community has recently changed management teams, and the new management team has ripped down the balconies, and this is one of the reasons my loved one choose this community. There are some building materials inside the community and this is concerning for the residents walking in the community. Plus, the construction noises is very loud and causes disruptions for the residents wanting to relax.

They have not even called to ask how my loved one is doing. We have been trying to get in contact with the director and he has not been responsive. They need to get an activities director for the weekends and on Mondays and Fridays because there is not much going on. They are a newer facility but should have their things together by now, we have been very frustrated with the experience so far.

We have had a couple of issues, we thought they had to use their preferred pharmacy and we were told it would be no different than any other pharmacy. It ended up being much more expensive so we switched back. She is having probelms with ants in her room. She is not a fan of the food, it is more institutional. They have been out of a lot of things as well that are on the menu. There have just been some issues during the transition period.

The marketing woman you deal with in the beginning was amazing and phenomenal, she is so sweet and thorough. She went above and beyond in trying to make the transition as easy as possible. Everything started out fine, within a few weeks they wanted us to bring in extra therapists to help out. They were encountering anger issues and added some more medications to help calm her. We spoke to the speech therapist and she had good reports and was making good lead way with her. I do not think that the staff members were trained to handle her and they sent her to a psych ward. This facility was just not a good fit for my sister and the type of care that she needed at the time.

This facility was used for another loved one. I did not really see any changes from the past when we were there previously. They wanted my loved one to be tested weekly due to no vaccine and I did not see the need for this.

If your loved one is able body it is a nice place for them. My loved one fell and broke a bone. I asked for details and the cameras supposedly were not working that day in the hallway. They didn't even call to share their condolences of my loved one's death. This was all during the pandemic.

Our issue with the community was all of the restrictions due to covid. Our loved one declined so rapidly when he was isolated, we could do window visits but his hearing was not good. He also was not able to verbalize well so it became extremely hard to talk to him. When we were able to visit the community whenever we wanted, we were able to observed everything and everything was good, but once the lock downs started it was hard to see everything that was going on. Generally the staff members were all amazing. When it came to the care services, the nurses on the first and third shift were wonderful. The supervisor on the second shift was amazing, however they would bring in new people to help her, and they were just not as experience as we wished they were. The meals and dining service was terrific, and for a lot of the residents there they activities were great. It is expensive but overall the value was reasonable. The rooms all have heat in them, but the only AC unit is in the common areas. .

The reason we chose Robin Way was because it was our understanding that she could stay there once her money ran out, and no matter her health condition. She started to fall more frequent and just after a year of being there they didn't want her to stay because they didn't want to take that falling risk. We know it was a good place, but we were just disappointed about her not being able to be there because of her falling. That was not made clear, and they led us to believe that could be her forever home. We also had some concerns about her medications being on time, she had Parkison's which needed to follow a strict medication routine, and often times she would receive her medication an hour early or an hour late.

they are in the process of changing management, so I would wait and see how they do. The rooms are decent in size, and the food not too bad but they offer a variety. I would recommend this facility but wait to see how the new management is.

I would recommend this community to others looking for their loved one. The food is ok, and not great. Hamlet at Chagrin Falls is expensive. The activities included: cooking classes, Bible classes, yoga, art classes, and more for the residents to choose from. These were all before pandemic. These will resume after the pandemic is over.

The food could of been a lot better. The rooms were fine. The care services were just okay, they claimed she needed more medication then what she actually need. They never knew where her medicine was, it was either "lost" or "couldn't find it." One thing that did stand out to us was the location, we liked the layout of the facility. The administrator we spoke to in the beginning was excellent,