Greenbrier Senior Living

My loved one is currently a resident at Red Cedar Glen and overall her experience at this facility has been pretty good so far. The staff have all been mostly cordial when I have spoken to them. All in all, the friendliness at this facility seems okay. The cleanliness and the food are good. The activities and value for cost are okay. I would probably recommend Red Cedar Glen to family and friends.

I like that they had therapy on-site. Smaller community was also a selling point. Their marketing person [name removed]was also top notch and was quite instrumental in convincing me this would be a good spot for my Mom. She has since left.

We do like the friendliness of the staff. They do seem to care. My father is not high maintenance for them but they try on the maintenance he does need and they show him respect. Cleanliness is ok but the room could be done somewhat better. I think shortcuts are being done and he doesn't have slot in his room. We were told the bed would be changed weekly, but we,ve been doing it bi-weekly. They don't stick to the activity schedule even the updated one. The one activity they do all the time is bingo and i know several of the residents done like bingo. Its schedule for an hour and runs through the next activity and that one gets omitted. On the whole we are glad we put dad there as for a care facility it does meet his needs and more importantly, he's happy.

What we like the most about the Hearth Brook community is that they have positive and effective ways of dealing with non conformist and agitated behavior. Based on the experience we have had so far, we would recommend this community to other families who are looking for a place for their loved ones.

As far as value for cost goes we got off to a rocky start but the staff members worked our problems out. They don't have any activities that she can do. This is why they received a 4 and not a 5. However based on the experience we have had so far, we would recommend the community to other families.

I think like most places, they struggle with being understaffed. My mom is upstairs in assisted living. The nurses have all been very friendly and kind. I've never felt like my mother was unsafe there. They've always had plenty of activities downstairs but recently they started doing more upstairs which I love because my mom doesn't always feel comfortable going downstairs. Thinking back to when she started there, there was quite a bit left out of orientation so you're kind of on your own to figure out how to get things done thought you just have to keep asking questions. One thing that I wish they did was to offer times to review residents care with the family, at least in assisted living. I know that would be helpful for me and for my mom.

Community has lots of areas to be with friends. They are refreshing with new paint and have had much better and consistent staff. They have an alert system where a resident can push a button to get assistance. My Mom is in the assisted living section. I do not have experience with the memory care section. Mom complains about the food being 'gaseous' like broccoli, beans, corn. Don't think the food is what was advertised as being available in café and break areas. Think since COVID, they just haven't gotten back to it. They did raise prices by 10% which was a shock, but we've managed. All in all, I think it is a good fit for Mom.

My loved one is currently a resident at Maris Pointe and everything has been very good for her here at this facility. The staff and housekeeping are very friendly. The meals are okay. I would recommend this facility to family and friends.

They could improve on the billing process. The food could be improved, and the dining area could be upgraded. They have a swimming pool, and transportation, which is great. I picked this community because it was top of the line compared to other places. I would recommend to others if they improve with the staff.

We had a bad experience, with the medication management, and there was lack of following-up. That was the number one thing that we needed. My loved one liked the people, food, and was happy with everything else. We were happy with the doctor, and the PT was excellent. Some of the staff was really friendly, and others were not as pleasant. Overall, It was a beautiful, and nice facility.

The staff are very friendly, but when it comes to these kinds of care, that is not enough. It was hard to get good and detailed information, they keep passing it along to another person. Weekends were worse, because they are not the regular staff. I don't know if I would recommend this facility to family and friends.

They're understaffed and suffering because of it, especially in the kitchen. They make you believe they will be more interactive than they actually are. Grounds are beautiful. And the residents are friendly and kind. Overall would recommend.

The process was easy, the staff seems to genuinely care about the residents, and I feel at ease knowing my dad has a nice place to live with staff that can assist on a daily basis when I'm unable to be there with him all of the time.

My family really likes the Red Cedar Glen employees consistently friendly spirit and can do attitude. Red Cedar Glen could possibly improve the physical area where it is located. The ditch that is in front of the property is unsightly.

Overall, this facility has been good and I have no objections about anything here. I do like the people that I have met here at this facility. I did notice that they had a lot of turnover with the administration, I don't know if that's indicative of anything. My loved one is a picky eater, but from what I've seen the food is okay. They do have an exercise class that my loved one participates in, which I'm happy about. I think I would recommend this facility to family and friends.

Highpoint at Cape Coral was also a very nice place, although I didn't see as many people out and around. It was also a larger facility in a busier area of town. Highpoint was also slightly more expensive than our other top two choices. This location does also have a pool which may be important for some people.

The Park Creek facility itself is really pretty and it just really has a bright and inviting feeling to it. They offer a lot of events for the residents living there and they seem to keep a lot of different resources posted up on the calendar for them - like activities. They seem to really have a good dining service there - occasionally a few meals may be better than others but overall it's been good with good choices.

The staff were really nice, friendly, and accommodating. They went the extra mile to make sure my mom was comfortable while she was there. They were very communicative and kept us in the loop / updated. They were short staffed but did the best they could and did a good job with my mom.

My mother has been living at Robin Way for about 8 months. So far it has been a good experience for her. The staff is friendly and caring. The rooms have everything to live very comfortably. Although my mom doesn’t care for the cuisine, anything I’ve eaten there has been good. Not excellent, but not bad either. Her laundry is done daily and has an aide checking in on her several times a day. If your parent likes it, there are activities to get involved in. They also hire outside entertainment to come in! We’ve looked at many other facilities in our city. This one is by far the nicest!

[name removed] in sales did a great job. She was very pleasant and helped us get my mom in quickly. Now that she's all moved in, my mom seems very happy - and that makes me happy. They're a little short-staffed, but the staff who are there are good. She tells me the food is very good. She 's happy with the activities - things like crafts, bingo, dominos, and events they hold for the residents. Our only comment would be it smells like urine sometimes, but that could just be a challenge that comes along with senior living. Overall she's very happy happy there.