Greenbrier Senior Living

Possible "Entry fee donation" The people were complaning about the quality of the food.

I have been in touch with the Director. Lighthouse Senior Living is in the same place as the old Rose Manor which had a terrible reputation. She has assured me that they did not hire any of Rose Manor's staff. My parents are reluctant about this place for the reason of the bad reputation of the former place.

I visited last Thurs, 1/27. It was nice but alittle too small for what we are looking for especially the apartments.

Visited here and took a full tour. Would be great for him to live

worried about stove, and shower , mom does not cook and needs asst. for showers

I toured Aldea Green and I found it to be average, it was okay. I had seen this place before because it's close to where I lived. The preschool I worked with would come by and do Christmas caroling for their residents. The rooms were smaller and the cost was more expensive because you can't be independent. The cook came out and expressed that they are very concerned about how you eat. They kept going on about food, food, food. They made us a little cake, which was nice. My sister said it was delicious, I couldn't eat it as I was on a liquid diet during that time. They had a group thing with a bunch of women having a wine social. I can't drink wine, but I thought that was great. The lady giving the tour had to excuse herself for a minute, and at that moment my sister went out to bring the car around. While they were gone I asked one of the residents how she liked the place. She replied, "I hate it here, what do you think?" Another one said, "My family put me here." I don't really know about this place, it was just kind of average. It was okay, just not my cup of tea. When I went on my tours, I asked questions about their evacuation plan in the event of a hurricane or bad weather. The lady replied that they've never had a flood - which was a lie. I know that that street floods very bad. They may not have had to evacuate, but it does flood. I'm very familiar with and have lived in that area, so I'm aware of how it can get. The community was clean, but not super clean. There was a resident who said she was hungry during our tour and the lady said, "Ok we will get you something to eat after this tour". In my personal opinion, I would have rather waited while they got her something. They did assure her, but my preference would have been to get her a snack first before showing me around. But, maybe there are reasons I don't understand like dietary restrictions

My loved one was only at this community for a short period of time but while he was there we where not very impressed with how things went for him. There is no activities that go on throughout the day and the few that they have are nothing interesting. He was just sitting around all day doing nothing and I was not happy about that. I ended up pulling him out of there shortly after we moved him in.

A depressing place to be. Or, maybe, I was premature in site selection. We're only in our 70s, you see, and found the atmosphere more than a trifle stifling. Too many questions (11 pages in one "little questionnaire" that was not presented during the "sign-in" phase. It was an unfounded invasion of privacy, to my mind, and went un-answered. Be sure of your timing before entering any of these places. Being premature can get costly. Billing practices are a trifle "iffy", too. Good grub, though.

great facility and staff....Unfortunately, I was not told that they test daily for legionella, as in legionnaires disease. This is hidden from the residents and families. This is why you never see staff drinking the water. The management team of Sage is harsh and bully the staff. They manage by fear. The floor staff is great.

We had a problem when mom fell and had to go to hospital and rehab. After that with no warning they declined taking her back. We had to find another Alf for her. Be very thorough during the contacting phase. Be sure you are aware that they have a 13 minute rule that a patient has to be able to exit the building. Also understand what criteria they use to determine "not fit for ALF". Also ensure you understand what activities are being included in the extra service fee

Don’t let the prestigious “Chagrin Falls” address fool you into thinking this is any kind of an upscale facility. In many ways I found it to deliver substandard care, mostly due to the utter laziness of the care staff. I had to hire outside staff to come in to due things that fell into what the facility was supposed to be doing. Mother left wet and uncared for often, primarily due to laziness of care staff coupled with poor care plan by facility. Promises to improve by department supervisors and director unmet. They do provide plenty of food, however institutionalized and usually cold on delivery. CHICKEN, CHICKEN, CHICKEN!!! Serious lack of parking at entrance. Been told employees not permitted to park there but not enforced. Witness staff playing on cell phones often despite no need to use for job. Experienced rough handling by staff, resulting in bruising and traumatizing of resident. Staff not held responsible for serious oversights in base care. No complaint system in place. MORE!

I'm not too impressed with Hamlet. They are old apt building, and for the cost to live. Food at atrium is very bland.

Elevator out almost a week, frequent busproblems,poor food and often run out of daily specials.

Very strange interactions with the team there. I didn't trust them. We picked Highpoint because that is where Mom and her husband felt most comfortable.

Well I was paying [fee removed] plus a month and my Mom had a UTI in June and was on antibiotics. The Director of Nursing asked me to have someone spend night with her on that particular weekend. I wasn't available to spend night. I was then asked to pick her up to have her spend night somewhere else and I was told it has to happen via text message. My mom spent the night with a friend, woke up during the night to go to the bathroom, was disoriented in a new environment because she had slept every night in her room at High Point for the past 3 1/2 months. She tripped and fell and broke her jaw, had to be in hospital for 1 week, rehab for 2 weeks and she is still going to physical therapy twice a week 3 months later. My mom is no longer at High Point for all of these reasons.

Local Staff tries, but management, especially corporate representatives don't care and are responsible for most issues by lack of involvement and supervision.

Be careful what you get yourself into. My mother passed in March - the employees stole her furniture and slashed her belongings all over her room before we got to her room. Even her pictures and Valentines gifts were all over the floor. We finally were able to meet with the director, who was an absolute disgrace. A regional director did meet with us and was attempting to make multiple amends.

I would not recommend to others.

My mom has lived here for 2 years and I had my fair share of complaints but [Name Removed],the director at the time would always try to fix issues and listen to me and the caregivers concerns.Day or night she was amazing giving it 100%. She sincerely cared for the community and I reached out to express my concerns with her leaving and management didn’t care.Since then I’ve noticed more and more of the flaws. The floor staff are amazing, they put in countless hours and really care about all the residents and my mom. They can’t keep a nurse longer than 3 months, my mom’s meds were not working like we had hoped and the clinical staff didn’t try to dig deep to figure out the root cause. The dietary staff are very rude (from the dietary director to the pm server) and the food is not worth the cost. [Name Removed]the cook is amazing with the residents. The sales lady walks around and cant have a real conversation with the residents or the families and doesn’t know the residents names. I hope things change??

They really oversell the cleaning of the rooms, laundry service and compassion of the staff. The sales director is amazing, the executive director is ok, and the office manager is not a people person. I'm in HR and I feel like her delivery is very passive aggressive. My dad was never late on his rent except the last two months bc of funding and trying to time his move with availability of assisted living. She is so hateful. He's now at [facility name removed] and the staff is much friendlier and so much more compassionate. Night and day difference. He loves it. He was so ready to move from RCG. For the money they charge for independent living I would recommend someone simply getting a really luxurious apartment outside of senior community. They don't clean rooms or do laundry as we had been told. They don't check on the people each morning as they said they did. I'm not a complainer but I just knew it was a matter of time before I blew up on the office manager [name removed]