Greenbrier Senior Living

I was assured of transportation to medical appointments. Transportation has been difficult, if not impossible. Heavy doors are not suited for anyone in wheelchairs or walkers (can't open). Fire doors between some exits, and parts of building are also not workable for handicapped. Frequent staff changed and absences leaving residents vulnerable.

Make sure (up front) that you set and know the expectations & know the basic costs. There are different levels of care; what does each level of car entail and is the individual actually receiving that level of care? For example: level 2 or B - are you really getting that service for the additional cost per month? When inquired, we found out the answer was "no" - so I had to have my loved one reassessed and now we are just getting the basic level of care. I like the location, it's convenient for me. As far as improvements, they should check in on the residents on some kind of a regular basis. My loved one has made a lot of improvements since they've been there with their physical therapy. I did think that there would be a doctor on duty or accessible. There was a time where my loved one thought they had an infection and we had to go outside of the community to receive treatment & tests. I thought that service would be available - whether for a fee or not. I figured there would be an on-site doctor, RN, or consult. If that is available, my loved one did inquire and it seemed like there was no help, so we had to go a different route. Overall I would recommend Aldea Green to other people and I actually already have.

We've been happy with Aldea Green. I think of late they may have had some staffing issues though, which is evident in the services that are provided. We didn't notice any issues when we first went there. But they're still a very pleasant, friendly community.

Our family had an in person tour and it was a good experience, the community was clean. However it just seemed more of an older crowd, and residents who needed more help then what we were looking for. The community itself was also older and more traditional.

This is a very nice community, and the staff did a great job showing me around and answering my questions. The community was clean and the apts nice but the pricing was more than what we were looking for based on my mom's budget.

The community and move in was pretty good. The move in went simple. My dad is getting good meals with fun activities to pick from.

We toured this community and like the staff. We were not able to meet with the director but liked the other staff was kind enough to show us the community and answer the questions that we had. The community was bigger than what we wanted at the time for my mom. The meals seemed appealing. The residents did not seem to be active and we wanted a different atmosphere. We would suggest that other families tour this community for the care of a loved one.

This looked like a nice clean community when I visited. The people I met were nice and helpful. This was a larger community and it seemed like the residents had to wait in line for a table at meal time.

This community is older and the assisted living area of this community felt dark, dingy and dirty. The food was excellent the staff were nice and the independent living area was clean. We were looking for assisted living so this would not work for us.

The staff is friendly but they could use some help. There are too many residents for the amount of staff. The place is clean overall, but the food is awful. My father walks away hungry because of how bad it is. I like the open feel when you walk in the building.

Out of all my tours this was probably one of my least favorite. Everything seemed older and not up to date as some of the other facilities I had looked at. The staff was nice and made sure to give my dad and I lots of great information about there community. This just was not the right fit for him.

The room they showed me during my tour was tiny and they did not have one rooms available. The person that took me on tour was very nice. I went in the late afternoon and I did not see a lot of staff around. This community is clean and it was closer to me. The community looked brand new even though I know it is a few years old.

The place is great. Everything is good with the facility. No Complaints.

We looked at Southland Suites. It had a funky smell when you first walked in. I didn't see any issue, and I'm not sure what the smell was. It just wasn't a good fit for us.

We considered this community, and took a tour. They were nice, but their memory care unit was small. We wouldn't be able to keep my parents together in memory care since one of them didn't need it. They would have kept them close by each other, but not actually together. It was kind of small and cramped quarters. It also had a more clinical feel and wasn't as homey feeling.

In general they do a good job at Penningotn Place, but there are a few things I'd like to see them work on. The facility itself is clean and well kept, and the staff all seem very friendly. However, they seem understaffed and I think the care suffers for it. I do not think they are able to check on or spend the time working with each patient that they should.

The biggest downfall of this community was there is no place outside for walking. If my mom wanted to walk around outside, she would be right on the main road. We pretty much walked out right away after seeing that. The cost of this place is low, you can tell right away. There is a nasty smell. You get what you pay for.

I recently visited my loved one, and while I was there I had some bad experiences with the staff. Dad had been having some issues with his physical therapy, and when I questioned the head nurse about it she obviously knew nothing about my loved one's situation. They had been letting him decline physical therapy, and did not realize he was one of their dementia patients was not in a state to be making decisions about his own care. After I had to point this mistake out to them they grew very cold and unfriendly, and made the rest of my week-long visit with my loved one uncomfortable The facility itself is nice looking, and generally kept very clean (the dining room could use some extra attention), but this recent visit did not leave me feeling entirely comfortable with my loved ones care.

When I visit all of the employees have seemed friendly, helpful, and considerate, and my loved one seems like he is happy here.

It was only one story. Just didn't have the room that she wanted. It was nice, but not the right set up - she wanted a two bedroom with a roommate. Building was not that old, but not really new.