Greenbrier Senior Living

The nursing staff has no accountability to anything and does not take any responsibility to anything. In two months have I have received 3 calls telling me they were totally out of a medication. There is no inventory of meds and no set points to reordering. The nurses just passes out the meds and does not worry about what in inventory or reordering. The pharmacy sets when a person gets the meds even with doctor orders the nurses will not give the meds at correct times. This resulted in uncontrolled blood pressure. The facility is being paid to manage medications and doesn't and seam to not care. They are supposed to be getting meds from their pharmacy but always calling me and I have to jump through loops to get the medication. Talking to the director helps a little but there is no management of those nurses.

On the meals, I can't rate this because I've never seen or eaten It came down to two facilities. High Point and [community name removed]. Both were comparably priced and both were fairly new facilities. We were leaning a little bit toward [community name removed] when, upon finding out we had narrowed it down to two, their sales person badmouthed High Point. On the other hand, when I asked High Point, what they thought about [community name removed], they said "While we would like you to be a part of our family, either choice is an exceptional facility and your father (in-law)will be happy. "there. That said, my father-in-law is well fed and he seems to think the food is just fine.

Food is definitely one of Red Cedar Glens weakest qualities. I think they need better cooks and better management. The supervision in all of the above listed categories is lacking. I think they could do better.

There have been several appeals for contributions for Christmas bonuses and a food bank for the employees, use of families streaming subscriptions for football games. Plus, during the first Covid outbreak in the facility, they requested family members come sit with their infected resident to prevent falls. I would not be surprised to learn that they are having financial difficulties.

I would say extremely expensive and food is terrible.

The care, and especially value, I see no issues with. You can do a lot worse for similar price. Communication from administrative staff could be much more proactive.

Let me preface my comments with the fact that this was during covid and they lost a housekeeper and were short handed. The nursing staff was very attentive and kept us informed. I understand it is hard to get good help for any position these days and care facilities even harder.

At the present time the way they are accepting residents, I would not recommend. I'm an optimist and looking forward for improvements. The chairs need to be replaced in the dining room, and the public restrooms are not kept clean. It was built for independent living, but it being used as an Assisted Living/Memory Care. The E-Menu is not always updated and the meals are not "fine dining." They tend to be low quality and often run out of things. There is not enough wait staff for the amount of residents.

My mom was in the memory care area and they definitely didn't have enough nurses to handle the area. They had aides but the aides really didn't do much that I could see. The people were very nice but my mom had issues with her medication so I would say an in-depth meeting with family to go over medication before admission would be #1 on the need to work on list.

Medication is a serious issue for an elderly person. So if you need that care the no do not pick the oaks. If you don't need medication distribution then it's a nice place. We needed an a place that had an opening and close to our home.

I would recommend it for someone else I think overall, they do a good job of providing activities and engagement with the residence as well as treat them and cater to their specific dietary needs, and they treat them well and definitely foster independence. I picked this place because they offered my mom a shared room price with warm up time minimum a month to be alone and get acclimated to get acclimated before even considering putting a Roomate with her. Having a roommate was the ultimate decision was based on price and proximity to my house.

Crescent Wood is a quiet facility with polite staff. Large Price increases were not expected. I think I would recommend them

Red Cedar Glen is a good place. For us, it is convenient to where I live, so I can remain close.

The Food is terrible I could go on for hours with everything that is wrong with this!

The whole staff is so sweet! They are respectful to the residents. This means the most to us, we totally understand how difficult older folks can be. Love the events that are planned! The daily activities are great to keep the residents busy. Love the fact that they can have pets! The location and grounds are perfect. There is definitely room for improvement on the dining room... I know we filled out dietary needs when our loved one came, but, I don't see that reflected in her meals. We often have to provide her meals.

My mom currently resides at Lark Springs. For the money, it seems to be still quite expensive for what they provide, in my opinion. All categories could use improvement. There's been a couple of times where I visited my mom and her room was not cleaned. The food appears to be sub par, but edible. There seems to be no activities that I've seen thus far. Friendliness for the most part, the staff has been okay but there have been times where the staff appear to be grumpy or upset, and I've also noticed a high turnover rate of employees. I am still in the dark about the level of care that they provide. To be fair, it does appear that my mom is comfortable and enjoys being at the facility, so that's a plus and that's why she's still there.

Our family had an in person tour with Red Cedar Glen and it is housed in an older building that has the feeling of being run down. They were in the middle of renovation, however, the sections that were completed did nothing to improve our perception of the facility. The courtyard also looked run down. We met with [name removed]. She was so nice, she even baked my mom a loaf of bread! The woman at the front desk was incredibly rude. We also met the activities director and the bus driver. Very nice people. The apartments were tiny, and felt institutional. They offered a variety of activities. The bus driver even takes residents on scenic drives! I thought that was fun. Their menu looked decent. They were the only place to include 3 meals a day in their price. All that being said, their price was way to high. My mom thought the residence looked more like a nursing home than an independent living facility.

The sitters don't always show up when they're scheduled. And they don't want to be there. They tell my mom all the time - "you have to hurry up because we have to go." The food has been AWFUL. It's served cold. The potatoes are never cooked. My dad was served raw chicken breast. And when he sent it back, he was told he would have to wait until all of the other diners were served - and then if they had any left they could bring him some. The manager listens to the residents, but he just tells them what they want to hear. He doesn't do anything about any of the issues that they have, which is mainly the food.

When we toured with Palmetto Landing, we were passed off to many different people. The facility is larger and I felt it would be hard for someone using a walker to navigate. It was also a lot more expensive but I felt that they did not offer more for the money.

My loved one does not like the food. They don't have staff in the dining area, and kitchen. Sometimes the food is cold. It's inexpensive. I really appreciate[name removed}who helped me from A Place for Mom. We picked this community, because It fit into our budget and after the tour, my loved one seemed to like the place. My loved one loves their apartment but the food needs to improve.