Greenbrier Senior Living

Our family had an in person tour with Red Cedar Glen and it is housed in an older building that has the feeling of being run down. They were in the middle of renovation, however, the sections that were completed did nothing to improve our perception of the facility. The courtyard also looked run down. We met with [name removed]. She was so nice, she even baked my mom a loaf of bread! The woman at the front desk was incredibly rude. We also met the activities director and the bus driver. Very nice people. The apartments were tiny, and felt institutional. They offered a variety of activities. The bus driver even takes residents on scenic drives! I thought that was fun. Their menu looked decent. They were the only place to include 3 meals a day in their price. All that being said, their price was way to high. My mom thought the residence looked more like a nursing home than an independent living facility.

The sitters don't always show up when they're scheduled. And they don't want to be there. They tell my mom all the time - "you have to hurry up because we have to go." The food has been AWFUL. It's served cold. The potatoes are never cooked. My dad was served raw chicken breast. And when he sent it back, he was told he would have to wait until all of the other diners were served - and then if they had any left they could bring him some. The manager listens to the residents, but he just tells them what they want to hear. He doesn't do anything about any of the issues that they have, which is mainly the food.

When we toured with Palmetto Landing, we were passed off to many different people. The facility is larger and I felt it would be hard for someone using a walker to navigate. It was also a lot more expensive but I felt that they did not offer more for the money.

My loved one does not like the food. They don't have staff in the dining area, and kitchen. Sometimes the food is cold. It's inexpensive. I really appreciate[name removed}who helped me from A Place for Mom. We picked this community, because It fit into our budget and after the tour, my loved one seemed to like the place. My loved one loves their apartment but the food needs to improve.

Now that they have hired a new house keeper the cleanliness of the community has really improved. When we do come to see our loved one we have seen a few meals and they look appetizing with nice portion sizes and a variety of choices to pick from. Every time we come to visit there are always activities going on, they have a full time activity director that provided so many different things for the residents. We do like how the residents have the freedom to walk around the grounds. Compared to other communities in the area we do think this value is worth it. We would recommend this community to other families to come and check out to see if it will be a good fit for your loved one

I think Palmetto Landing is a very good facility and a good value. But it isn't the right fit for everyone. I would encourage families to make sure their loved one is thoroughly evaluated before being placed.

They did well with the family. They need to improve on communicaton. We picked this community because, it was close to family.

There has been a major problem with the food situation. We are not happy! The chef left and went somewhere else I'm assuming because they weren't paying him enough then a bunch of the waitresses left that were so sweet there we love them because they wouldn't pay enough I think the guy that runs the place wants to do it but it seems like the corporation is being cheap and it's really gonna give them a bad reputation

The facility was brand new and had very few residents. It was a good tour experience.

The room was ready for him on his first day and well supplied to meet his needs. The staff was extremely kind and attentive and came by with the activities coordinator and nurse to review procedures and let my FIL know what to expect. It was definitely comforting. A few moments after we arrived, staff came bearing a welcome basket with snacks, candy, and water. These measures made what could have been a stressful experience into a much more comforting one. Once settled in, care went down in quality. My FIL commented that he was frequently forgotten, and his meds were not given. When I forgot to sign him out once, he noted "they'll never notice as they don't come by to check on me." That was correct - his absence was not noticed. He said many residents had complaints about the lack of attention. He thought the meals were ok but "not great". I had trouble getting assistance when I needed it. The front desk was rarely manned as they shared an admin with another building. I had to hunt staff down in the halls, who often responded "that's not my area, and <name> that handles that is out." Staff members appeared hassled when asked to assist.

If your loved one only needs minimal care, this would be a good place. If your loved one needs additional medical support I wouldn't recommend the community. They weren't able to provide the medication management, dressing, feeding, and bathing assistance that my loved one needed. I paid extra for extra services my loved one needed. The first week was great. The second week they didn't have enough staff and then there was COVID in the community. My loved one needed assistance with cutting the food, and this wasn't happening. I had a staff member that stated that my loved one was too far from the nurses and aides. The new nurse manager in memory care was concerned they wouldn't be able to care for my loved one. They didn't have staff to take care of the laundry and ended up taking laundry home to do it. I found dirty sheets and linens in the process of reviewing my loved one's room. The community held me to the 30-day clause since I decided I didn't want my loved one to stay since they didn't have enough staff to take care of my loved one.

This community provides continental breakfast and a dinner which is served around 4. There are times that the breakfast items are left empty or low due to the community thinking the residents won't be down at a later time. The lunch time they have to ring a door bell, and the staff will take their time to answer the door to provide lunch to the residents. Most of the residents will eat breakfast and dinner. There have issues with the bus transportation so some residents will drive themselves to the outings provided by the community. I wish there was more follow up and transparency by the community with the family. The community has recently changed management teams, and the new management team has ripped down the balconies, and this is one of the reasons my loved one choose this community. There are some building materials inside the community and this is concerning for the residents walking in the community. Plus, the construction noises is very loud and causes disruptions for the residents wanting to relax.

Good community, didn't have a warm feeling and felt more like a number to me during the tour.

They have not even called to ask how my loved one is doing. We have been trying to get in contact with the director and he has not been responsive. They need to get an activities director for the weekends and on Mondays and Fridays because there is not much going on. They are a newer facility but should have their things together by now, we have been very frustrated with the experience so far.

We have little and limited experience with Renaissance we rely on feedback from our loved one but overall we do think the community atmosphere is good. Our loved one has type 2 diabetes and we do notice the meals to be pretty carb heavy, we do wish they were more protein based. They need to have more dietary options for those with dietary restrictions.

We have had a couple of issues, we thought they had to use their preferred pharmacy and we were told it would be no different than any other pharmacy. It ended up being much more expensive so we switched back. She is having probelms with ants in her room. She is not a fan of the food, it is more institutional. They have been out of a lot of things as well that are on the menu. There have just been some issues during the transition period.

Hamlet at Chagrin Falls is a nice facility, it was just the location that was not going to work out for my friend.

Our family had an in person tour and the tour was nice but nothing really stood out to us about the community.

The marketing woman you deal with in the beginning was amazing and phenomenal, she is so sweet and thorough. She went above and beyond in trying to make the transition as easy as possible. Everything started out fine, within a few weeks they wanted us to bring in extra therapists to help out. They were encountering anger issues and added some more medications to help calm her. We spoke to the speech therapist and she had good reports and was making good lead way with her. I do not think that the staff members were trained to handle her and they sent her to a psych ward. This facility was just not a good fit for my sister and the type of care that she needed at the time.

This facility was used for another loved one. I did not really see any changes from the past when we were there previously. They wanted my loved one to be tested weekly due to no vaccine and I did not see the need for this.