Greenbrier Senior Living

The working staff is great. The facility manager and my loved one had a run in. I thought she was quite inappropriate. They definitely need to improve on the food for the residents.

I like that Vista Veranda is small and they seem to take good care of the residents overall but there are very few activities on the weekends and I wish they would take them on more outings during the week.

My LO adjusted well in two weeks. He came from a larger facility and I think the set up of this location is good. He has smaller room, no shower. This means he has to use the main one, where he gets assistance. He watches TV in the living room, grabs a soda from the kitchen if he is thirsty. Everyone seems happy. Employees are caring and attentive. I am waiting for the summer time so he can see the beautiful outdoors there.

Redstone has a few independent rooms they call Select which don't require an equity buy-in. [name removed] was able to get one of those. It's much cheaper. They don't get to participate in as many activities and don't eat in the main dining room. They have their own dining room and get 3 meals a day where most independent gets 1-2 meals a day. We're thankful they have this program. You might want to make sure others know about it. She seems happy most days.

The clickers on the necklaces do not work probably most of the time. My dad has clicked it on multiple times & staff does not show up for 30+ minutes to check on him. They have also had a lot of internet issues. He complains of slow service in the restaurant too.

For the most part the staff are excellent. As is always the case, there are some exceptions. The facility is okay, clean and well maintained.

Location, room design, spaciousness, cleanliness. At the current time I would not recommend it. A primary reason I have my parents there is to make sure they are well fed but in the last few months the food and dining room services have changed for the worse. If it does not soon improve I will consider moving my parents somewhere else.

The friendliness and care they show toward the residents are exceptional. The facility itself is also decorated for seasonal holidays and is very cheery. There are various room sizes to accommodate different needs. My Mother-in-Law, for instance has two main areas: one for sleeping and another sitting room spot. She also has a kitchenette and private bath. There are other rooms that are somewhat smaller and combine everything into a single efficiency apartment type of concept. Most basic amenities are covered in the price, which is nice. If someone wanted a landline, premium cable channels, extra wifi capacity, or something along g that line, it would be extra.

They have kept an excellent eye on my parents, health wise. Staff is lacking sometimes, just like everywhere. Our parents have had lots of health issues. It hasn't been easy but the facility has helped tremendously.

When it comes to the value for cost gets a 3, but that's because fortunately my father isn't in need of as much care as others. They could improve on the food. The food service not very good

High employee turnover & laundry/clothing is a problem. It doesn't seem like they do much for activities. Cost seems to be high, but yes I would recommend this community to other families based on the experience we have had so far

The staff, at Redstone Village, needs to be more empathetic with family at the skilled nursing level.

It's a nice facility with good people. They haves big problem with the main elevator after every storm Today is the third day it has been inoperative. Cleanliness- they keep the facility very well. The staff is excellent in most areas although there is a lot of changing their positions Meals/dining -They use basic food that has a lot of white bread, vegetables are overcooked. It's always heavy on meat,and all of the soups are meat based. When Mom went in they promised that they could make lots of vegetarian. They can't and they don't. I'm sure that they charge a lot for food and she usually makes her own meals and brings it down so she can socialize.. Activities -There is very little variety bingo, and cards,some athleticism work. They live for happy hour but the dates aren't consistent and it's now very crowded because they have joined the IL with the AL

1. 4 - Unfortunately, when my mom was being admitted another management company was on its way out and nothing was said when we were admitted. Only found out the next week that a transition was about to happen. With transitions are also staff turnovers. This is hard on individuals with dementia. 2. 4 - Cleanliness. I have had to ask that my mom's room be cleaned a couple of times. Once because some cleaner was used on the bathroom floor that made the floor very slippery. The second time was when moving a fall mat next to her bed, the floor under the mat was soaked in urine. 3. Friendliness - 4/5 the staff has been very friendly towards my mom. It would be helpful if they would always wear a name tag that is visible to residents and family. 4. 3/4 Training would be beneficial for the staff to correctly respond and talk with dementia patients to encourage participation in activities and to encourage self care whenever possible. Easy to get busy and just "do" for the individual rather than give simple verbal cues to get resident to do for themselves. They have been very caring though. 5. Meals - 5 Haven't seen many meals, but what I have witnessed they have been sufficient and with variety. 6. Activities -5 The activity director has been very good at providing a variety or activities to engage the residents. Very well rounded, devotional, reading stories, karaoke, group games, art - not just all color pages, spa nail treatments to name a few that I have witnessed. 7. Value for cost - 5 Compared to other places, the memory care side was all inclusive at the time when we signed up. I believe care costs have been added since, but my mother came in when it was included in her monthly rent. Other places have LVN's around the clock, but not so at Legacy. You get what you pay for. As a side note, because it is a new management company, most of the administrative staff are interim. Most of the individuals I have dealt with from the administration have been extremely helpful and supportive. Staff is kind. When questioned specifically, they are communicative. I have been told that they used text or speak directly to family, but the aides have been asked to allow one of the daytime nurses to interact with the family instead. This particular nurse hasn't been responsive with me so much. I go around her because of that and communicate with the Interim Nursing Director. She is kind and communicative.

Very welcoming. The other residents made my father in law feel welcome in all activities right away. Really appreciated that. Clean, very good food per my father in law.

The reason we chose Lighthouse was because the people seemed friendly and social and the cost was good. My Dad has only been there since May and we had a small issue with communication when my Dad needed a throat procedure but overall I'm pleased.

I am still finding my place around here, but overall I am very satisfied. The facility is always clean the staff are very attentive friendly and caring. All questions are answered any concerns I have had has been addressed. I find them doing everything very well I'm allowed to have a ring camera in her room.So if I see someone I'm not familiar with they always know.I feel that helps.

They are super nice and friendly. Very personal like a family member relationship. And I gave the pricing a low but all care facilities are expensive

They always say hello to the residence using their name when passing, etc. I do find they seem to use tender care. My father has some dementia and they know how to talk to him. They don't force the residence to do what they don't want to do. They are not good in knocking on his door to remind meals, or trying to encourage showers or changing of clothes. Have lost meds on a couple of occasions. I keep addressing these issues.

One of the best facilities in town and would recommend them but need to keep in touch. There's been a lot of turnover which seems to be common anymore.