Greenbrier Senior Living

Highpoint is a fairly new community, very well planned out space, lots of activities and the staff are very caring. My loved one is happy here.

The staff and how friendly they have been to our family really stood out to us. The apartments at Robin Way are very nice and spacious.

Our family had an in person tour and it was nice, the director was kind and friendly. Our tour was during lunch time so we did not really get to see any activities going on but we did get to speak with the onsite nurse and her assistant and they were great and very good with answering our questions.

This was a new and good community, just wasn't the right fit for my loved one.

I would recommend this community to others based on my experience. The only issue is maintenance requests can take too long to complete and their communication could be bettter

When you do your tour pay attention to the care of the residents are receiving and not the sales pitch. Ask questions so that you really understand what they offer. I would recommend this community if your loved one is more independent.

Doctors told us that our mother couldn't live alone anymore. We had to move her from where she was getting physical therapy. I called Timberdale Trace memory care, and their staff went over to my mother for an evaluation that day. Said they thought she would fit right into their community. So we brought her there, over the months she got to know the staff and others there, now she really likes the staff. They have been doing lots of things with her during the days. Outings which she has been enjoying, she has been involved with the community and staff and enjoys being there now. I'm so thankful to everyone there for taking good care of my mother.

I would recommend the community to others for their loved ones. They are very motivated to assist my loved one with adjusting and settling into the community. The food is pretty good. I just wish they would provide more sugar free items for my loved one. They seem to be short staffed on occasion due to staff call-ins.

We chose Maris Pointe because we liked that it was a smaller, safe environment and it is in the shape of a square with a center garden. They are also strictly memory care which is just what we were looking for. I feel like it was a warm and inviting environment, they have a good handle on my mother in law and her care. I would recommend to others looking.

We toured this community and the tour was good. The staff was friendly and they were very informative and answered all of our questions.

There are assisted living and independent living The community is neat and clean and the staff is very friendly. The food is great and they have lots of activities avalible. I would recommend this community to others based on my experience.

The community is kept neat and clean and the staff is very friendly. The care my loved one receives is good and they have activities available for the residence. I would like to see the food improve. I would recommend this community to others

I think the experience has been very positive. The staff is extremely helpful. My loved one has a cat, and during this time that I haven't been able to visit, they've been very sweet to help her with that and make sure she didn't need any assistance with anything. The front desk has been good overall. They communicate well, especially during this Covid time. I felt they've done a pretty good job of communicating any changes as they've come through. For the most part, very friendly people work there. Every once in a while, you get someone stodgy, but that would be the case anywhere. My loved one is at a lower tier of care, and they've done a good job with her at that level. I think they do pretty good with cleaning. My loved one seems to like the food overall. After a while, there are some things she gets tired of, but I think they do a good job of keeping things interesting. The activities are pretty good. I know they have bingo, light gardening activities when it's nice outside, movie parties, among plenty of other things. My only complaint would be that minor maintenance issues took more time to resolve than I would have liked.

Good tour with [name removed]. We are likely picking this property. [name removed] will see it on Tuesday the 1st.

They really have tried their b est to open back the activities, but our biggest complaints would have to be with the food and communication. In the beginning the lack of communication was related to covid, but we felt like they could of done a much better job getting things across to families. When our loved one moved in their was supposed to be an orientation session, but it was stopped with covid. However, we wish they could of had at least a virtual orientation or written material explaining things we did not understand. We did have a great experience with the sales department, but once we were done with them we did not really know who to go to whenever we have questions or concerns.

I chose Robin Way because it is a smaller facility, not too many residents and it is a very homey atmosphere. The studio apartment is not very big but they do also have 1 bedrooms available. For the meals, we always have a choice of what we would like. The staff here are very friendly and helpful and I would recommend them.

The community took good care of my loved one. They wanted a 30 day notice prior to leaving and we had to leave quickly out of the community. The communication was pretty good with the staff. It was hard to get calls back after leaving voicemails.

We chose Highpoint at the time because they had a higher nursing certification at the time. The ownership has and they have dropped that since then. I do think that they are managing my aunt and uncle well, it is not an easy time of life and I think they are doing all that they can for my aunt and uncle at their current stages. Overall, I would recommend them to others looking.

The leadership had turned over 3 times in a year and a half, and the community is under new management. Make sure your family member is truly independent because they do not have assisted living options. the assistant director during our time here was amazing. I would recommend this community to others.

Robin Way is a non profit community, and it is a smaller place. Everyone there has there own apartment and it is just a lovely place. The food was better than average, and we would recommend this community to others.